nicholsonlettings.com Reviews 102

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I couldn’t have asked for a simpler experience. The team at Nicholson Lettings were organised and responsive throughout. The apartment was fully furnished and in great condition, and the Reposit optio... See more

Rated 5 out of 5 stars

I had a great experience from start to finish with Nicholson Lettings. Everything was handled quickly and professionally, and the move-in process was really straightforward. The flat was fully furnish... See more

Rated 5 out of 5 stars

As an NHS professional working shifts, I really needed somewhere that was simple and stress-free to move into. Nicholson Lettings made that happen. The flat was fully furnished, so I could settle in... See more

Rated 1 out of 5 stars

If there was a zero star rating! This company are not to be trusted in any way shape or form. The apartments and the brochure are totally different and the reality is the apartments and building are... See more

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Company details

  1. #45 of 51 best companies in Estate Agent

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4.1

Great

TrustScore 4 out of 5

102 reviews

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Replied to 83% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Best one in st Helens

Best one in st Helens, The team is one of the best teams I've seen in my life.
Lovely staffs.
Great Job guys, keep going 👍

1 June 2024
Unprompted review
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Reply from nicholsonlettings.com

It’s been a pleasure to deal with you and see your business flourish in such a short space of time. Well done to the team at Piano Cafe!

Rated 5 out of 5 stars

Been renting with Nicholson group for 2…

Been renting with Nicholson group for 2 years now at Nicholson Astoria St Helens

Couldn’t fault them at all always quick to attend any problems if needed. Callum and Paul are always quick to answer any messages or phone calls if you need there assistance

Property’s are completed to a high standard if any one is looking to rent I would highly recommend with any doubts

1 June 2024
Unprompted review
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Reply from nicholsonlettings.com

Thank you for your valued feedback!

Rated 1 out of 5 stars

Disgusting service letting customers…

Company owner doesn't like bad reviews and will do anything to avoid anyone posting anything why he's reported my review and several others!'

This is not a fake review. This is what I've witnessed from a customers house.
Unfortunately due to other reviews I will not give my number due to safety concerns as company like to ' threaten' people. The company says ' the number doesn't connect" so it's very blatant they wanted to phone me to discuss the review. Maybe they need to go on there reports and see the tenants house that has damp and mold and fix the issues
Anyone can see any negative reviews how the company response ( they taken on my review and now responding ABIT more professional ) and I'm sure they can make there own minds up regarding the reviews.

Disgusting service letting customers live in damp and mold. When raised with the issues they ignore tenants. A ceiling has been leaking for 8 months and issue hasn't been resolved. They are full aware of this situation but are not ' prioritising' to say say this is incorrect... There is evidence of emails and the damp/ mold. They totally go again against there ' standards and policy's ' that they strive to say they are on there website. Id be very careful before signing any tenancies with this company. It seems they are dodgy as no Google reviews are present.

3 June 2024
Unprompted review
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Reply from nicholsonlettings.com

This is incorrect. We also have no tenant named Jake Jarvis. The number provided when requested further information is also fake and doesn’t connect and confirmed not even a customer. We contact all customers the fact this isn’t a customer speaks volumes and the quality of responses. We operate a robust Fix Flo reporting system which has service levels on so this is a fake review and not a complaint from someone who is a customer following the complaints policy. The fix flo system isn’t showing any repairs of this nature hence why we tried to follow up to see the issue on this bogus review. Caution should be applied to bogus individuals.

Rated 5 out of 5 stars

Amazing service

Amazing service. Moved into their flat last month and I’m blown away.

Should ignore the fake bad reviews on here they probably couldn’t afford it and reap what they sow

18 May 2024
Unprompted review
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Reply from nicholsonlettings.com

Thanks for your feedback.

Rated 1 out of 5 stars

If there was a zero star rating!

If there was a zero star rating!
This company are not to be trusted in any way shape or form. The apartments and the brochure are totally different and the reality is the apartments and building are falling to bits, dirty and disgusting. My daughter was refused viewing them before commiting to rent with the excuse of covid, builders in etc. When we wanted to cancel the contract under ‘Property Mis-description’ Paul got abusive (using the ‘F’ word) and hung up on my husband twice! Only when he knew we had a very reputable Estate Agent ourselves and knew the LAW, did he refund her. I could go on….

13 April 2024
Unprompted review
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Reply from nicholsonlettings.com

This isn’t quite the case your husband swore at the office staff consistently. She’s wasn’t refused a viewing whatsoever. And your company isn’t reputable unfortunately.

Rated 5 out of 5 stars

Helpful

Helpful, outgoing, courteous

How I would describe my experience at Nicholson plaza. My appartment was in a respectable manner. Every query I have had has been met with positive and sted fast attitude. I would like to thank Callum personally for this experience.

22 March 2024
Unprompted review
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Reply from nicholsonlettings.com

Thanks for your feedback.

