Absolutely outstanding customer service. Best I have ever experienced. The clothes are amazing quality. Beautifully packed and presented. Unfortunately I am in between two sizes for tha asana boo... See more
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Review summary
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Reviews shaping this summary
My next Ninepine order was delivered last week: a gorgeous bleu merino relaxed turtleneck. So soft and fits beautifully under my blue blazer. String of pearls and ready for my management meeting. Del... See more
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Great product and very pleasant service. I shopped Ninepine many times and own both trousers (entire collection ) and shirts by now. All very high quality and super-comfy as advertised. They look awe... See more
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I bought the asana pants in brown 36 inch inseam (fyi so delighted to find somewhere that does trousers long enough as a 6 foot 1 girl!). They arrived and were so soft/comfortable but still looked sma... See more
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Company details
Written by the company
We are a Stockholm-native studio creating versatile and thoughtfully designed pieces for your everyday Comfort and aesthetics should coexist, not compete. The Ninepine woman moves seamlessly through work, travel, and life. She demands comfort, expects quality, and doesn’t compromise on style. We design for her: with refined, versatile pieces engineered for the luxury of comfort
Contact info
Kungsgatan 19, 10631, Stockholm, Sweden
- help@ninepine.com
- ninepine.com
4.2
Great
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Difficult & Expensive Returns
I ordered two pairs of shorts and a pair of trousers. The shorts were very tight on the waist and the trousers would have fit someone two sizes bigger than me so I decided to send everything back. The returns process is the most complicated and difficult I have ever encountered and you have to pay to send it back to Stockholm. Not recommended. Zero stars
6 June 2026
Unprompted review
Reply from Ninepine
Hey Carolyn, thank you for taking the time to share your experience. We're really sorry to hear that the fit of the shorts and trousers wasn’t right for you, and that the return process felt complicated. That’s never the feeling we want anyone to be left with.
Just to clarify how our system works: all return and exchange information is available on our website, and while we don’t offer free returns, we do offer free exchanges for EU customers, as well as store‑credit returns for non‑EU customers. Store credit returns come with no return‑label cost, and the credit can be used right away to place a new order. We’re always working on improving this experience, and we truly appreciate your patience.
We’ve requested more information from you on Trustpilot so we can locate your order and help you get this sorted as smoothly as possible. Once we have your details, we’ll guide you through the return step by step and make sure everything is handled correctly.
Thank you again for letting us know, your feedback helps us get better.
Ninepine Team
My reviews are positive
My reviews are positive; I have blue and black jeans. They're comfortable and easy to wash.
15 May 2026
Unprompted review
Reply from Ninepine
Hi Rozita, thank you!! We’re really happy to hear that you’re enjoying both the blue and black jeans. It’s great to know they feel comfortable and are easy to care for, that’s exactly what we aim for. We truly appreciate you taking the time to leave your feedback.
I followed their instructions for…
Update: following posting the review I have received a code for the value of the items purchased and returned.
I followed their instructions for returning a pair of jeans back in February, I did receive an email with the instructions, but since then all of my emails are not getting through and I have heard nothing from them (except for dozens of marketing emails)
10 February 2026
Unprompted review
Reply from Ninepine
Hi Liz, thank you for getting in touch, and we're really sorry for the confusion this has caused. We’ve checked our system and we haven’t received any emails from the address linked to your account, otherwise you would have absolutely received a reply from us.
I can also see that your order was returned, and store credit was selected as the refund method. This credit was issued and sent to you on 23/02.
One of our customer care team will send you an email with your details, you should be able to reply back to them directly.
Appreciate your patience and thanks again!
Ninepine Team
I ordered two pairs of pants and ended…
I ordered two pairs of pants and ended up getting a good laugh with my friends instead. The sizing is completely off and doesn’t match any modern sizing standards. Honestly, I don’t know if these clothes are designed for children, because an adult woman can barely fit her hips into them. Very disappointing and a complete waste of money.
