Ninacloak 

worst customer service ever and poorest quality fabrics and craftsmanship. looks good on website (total misrepresentation of product}. bad bad bad don't go there. refused on refund high price for a learning experience.

I’m having the most trouble trying to get a customer service representative, the customer service service support page that is given me won’t let me send a message. I have never had this kind of experience before with any company before. I will not recommend this company until their website can give customers service.

Horrible experience with this company!
I ordered clothes for £76. They were very late delivered , the material was really bad quality , the sizes did not fit.
I asked for return as per their policy. After a while they gave me the address for return and only after 5 MONTHS they said they will refund my money.
Even they said that the transport will be reimbursed , they refused to pay back the transport fee.
Disgusting and appalling behaviour.
They do not deserve your money!
They should be banned from the UK market!

I had been seeing ninacloak ads for quite a long time on almost everything where ads tend to be embedded in news publications etc. I decided to risk a purchase.

It was a disaster as was the online returns process. The captcha came back invalid regardless of entering it correctly or choosing a new code and entering it correctly.

I emailed their customer service, return response was accept 50% return and keep the item or mail it back at your own expense. After protest, they agreed to pay the full amount but shipping was on me, even though they practiced false advertising on their products. As of yet, I do not have return confirmation from my payment processor.

The reviews on the product pre-purchase did not show on the item page post-purchase. The review I left certainly hasn’t appeared on the site.

Save yourself. Don’t order. I would give them a zero star rating but it’s not available. I’m a lifelong seamstress. I know garments. Tried to save myself some time and ended up with a mess to have to spend more time straightening out than if I’d made it myself.

Here are the top three reasons I returned the products ordered :

1) too small - read the reviews, checked the sizing but actual garments are very small and do not match the size chart at all. A 10 year old child might wear these.

2) too short, length measurements do not match the size chart

3) fabric not as described on website item description, which was linen and cotton. The actual pants label states polyester and spandex. Tremendous difference.

This company should be investigated by appropriate authorities.

I won't be using this company again. They delivered the wrong size and are refusing to correct their mistake. Refusing very politely but despite 8 emails from me the best they've offered is partial refund if I return the wrong sized item at my own expense. I've disputed with my credit card and learned my lesson.

AVOID AT ALL COSTS. Material of three tops was not as advertised. They made trying to return the goods as difficult as possible, with suggestions to give tops as presents etc. Taken 6 months plus of persistence to try and get refund and still counting. A Chinese company with horrendous service and no scruples.

Firstly i want to thank trustpilot for recognising that this company has so many fake good reviews.
I struggled with this company for several months to get a full refund. It was only when I started flooding their advertising pages daily with bad reviews that they took notice and refunded me. I had been emailing them daily through their customer service email. Skip forward another 4 months and I finally recieved a reply on messenger, directing me on how to get a refund. My response was laughter. Their response "It's up to you if you will message our customer service page or not. It's your refund anyway," This company honestly have no clue about quality, delivery, customer service and fair trading.
Do not purchase from them.

This is an update on my previous review. The 3 blouses ordered on 9th August arrived on 24th August and are nothing like the photographs on the website, even the colours are "wrong." The material is thin and flimsy. I ordered size 16, but the size label in the blouses is L for large. There are no other labels at all as to the material, or country of manufacture, or washing instructions. These are going to the local charity shop first thing in the morning.

I ordered 6 items , I received only one (of the poorest quality). I contacted them by email asking for the 5 missing and they responded that according to their “logistics”, my order had been delivered already 😡

Very bad company and they don't want to pay for their mistake and fault. Their customer service is playing game and does not resolve issue. Their return address is a fake name.
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My order# is order# 1013220621193. I don't think you will improve your service. Your customer service is palying game.

This company doesn’t even deserve 1 star. They are liars and thieves. The clothes are not at all how they are advertised. DO NOT buy from them. They say you can return, however they give no return address or any way of contacting them! The whole thing is nothing but a sham!

Absolutely horrible company.! All clothes cheap and sized wrong The only genuine thing is my $100 plus I paid for junk. Tried to call (fake numbers) and email repeatedly! Should be removed From FB!

DO NOT USE this company. It is a scam. Goods are nothing like they appear in the pictures. Sizing is totally out. You will never get a refund after paying for it to go back to china. They just take your money and run.
Website needs to be taken off line. It is a con.

Very poor. Delivery delayed and late. Returns impossible. We paid £50 for a courier service to return dresses of poor quality and fit. The company won't engage with courier company to take delivery of the returns. A thread of 16 emails with their so called customer service has resulted in unanswered questions and each reply from them is a repeat of the reply before i.e. computer generated. A request for a complaints address/phone number not responded to. Don't be taken in as I was - avoid at all costs.