Rated 5 out of 5 stars

Impressive , professional and fuss free

After trying multiple Letting Agents and 3 weeks of house searching, to no available to my needs, within 48 hours Nicholson Lettings found my Ideal home and paper work was completed quickly and stress free.
Highly Recommend using Nicholson lettings, Absolutely impeccable service.

From the first phone call to signing, all my requests were dealt with efficiently and promptly.

20 November 2023
Unprompted review
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Reply from nicholsonlettings.com

Thanks for your feedback.

Rated 5 out of 5 stars

I recently rented an apartment with Nicholson...

I recently rented an apartment with Nicholson Lettings in Liverpool, and I must admit that my initial skepticism regarding their online-only viewing process was quickly dispelled. Upon receiving the keys, we were pleasantly surprised to find that the apartment was as luxurious and immaculate as advertised in their online video. They certainly lived up to their promises. My husband is thrilled with our new place, and the assigned property manager has been exceptionally helpful and responsive, ensuring that any concerns are promptly addressed. Will recommend them over and over again 😁

3 November 2023
Unprompted review
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Reply from nicholsonlettings.com

Thanks for your feedback.

Rated 5 out of 5 stars

GREAT STUFF

Been with these since lockdown, amazing service and house in anfield. Fully furnished which saved me so much money

2 March 2023
Unprompted review
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Reply from nicholsonlettings.com

Thanks for your feedback.

Rated 5 out of 5 stars

They are attentive and professional in…

They are attentive and professional in how they handle their clients. They ensured that all our requests were answered and quickly fixed. We had some issues with the lights, door handle and boiler which were promptly fixed.

I can't recommend them enough - they have earned their fantastic reviews.

10 October 2023
Unprompted review
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Reply from nicholsonlettings.com

Thank you for your valued feedback!

Rated 1 out of 5 stars

Poor Service

The property I lived in was falsely advertised online. The building was clearly neglected by the landlord and the agency. No refuse bins were available and current tenants left household waste and black bin bags outside of the property entrance resulting in a health and safety hazard. The few interactions with the agency were always met with hostility and poor customer service. Would not recommend renting any property from this agency, especially in the Liverpool area. It’s clear they place most attention, effort and marketing on the St Helens property and neglect what they view as their lower income residences.

28 September 2023
Rated 5 out of 5 stars

Lived in a HMO in Liverpool for 2…

Lived in a HMO in Liverpool for 2 years! I love it's, my bills are included, free gym, huge washers and dryers and it's got modern lighting. I feel so looked after

22 August 2023
Unprompted review
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Reply from nicholsonlettings.com

Thanks for you feedback, Carly!

Rated 5 out of 5 stars

My second Nicholson home

I am currently at my second Nicholson Lettings home. I previously lived in one of their Liverpool properties back in 2017 until 2020 then I moved into their beautiful Nicholson Lofts development in St Helens and I am still here until this day. Super handy having WI-FI available in my rent. Friendly staff and great location to shops.

4 August 2023
Unprompted review
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Reply from nicholsonlettings.com

Hello Sarah, thankyou for your feedback!

Rated 5 out of 5 stars

No complaints

Great apartment to high standard and move in was easy. Property manager facilitated a smooth moving in period and questions were answered in a timely manner.

4 August 2023
Unprompted review
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Reply from nicholsonlettings.com

Hello Dhawai, thankyou for your feedback!

Rated 5 out of 5 stars

NICHOLSON LOFTS 😝

Been in a Nicholson Lofts Apartment for a year, everything is in house from maintenance to WiFi engineers

Renewed my contract because I'm so happy - GET ON A NICHOLSON FLAT

19 July 2023
Unprompted review
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Reply from nicholsonlettings.com

Thank you for your valued feedback!

Rated 5 out of 5 stars

Amazing landlord

Amazing landlord! Lives in a Nicholson liverpool flat since 2018!
Great service from start to finish.

I don’t think I will ever leave! Highly recommend

19 July 2023
Unprompted review
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Reply from nicholsonlettings.com

Thanks for your feedback.

Rated 5 out of 5 stars

Brilliant move in experience

Only been a tenant for coming up to a week but can honestly say I am pleasantly surprised by all members I have come into contact with thus far, especially Mark and Lawrence. Both extremely friendly, professional, and respond adequately in timely manners.

1 March 2023
Unprompted review
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Reply from nicholsonlettings.com

Thanks for your feedback.

Rated 5 out of 5 stars

First Class Letting Agency

Had an amazing experience with Nicholson Lettings. I was a bit hesitant renting online without viewing but it turned out to be a really good move. The team were really accommodating from the maintenance team to the property manager who were willing to help whenever I needed it. Would highly recommend renting with them.

20 January 2023
Unprompted review
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Reply from nicholsonlettings.com

Thank you for your valued feedback!

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