25 May 2026
Unprompted review
Reply from Ninepine
Hi Anri, thanks for your feedback. We apologise the fit wasn’t right for you, that must have been frustrating, especially when you were expecting something completely different.
We do find that our pants work well across many different body types, with our Asana line offering the most stretch and adaptability. That said, we fully understand that not every style will feel right for everyone, and your experience is important for us to hear.
We’ve sent you a Trustpilot details request. If you could share your order information there, we’ll be able to locate your purchase and reach out directly to see what we can do to help.
If you prefer, you can also contact our customer care team on help@ninepine.com with your order number so we can look into this right away.
Ninepine Team
The pants are great quality and super…
The pants are great quality and super stretchy indeed. For some reason I put on nearly 20 kg in just a few months, and their pants are literally the only ones in my wardrobe that still fit. 😂
22 May 2026
Unprompted review
Reply from Ninepine
Hey Inga, thank you so much for sharing this with us. We’re really glad to hear the pants are giving you comfort and flexibility during a period of change. That’s exactly what we designed them for, pieces that move with you and still feel great. We appreciate you being here with us
My colleagues said I look “badass” and…
My colleagues said I look “badass” and “professional” while I feel like im in my pyjama’s. Will order more! Only thing I would love it if it can be washed at 40 degrees too due to kids stains etc.
11 May 2026
Unprompted review
Reply from Ninepine
Hey Robin, thank you so much for sharing this, we love that your colleagues think you look badass and professional while you get to feel like you’re in your comfiest pyjamas. That’s exactly the balance we aim for. So happy to hear you’re planning to order more 🤍
"Finally found the perfect pair of…
"Finally found the perfect pair of pants! The fit is spot on and they are incredibly comfortable for all-day wear. The fabric feels high-quality and has just the right amount of stretch. I’ve already washed them a couple of times, and they still look brand new. Highly recommend if you’re looking for a mix of style and comfort."
23 March 2026
Unprompted review
Reply from Ninepine
Hello Mariska, we’re thrilled to hear you finally found your perfect pair of pants. Knowing the fit is spot on, the comfort lasts all day, and the fabric keeps its shape wash after wash is exactly what we hope for. Hearing that they still look brand new after several washes is such great feedback, and your recommendation means a lot to us :)
Good quality clothes and excellent…
Good quality clothes and excellent customer care. A problem with my package was promptly resolved by an actual human without having to pass through an irritating bot.
Thank you for the service
15 April 2026
Unprompted review
Reply from Ninepine
Thank you so much for taking the time to share this Katia. We’re delighted to hear you’re happy with both the quality of the clothes and the support you received.
That’s exactly the kind of care we want every customer to experience, and your feedback reassures us we’re on the right track. Thank you again for your kind words!
Stylish, comfortable, and worth it!
Products from Ninepine are stylish, hang beautifully, comfortable fit, and worth every penny. You will love these clothes!
5 May 2026
Unprompted review
Reply from Ninepine
Thank you so much!! It means a lot to hear that the pieces feel stylish, comfortable, and truly worth it. We put a lot of care into how each item drapes and fits, so knowing you love them really makes our day. Enjoy wearing them!
Poor quality fabric and bad fit
I saw a lot of advertisements on Instagram and I eventually gave in and bought the Asana Bootcut Pant, but I was very disappointed when they arrived. The fabric seemed cheap and the fit was very bad, even though I followed the instructions and measured myself carefully. They were way too long and also too wide on the thighs. Their prices are not low, so I was expecting a much better quality.
It took almost a month from when I sent the package back until I received the refund.
The customer support were friendly and helpful though.
16 March 2026
Unprompted review
Reply from Ninepine
Thank you for taking the time to share your feedback with us. We’re really sorry to hear that the Asana Bootcut Pant didn’t meet your expectations, that’s never the experience we want for anyone.
