Easy ordering and item as required, however dropped one star for expensive delivery charge where it wasn’t next day delivery.
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If there is 0 I would have picked it.
If there is 0 I would have picked it.
I ordered for a Polar display freezer, meant to be a next day delivery. Give and take 2 to 3 days.
I have tried to track the order, it's reporting order not found neither is email found. The same number that was sent to this email.
Email sent no reply. They have no telephone contact.
Am wondering is a legit company?
This company stole £1200 from me orders…
This company stole £1200 from me orders freezer in July last year still no delivery no refund despite several emails and letters more than 50 time phone calls
Great service good product
Straight forward
Straight forward. Next day delivery is a major perk as I am last minute.com. Thanks.
0 customer care.
0 customer care.
Send u damaged good with missing parts.
No customer service telephone number stating all dealings with email,
No reply.
Worst service ever buying everything at another supplier and claiming its own.
Avoid avoid avoid
Great online shopping experience
Great online shopping experience, easy to navigate and compare products. Smooth ordering process with quick confirmation email and detailed next steps/what to expect during delivery.
DON'T USE THIS COMPANY!
Basically frauds. Still waiting for my £300 refund, goods 'damaged in transit' however no confirmation they were even dispatched. Save your money and sanity and go somewhere else. No way of talking to anyone, emails go unanswered. This company needs to be shut down!
Careful when ordering
Nothing be considerate on giving a proper refund and only mentioned the re-stocking fee once the order been dispatched while the confirmation email had no mention of the stocking fees
Absolutely useless customer service and…
Absolutely useless customer service and lied all the time they said next day delivery now been 11 days and no sign for delivery or any communication. Cone company avoid.
Appalling Customer Service.
Appalling Customer Service.
Next day delivery did not happen for a start! Emails left unanswered. Significantly damaged fridge delivered. Cant call them, live chat agent incredibly rude. No idea when this will be collected. Suffice to say - avoid this company
Con Artists
If I could give zero I would!!!
"NEXT DAY CATERING? MORE LIKE NEXT MONTH!!"
The single worst company I have ever dealt with. Communication is absolutely horrendous! NO PHONE NUMBER!! You do a Web chat then they say your order is in process and any questions email..... wait for it... 48 hours response time!!! For a company called NEXT DAY CATERING hahahahaha. You couldn't make it up. We ripped out cupboards in the kitchen with working surfaces gone expecting it Tuesday aaaaannnnd Its now FRIDAY 17th July after ordering it 29/6. We knew we wouldn't see it next day over the weekend. But!!!! 18 NEXT DAYS LATER.
AWFUL. STAY AWAY FROM THESE CON ARTISTS NO RESPONSE TO REFUND REQUEST... ACTUALLY NO RESPONSE TO ANYTHING.
900 quid they have STOLEN, our bank is trying to get it back.
Please if you do anything today take heed and NEVER order from these thieves.
Disgusting
Failed Next-Day Delivery and Ongoing Refund Delay
I purchased a product with the understanding that it would be delivered the next day. However, I received no confirmation that my order had been processed or dispatched.
After having to follow up myself in an attempt to obtain a tracking number, I eventually received an email a week later stating that the item had been damaged in transit.
At no point was a tracking number provided, which unfortunately raises doubts as to whether the item was ever dispatched in the first place.
I was offered either a replacement product or a refund. Given the lack of communication and poor customer service throughout the process, I chose to request a refund.
The company advises that refunds can take up to 14 days (or 21 days during busy periods). I requested my refund immediately, yet despite sending multiple follow-up emails requesting confirmation that it has been processed, I have received neither the refund nor any meaningful communication.
It has now been 17 days since I requested the refund.
If the refund is processed or the company provides a satisfactory update, I will amend this review accordingly.
No after sales service, and definitely not next day!
I can only review on my experience which has been terrible - Coffee machine took over a month to arrive, wrong item was sent (was then replaced) and now has stopped working. This is not the fault of the company but the total inability to get any reply to emails definitely is! Now seeking a resolution through other means.
AVOID AVOID AVOID
AVOID AVOID AVOID - delivered the wrong freezer to us collected the freezer and withholding our money paid. Numerous attempts to contact and zero replies. We are now £600 out of pocket having to go down the route of lodging legal proceedings.
If you own or run a business in the UK DO NOT TRUST THIS COMPANY
AVOID AVOID AVOID
AVOID AVOID AVOID
Worst experience I ever had buying online.
The bank got my £3800 back after 7 weeks
A Disgrace Company
They shouldn’t be allowed to trade.
Scam company
Next day catering? They can't even deliver within a week let alone next day. Ordered an item before their cut off and it stated delivery by Monday, we're now 1 week later and still no item, DPD have had the details for 3 days but they still haven't handed DPD the parcel. Can only assume the company is a scam. No one to speak to either, the customer service is dreadful, no phone lines, they don't respond to emails and live chat is all AI, and not even good AI.
Good range, easy ordering
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