Nikkiflower Reviews 121

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the delivery service, citing frequent delays and missed delivery times, even when specific slots were paid for. People also reported issues with their orders, including incorrect items being delivered, such as different colors of flowers or wrong cake flavors, and missing components like greeting cards or birthday toppers. The service was frequently described as unprofessional and unreliable, with customers struggling to get proper updates or assistance regarding their delayed or incorrect orders. However, some customers also noted positive experiences, with a few reviewers mentioning fresh flowers, tasty cakes, and timely delivery, particularly when orders were placed with short notice.

What people talk about most

Delivery service

Users describe negative interactions with delivery service, frequently reporting significant delays, with... See more

Order

Customers consistently note negative experiences with order, with many reporting that their orders were never... See more

Product

Clients share ambiguous opinions on product quality and accuracy, with many expressing significant... See more

Service

Reviewers mention negative feedback about service, with many expressing extreme disappointment and... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant disappointment regarding... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible experience – do not trust them! I placed an order for morning delivery. First, they informed me that some flowers were unavailable and offered replacements. I agreed, but they still didn’t d... See more

Rated 1 out of 5 stars

I have ordered online bouquet on 10/01/2026 and i clearly mentioned that ,gift should be delivered by 4.30 PM on 11/01/2026. They said ok , i ordered, payment done and i asked for customisation, they... See more

Rated 1 out of 5 stars

If there was option of giving zero star i would be glad to that 1.DELIVERY WAS LATE SUPPOSED TO BE DELIVERED 10am delivered at 5Pm 2.company doesn’t care about customers satisfaction 3.delivere... See more

Rated 1 out of 5 stars

Very bad experience No same day delivery is done as mentioned on website. Delayed delivery. They said remote location ven though pincode and location was mentioned upfront. They did not have the... See more



Contact info

1.8

Poor

TrustScore 2 out of 5

121 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible service by Nikki Flower

Horrible service by Nikki Flower, I will never order again.
I had chosen Bouquet, Greeting card with message and paid for delivery. however during the delivery not all items were delivered.
They did not deliver the greeting card. When I called them back asking for the same they are not bothered to solve the issue.
Even after paying for the delivery, we have delivery guy asking for the money.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

Highly Irresponsible and Unprofessional – Don’t Waste Your Money!

I would never recommend Nikkiflower to anyone for any occasion. They have no sense of responsibility regarding delivery — they cancel orders at the last moment, even after charging extra for delivery. The product quality is very poor and far below standard.

Because I trusted Nikkiflower, my wife’s birthday celebration was completely spoiled yesterday. Extremely disappointed with their service.

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Such a fraud site this is

Such a fraud site this is. Please don't buy anything from this site. They grab my money and didn't deliver the product. And they blocked me when I call them. I'm going to file case in consumer court. It will be the last time they are going to fool people. Please aware of these kind of fraud peoples

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Very Bad Experience

Very Bad Experience
Received 10 Roses instead of 15,following up since yesterday,NIKKI FLOWERS not replying
POOR SERVICE ONLY THINK OF ORDER AND MONEY.
If the rating can be in MINUS,will give minus rating

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Very bad experience! Very bad cake and flowers not fresh, waste of money! I will nevwr recommend this company and they dont care about customers and customer service is super bad!

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Delivered 1 day in advance

Delivered 1 day in advance, no prompt service. Made me wait and after I went out, they want to take the cake back. Thieves...money not refunded as well. Don't ever order.

They started shouting at me for calling out the mistake...I do not want to spoil my Sunday so let them steal from me

28 September 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable and Disappointing Service

Very disappointing experience. I had ordered flowers with love for my family, but the company failed to deliver them properly. The bouquet reached in poor condition and caused a lot of emotional disappointment. Even after raising the issue, the company did not take proper responsibility. When people trust you with their special moments, such negligence is unacceptable. I would not recommend this service to anyone.

24 September 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a bouquet from…

I ordered a bouquet from NikkiFlower.com for my father-in-law’s birthday, and the experience was extremely disappointing.
• I spoke to their WhatsApp support before placing the order and asked about availability and freshness of the flowers. I only received instructions to place the order online and make the payment, without any confirmation about freshness.
• After placing the order, they informed me that the baby pink roses were not fresh and suggested replacing them with red roses. I made it clear I only wanted pink roses, but they kept saying “we will try” without a firm solution. I had to ask for either confirmation or a refund.
• When the bouquet arrived, there were only 8 pink roses instead of 10, and the white flowers were missing.
• The packaging was very different from the website photo—it looked simple and cheap compared to the beautifully arranged bouquet shown online on their website.
• When I expressed my dissatisfaction to customer care, the only response I received was a generic “sorry for the inconvenience”, with no attempt to resolve the issue.

