Next Level Racing Reviews 589

I wanted to purchase some additional parts for my NLR Wheel stand 2.0. As these parts are not directly available through any store, I contacted the company and we found solution quickly (also because their manuals are very well made (part descriptions, part numbers, images, etc)).
Overall very positive and professional approach. 100% recommend!

I am pleased with the overall product, packaging and support. I would like to see more accessories available for using the profile products for both driving and flight uses with easy swapping of various peripherals and pedals. The customer service correctly guided me to a more compatible solution for my needs when I initially inquired about the products offered.

Good customer service! Thanks for everything.

I didn't have a good option for mounting my shifter and handbrake, both by ThrustMaster, on my rig. I did improvise There were some simpler things that could have done, but for my arms the mounting plate is too close to the driver.
Still it turned out good. I wish NLR would provide something like this, streamlined of course, because with the F-GT LITE mounting plate the attachment point even with the screw installed and tightened down does not provide enough support for the handbrake and shifter I added a rigged leg and foot with adjustable feet and a floor slide too make it easier to move around the carpet and hardwood floor combination

Original product I ordered was a bundle, received email days later saying bundle no longer offered because they were out of monitor stand, and so they cancelled my order. I went to order the cockpit by itself and that had now been sold out too since it had been days since initial order. This is a terrible handling of the situation by customer service. Several solutions could have occurred such as offering me to downgrade my bundle to just the cockpit, offering me a different in stock monitor stand due to the error (or the chance to pay more), or offering to ship monitor stand once back in stock at a later date. Because of this mishap I missed out on the cockpit I wanted and had to purchase one elsewhere. I responded to my notice of cancellation - which was handled by a customer service rep - to say I was disappointed with how this was handled, and it took them 3 days to get back, and offered no valid resolution.

I ended up buying a better quality monitor stand from them still and it was packaged great, shipped fast, and is good quality.

I support their products, but think customer service is worthy of -2 stars on review.

Do not purchase anything from this company. They are taking your card details to make intrest from you, knowing they do not have your item in stock. This should be ilegal but seems nobody cares and it goes through most of these companies now. I canceled my order and went to amazon instead., hay ho amazon done excactly the same thing. I have now gone a 3rd company to try and purchase my item but seems they are going to pull the same stunt. If you can, just try and go to a shop to purchase you item. As online shopping is now just a way of making money out of you. I was told by another company abuzzi that my order will be with me tomorrow which is looking very unlikely.
They only thing left for me to do now is choose a diffrent company but go to argos to purchase.
DO NOT PURCHASE FROM THESE 3 COMPANIES!!!

Very nice guy Alec, fast response and advices for shipping delivery and equipments details.
I recommend him

Calieb was very friendly and helpful even when I didn't reply for a month or so.

I went through Pagnian Imports i was helped by a great team there one of the Next Level Racing Team helped me achieve the best seat and haptic response i was looking for .. Cameron was honest and helped with the best deal. i was looking at spending $1000 he didn't see money he saw a customer that needed guidance for that, i had become confidant that this was the right place with his help i saved over $400 which im grateful as i was going to purchase something that wouldn't of been comfortable or gave me what i was looking for .

About 8 weeks after purchase, my HF8 Pro failed. I expected a prolonged and difficult process to get it repaired or replaced. Instead, I e-mailed NextLevel via their web-page, and promptly got a response, which within just a few days resulted in warranty replacement of the device. The whole process was simple, straightforward, and frankly, a model for what customer service should be. My service rep (Cameron) was polite, prompt, and very helpful and I am very pleased with the service they provided. Thanks!

The initial delivery was delayed and sent back to the sender. When I reached out to customer support not only were they able to resend but would periodically check in with updates and ensure I received my Wheel stand 2.0. 10/10 on customer service alone!

I love my Victory racing cockpit. I had an issue with the floor levelers and the NLR team went above and beyond to fix the issue for me. They have incredible customer service and I will stick with them when I am ready to upgrade my racing setup.

Thanks to you guys, I made a childhood’s dream come true with. Where I came from, this never will happen to a kids that dream become a Racers. I just turned 42 and from now on, I will get older driving
F1 cars and teaching my daughter the passion 💓💓

I had a question related to which product would suit my needs best. I received a response very quickly that helped my decision. The shipping was extremely quick. Great experience.

Purchased the triple monitor mount "tubular version". I was a hair concerned about stability, but this thing is solid. No sag holding my 32" monitors. I had purchased expensive, adjustable vesa mounts from one of the popular brands to make life easier for aligning monitors, but I didn't need them at all. While they do provide *more* adjustability, I simply had no need for them. Never opened them and returned. Great product overall. Packaged well. Everything I have purchased from NLR has been great.

I recently had a small issue where I needed a spare part for my rig. I sent an email to Next Level Racing support, not expecting much, but I was blown away by the response. The team handled my request with such generosity and kindness. They shipped my replacement part within just a couple of days. It’s rare to find this level of customer care these days. They’ve earned a loyal customer here—I’m definitely looking forward to upgrading my sim racing setup with NLR in the future!

This was the best customer service experience I’ve ever had. Calieb went above and beyond helping locate a part that we had misplaced. They stayed in touch with us every step. Even the pricing and shipping was incredible.

Product Purchased - Flight Simulator MSFS Edition
Likes:
1. Great customer service.
2. Shipping status and delivery information.
3. Product packaging and unboxing.
4. Assembly tools included and extensive installation instructions plus online materials.

Dislikes:
1. Preassembled seat railing missing bolts.
2. Some metal pieces bent, had to use a rubber mallet for fitment.
3. Free water bottle actually contained water.

Overall - Beautiful product and great customer service but the delivered item felt used due to missing parts and material quality.

In addition to their great products, NLR has a great customer support, very fast and reactive. It appear I had an issue with my HF8 jet pad, but Cameron fixed the issue promptly!!

I bought the racing stand lite 2.0 and I really appreciate the quality of the product, the packaging and especially the customer support. I had a issues with one of the feet of the support, a light damage, the customer support help me to solve the issue, provide the spare parts directly at home I’m a couple of days and was very kind and professional. Really good job for really god quality products.