The company provides poor quality clothing not in your size or even close and zero customer service. Say goodbye to your money. Do not do business with them.
Internet robbery at its best. They need to be shut down. I lost almost $200 to this sham company.

SCAM. Do not believe the "positive reviews" (ie, the paid reviews), they're fake. Trustpilot doesn't do a thing about them, so don't count on them to reflect the true experience. Don't buy anything or give them your card number, run a good anti-virus/tracker scan, then go buy clothes somewhere else. The pictures are enticing and beautiful- they're meant to be. Try to find something similar elsewhere on a legit website.

Ordered two dresses, took 2 or 3 weeks to arrive but the quality of the dresses was terrible. Both were too small even though I had read size reviews on their order site and many people recommended buying one
size larger. I did this but the dresses were still about 2 sizes smaller than a regular 16. I might add that the dresses look beautiful on the pictures. They do not look at all like this cheap silky polyester that they are actually made of.
I decided to return them, I had paid $15.99 for postage to get the dresses and now they want me to post them back to China. Haven’t been to the post office yet but can’t imagine this is going to be cheap. Not to mention it’s going to be a while before I get any kind of refund, if ever. The parcel came from a place in Ipswich but yet you have to return the goods to China, could this be to put you off returning them?? Sounds like it could be to me.
One other thing I noticed when I received the parcel was that although I had paid $58 (inc. postage) for the two dresses, the customs label read, total value of goods $9. I would say that was a more accurate value of the actual dresses.
Beware, read the review sites carefully before ordering.
I believe the good reviews on here must be fake, there’s no way any American or British person would use descriptive language that is being used on most of these reviews.

This is the email reply she’s talking about in their reply to my post below. Does anyone else find this a complicated procedure? Or is it just me.
Like my previous warning, beware, the postage is extortionate for something that was mailed just down the road from me and obviously the return is not going to be worth the expense, by the time the deduct the $15.99 from the total I paid, I think the balance won’t be far off what it will cost to send it to China. Not to mention with the amount of proof of postage they want, it probably means I will have to send it recorded or registered mail, otherwise if no proper proof of postage It’s unlikely I’ll get a refund.
Guess I’m putting this down to experience and loss.

Dear Shirley Baker,

Thank you for contacting us for the enclosed matter below,

For your order: 101322062936

We do not have return label or pre-paid return and we can only provide return address. Please coordinate to your local post about the return shipping cost and also the services you will use to return the package.

For the authorization number, please coordinate to your local post office about the services you will use to return the package.

They will send you the return tracking number and a copy of return receipt.

After that, you need to send that document to us via email so we can process the refund for the return package.

If you have any other concern, please feel free to contact us.

Thank you!

Have a good day!

This company is a sham. I ordered 2 blouses that took a very long time to arrive. When they did, one was huge and the other too small.
So I wanted to return the blouses for a refund.

After getting the runaround with multiple emails where I supplied everything from my order number to screen shots of what I ordered to my pay pal receipt, I got crazy responses.

One called me by another customer’s name(Linda) and assured me that that person’s order had been delivered. Good for Linda.

I supplied everything they asked for and after 5 emails they came back to me telling me that the post office has confirmed that the order has been delivered. Argh.

I purchased two tops both the same size. When they arrived one absolutely drowned me, far too big and the other was so small I couldn't get it on.
I msg Nina Cloak to request return info and was informed that I had to pay for return of goods to China. What a rip off. The postage would cost more than the two tops were worth. Ive told everyone not to deal with this company. Im not responsible for their sizing being completely crap. The tops werent good quality either.
Dont be taken in. All the good reviews must be faked

Not a review as such but as someone else has noticed, these reviews don't seem at all genuine. Comments from males saying they will enjoy wearing 'gown's for example - and similar over the top statements about the shipping/deliveries....
Who ever says that shipping is 'mindblowing?' Something very fishy going on with these reviews.
Too many similar, almost identical comments and phrases under different names....
Sort it out Trust Pilot!
UPDATE: Ninacloak has asked for more information from me about my 'order.' There has been no order, which was made clear with my original post, so please read it properly! This posting refers to my observation that most of these 'reviews' about their company do not seem to be genuine. Too many identical comments under different names. I would ask Trust Pilot to investigate without further delay.
As for Ninacloak, you shouldn't post reviews that are not genuine. Please explain why it is that there are so many identical worded reviews under different names if you can!