Next Level Racing is the best! Their customer support was incredibly fast, helpful, and so kind from start to finish. I had an issue/question and they handled it quickly and professionally, making the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to purchase some additional parts for my NLR Wheel stand 2.0. As these parts are not directly available through any store, I contacted the company and we found solution quickly (also because... See more
Company replied
I recently had a small issue where I needed a spare part for my rig. I sent an email to Next Level Racing support, not expecting much, but I was blown away by the response. The team handled my request... See more
Company replied
I purchased a GTLite pro from Next Level and am delighted with it. It's an excellent racing seat, which is comfortable and takes my direct drive wheel with no issues. It folds away just enough so I... See more
Company details
Information provided by various external sources
Next Level Racing have been providing solutions for customers to mount their steering and flight controls since 2009 to take their immersion to a whole new level. With distributors and resellers globally find your closest reseller to take your expe...
Contact info
4217, Benowa, Australia
- www.nextlevelracing.com
4.7
Excellent
589 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Next Level Racing
Thanks heaps Amber,
Great to hear you loved the setup, Feel free to come back at any stage with you're son again. Glad you had a good time.
Awesome help and support
Awesome help and support, highly recommend purchasing through these guys ! Great tech !
25 March 2026
Unprompted review
Reply from Next Level Racing
Hey Rhys,
Thanks for the awesome feedback !! Glad we could help, really appreciate the recommendation.
Shoutout Denim
Shoutout Denim! Best guy EVER! This business is WAY better with him on board. Very helpful :)
14 March 2026
Unprompted review
Reply from Next Level Racing
Hi Cody,
Thanks so much for the amazing feedback !! We’re thrilled to hear Denim made such a positive impact. We agree, he’s a legend !! Really appreciate your support and kind words.
Reply from Next Level Racing
Hi Seb,
Thank you for your kind words !! We’re thrilled to hear Denim was so helpful and made your experience enjoyable, will be sure to pass it on.
Helped me perfectly and answered my…
Helped me perfectly and answered my questions
26 March 2026
Unprompted review
Reply from Next Level Racing
Thank you so much for the support !!
Glad we could help and answer all your questions.
The support team offer great help and…
The support team offer great help and insight into products and compatibility!
26 March 2026
Unprompted review
Reply from Next Level Racing
Thank so much Penny !!
Great to hear our support team could help with compatibility and product advice, They will be glad to hear.
Amazing Experience
Amazing experience with Next Level Racing. Great customer service, will return
20 March 2026
Unprompted review
Reply from Next Level Racing
Hey Selina,
Thanks for the awesome feedback !! Glad you had a great experience, can’t wait to see you again.
The help
The help from the support team made any issue i had vanish with their fast and accurate fixes
26 March 2026
Unprompted review
Reply from Next Level Racing
Thank you for your kind words !! We’re thrilled to hear our support team could resolve your issues quickly and accurately. We really appreciate your feedback, Ever need us again please reach out.
grate customer service
grate customer service from the team at next level racing helped with all my questions i had will be shopping here again
26 March 2026
Unprompted review
Reply from Next Level Racing
Thank you for your kind words !! We’re glad our team could help answer all your questions. We really appreciate your support and look forward to seeing you again.
Great service
20 March 2026
Unprompted review
Reply from Next Level Racing
Thanks heaps, Daniel !!
Really appreciate the support.
Excellent shipping times
Excellent shipping times, customer service answered all of my questions prior to my purchase.
10/10
23 March 2026
Unprompted review
Reply from Next Level Racing
We really appreciate the review !! Great to hear our team could help and that your order arrived promptly, Hope to help you again soon.
Worst customer Support Ever.
Worst customer Support Ever.
Ordered 14 days ago, Shipping label printed 14 days ago.
Package sitting at their warehouse 14 days later, 2 emails to support, 3 days after package was scheduled for delivery get 1 email back next day saying they are looking into it, nothing for 4 days, sent in another support ticket, next day they send email stating they are "vehemently corresponding with our warehouse team regarding the location of your order" 5 days ago. Crickets since then.. These guys are a bunch of friggin clowns and forget ever getting them on the phone i have called at ever hour of the day and it goes to voicemail every time. Its funny how they can send free crap to youtubers for good reviews and don't GAF about the people paying for their products.. Have requested refund and hope i never hear the name Next level racing again....
6 March 2026
Unprompted review
Reply from Next Level Racing
Hi Greg,
I’m very sorry for the frustration this situation has caused. I’ve been reaching out over the last few days trying to get in contact to discuss your order and help resolve the issue.