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Poor Quality of Flower Arrangement

Poor Quality of Flower Arrangement. Had ordered a flower arrangement on bamboo sticks. But what was delivered was a very poor quality basket arrangement. The basket was so cheap that the handle was covered in splinters. It was a skill to hold it without getting hurt. The flower arrangement was very plain and seemed like it was done for namesake. Extremely disapoointing as I had ordered it for my parents 50th anniversary. But what was delivered was well below the average expectation. They also missed to deliver an item from the total order.

15 September 2025
Unprompted review
Rated 1 out of 5 stars

very bad

very bad. not delivered on time. they promised to deliver before 1pm. at last after many messages they delivered by 6pm.no birthday message was written on the cake.only a simple cake.no even the same design which they have shown in their catalogue

13 September 2025
Unprompted review
Rated 1 out of 5 stars

i m very disappointed this fake and…

i m very disappointed this fake and fraud company plz dont give any order this nikkiflower ill paying extra charges for delivery ill give order before 2 days still my order not delivered they playing for emotion.
they need only money i’ll report this website.

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Didn’t deliver at all

I ordered a combo set, but just like many others experienced, they cancelled at the last minute despite reminding them every other day (I placed order two weeks prior to the event date, and reminded them at least about 5-7 times after reading their bad reviews online and just like every other review, my order was messed up. The delivery supposed to be at 7pm and at 7pm they are informing the delivery could not be fulfilled. Very unreliable! They have a history of doing this. Just sharing so others can be aware. Very disappointing experience!

4 September 2025
Unprompted review
Rated 3 out of 5 stars

Wrong flavour cake delivered

Honestly, the service was good. They took the order, processed it fastly and just delivered 30 minutes late from the slot time. That is still okay but the cake flavour I ordered was truffle because the person I was sending this to likes truffle but hates vanilla and these guys delivered a vanilla cake just with chocolate layering on top

31 August 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience!!!!!

Very disappointing experience from this flower delivery service. I ordered a rose bouquet along with a Vase for my wife's birthday. Paid 200 Rs. For the Vase Which they even sent me a picture of. What do I get delivered? Let alone that it is nothing like the picture sent, but it is not even a Vase. It is a Glass. When I asked for a replacement or a refund, they kept saying that it is as per availability and can change but I cannot accept getting a glass instead of a Vase. I wanted a refund or a replacement but all they can offer is a discount for next purchase!!!!! Why Will I Want To Buy Anything Else From Them?????

30 August 2025
Unprompted review
Rated 1 out of 5 stars

Nikki flowers totally fraud company.

Nikki flowers totally fraud company.. They head quarter in Kolkata.. And taking order all over india.. Totally waste of money to place order.. And responses, tracking mechanism.. No change for hours.. Always they response.. On way.. On way

29 August 2025
Unprompted review
Rated 1 out of 5 stars

Bad service they are just saying on the…

Bad service they are just saying on the way but it's not delivering to receiver so unprofessional they don't know how to attend customer they don't receive call i have called from 4 phones after that they are just texting not receiving my call and I said about refund they are saying if it's not delivered we will refund but it was for someone who is ill and I want to cheer him up but this website has disappointed me so much and never ever trusting this website again

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Nikki flowers in Chennai fraud delivery

Nikki flowers in Chennai from where I got delivery are not to be trusted as they deliver drooping flower bouquet and they say it is because of the weather and asked
For Refund which they refused pls do not even try them as you will loose your money and have a very bad experience from the people you would
Have loved to gift

21 August 2025
Unprompted review
Rated 1 out of 5 stars

Worst service

Worst service, they charge high for product and not delivering product on time and also they changed selected flower with excuse of not availability of particular flower and dont support to adjust with amount they just give you option of mulch lesser price replacement of flowers even after delaying for few hours they say customer that customer is not understanding and supporting....why are they charging these much for this worst service ?????even denying for refund with such lie that product is already prepared if its prepared then why not delivered on time?even they charged 99 rs for birthday topper which they have not delivered with bouquet

22 August 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look