Please know that we take every customer concern seriously and want the chance to make this right. If you could provide the best way to contact you directly,
We genuinely appreciate your patience and the opportunity to address this.
I'm not giving this review a title, this is a review not a Book
I've ordered Flight Stand Pro, unfortunately one of the parts had probably a factory defect because I couldn't screw any nuts in it which eventually lead to damage of said part (Swivel Arm), told them about and two weeks later I got my replacement part for free.
My only complain would be towards response times as I waited few days before I even received first answer to my ticket.
19 March 2026
Unprompted review
Reply from Next Level Racing
Hi Daniel,
Thank you for your detailed feedback. We’re glad to hear that your replacement part arrived and that the issue with the Swivel Arm was resolved at no cost.
We also appreciate your honesty regarding our response times. We’re actively working on improving this to make sure support requests are handled more promptly in the future.
We really appreciate your patience and your support, and we’re happy that you’re able to enjoy your Flight Stand Pro now.
I contacted to order spare parts
I contacted to order spare parts, everything worked without any problems and I found the customer service excellent. Thank you
10 March 2026
Unprompted review
Reply from Next Level Racing
Hey Andre.
Thank you for your kind words !! We’re glad everything went smoothly with your spare parts order and that you had a great experience with our customer service. We really appreciate your support.
It doesnt fold easily like advertised
It doesnt fold easily like advertised, everything else is amazing.
14 March 2026
Unprompted review
Reply from Next Level Racing
Hi Adam,
Thanks for the review and for sharing your feedback. We're really glad to hear you're enjoying everything else about the setup !!
We also appreciate you mentioning the folding experience, feedback like this helps us improve both our products and guides for customers. If you ever need any tips or assistance with the folding process, please feel free to reach out and our team would be happy to help.
Next Level Racing’s brand is the gold…
Next Level Racing’s brand is the gold standard. I’ve been using their flight sim cockpit for about a month and the quality is top notch. Assembly was a breeze and instructions were clear. I also wanted to make some additions to my cockpit and NLR accommodated everything I asked for quickly and professionally for a very reasonable price. Thank you NLR Team and Shiralee!
15 March 2026
Unprompted review
Reply from Next Level Racing
Hey Matthew,
Thank you so much for the fantastic review !! We're thrilled to hear you're enjoying your flight simulator cockpit and that the setup and instructions made assembly easy. We're also glad our team, and Shiralee, could help with the additions you needed, will be sure to pass this onto her. We really appreciate your support, Hope to see you again soon.
Great product and the support is even…
Great product and the support is even better if you have questions or issues.
12 March 2026
Unprompted review
Reply from Next Level Racing
Thank you so much for the review !! Being there for our customers is important for us here at Next Level Racing we are all about after purchase help and support, Hope to help again soon.
Great Haptic Seat for Simracing
I bought the ESR3 Haptic Seat to mount it on a Wheel Stand 2.0 lite with the Victory Seat Addon. It only neededs to drill four extra holes. The Seat is very comfortable, especially in longer sessions. You wouldn't feel the haptic motors.
It has beed delivered very fast and it's easy to build up.
The only thing was, i'm not able to download the correct Software. After aadding my serial number at the donload page it offers me the motion software instead of the haptic software. So i need to use Simhub Software.
But i'm shure NLR will fix this soon.
26 February 2026
Unprompted review
Reply from Next Level Racing
Hi Daniel,
Thanks for the great review !! We're glad to hear the ERS3 Haptic Seat is comfortable and working well with your setup the combo with the 2.0 lite is a great package you have made yourself. Thanks again for the feedback.
I got the ERS3 chair for my husband and…
I got the ERS3 chair for my husband and he loves it. I’ve even tried the chair and it’s amazing how the shakers in it makes it seem so real.
11 March 2026
Unprompted review
Reply from Next Level Racing
Hi Brittany,
Thanks so much for the great review !! We’re thrilled to hear your husband is loving the ERS3 seat, and that you had a chance to try it out too. It is very incredible the level immersion, The team did a great job. We really appreciate your support, Hope to help you again soon.
Great customer service
I asked Calieb appx 39 different questions, and Calieb responded to all of them quickly, professionally, and accurately. Great customer service. Just wish the elite direct mounts weren’t out of stock so often!
10 March 2026
Unprompted review
Reply from Next Level Racing
Hey Dan,
Thank you for the great feedback !! Calieb will be happy to hear this, we’re glad he could help answer all your questions and provide the support you needed. We appreciate your patience as well regarding the Elite direct mounts, and we’re working hard to keep them in stock.
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