We do want to reassure you that the fabric is not cheap; a lot of development goes into creating materials that feel comfortable, perform well, and hold up over time. Our design team puts a huge amount of thought into every stage, from fabric development to the final design details, to ensure each piece feels, fits, and performs the way it’s intended. That said, we also understand that not every model will work perfectly for everyone, and your experience is completely valid.
Regarding the length: we offer four different inseam lengths, and the best match depends not only on height but also on individual inner‑leg measurements, which can vary a lot from person to person. We’d be happy to look into your order details more closely to understand what happened and share your feedback with our wider team.
If you’re able to share your email address through the Trustpilot “Find Reviewer” request we sent, we can review this properly on our side.
We’re also sorry to hear the return and refund process felt slow, we appreciate your patience, and we’re glad to hear our support team made a positive impression.
Thank you again for your feedback; it genuinely helps us improve.
Ninepine Team
Love those pants
I own several pants - for sport and leiszure. I love them all. I am 177cm and always chose the tall option - and am so gratefull that they make the extra long pants!
The fabrics are so comfortable!
24 April 2025
Unprompted review
Reply from Ninepine
Thanks Julia! It means a lot to hear you’re enjoying your ninepines for both sport and leisure. We’re especially happy that the Tall option works so well for you. Creating extra‑long lengths is something we’re genuinely proud of, so knowing it makes a difference for you is wonderful. Comfort is one of the things we obsess over, so it’s great to hear it shines through.
I purchased a pair of asana pants and…
I purchased a pair of asana pants and realised I chose the wrong colour. Customer care sent me correct colour immediately with plan for me to send wrong colour back on arrival. Such flexible and positive customer service
14 April 2026
Unprompted review
Reply from Ninepine
Hey Julieann, thank you so much for taking the time to share this, it truly means a lot to us. We’re really glad we could get the right colour Asana pants to you quickly and make the swap as smooth as possible. As a small team, we put a lot of care into keeping things flexible and human, so hearing that this came through in your experience is incredibly encouraging!
Asana Relaxed straight trousers disappointing
I previously left a review for the Asana Relaxed Straight Trouser – Regular 30” / M, but I’d like to add more now that I’ve worn them out for the first time.
Originally, I mentioned that the trousers are too long from the seat area up. I’ve measured myself again according to the website’s instructions and came to the same conclusion — I ordered the correct size. The trouser length itself is exactly right, but from the seat area upwards there is simply too much fabric.
I didn’t want to risk paying a return fee and then ordering a smaller size, as suggested, only for that to be wrong as well. At that point, it starts to get expensive just because of incorrect advice. So I decided to keep the trousers and give them another try.
I wore them yesterday on a busy trip around the city and realised that the small front pockets are completely impractical — it feels like a design flaw. The zips are positioned very high up near the waist.
If you’re like me and travelling around carrying bags and shopping, you need somewhere accessible to store small items like a travel card or lip balm. Normally, you’d slip these into a back pocket or an easy-to-reach front pocket, like on jeans. However, these zips are impossible to open with one hand because the material is too stretchy to provide enough resistance. You have to put everything down and use both hands just to open one zip, which makes them impractical. If you leave the zips open, they gape badly.
I don’t really see the point of having zippered pockets in such flimsy fabric — it’s unclear what they’re meant to be used for.
This product is very heavily marketed online, which is what inspired me to buy it, but I won’t risk ordering other sizes or styles after this turned out to be an expensive mistake. They will now become very expensive gardening trousers.
For comparison, I recently bought a pair of brown yoga pants on Amazon with both front and back pockets. They’re made from a similar material, though slightly more sturdy, and they look great on. I’ll be buying them in other colours too — and they were less than half the price of these.
12 April 2026
Unprompted review
Reply from Ninepine
Hey René, thank you for taking the time to share such a detailed follow‑up , it’s clear you really tried to make the trousers work, and we're sorry to hear they didn’t meet your expectations.
We don’t currently list front‑rise measurements online, so it’s difficult to pinpoint exactly which measurement felt off for you, but your feedback about the fit from the seat upward is genuinely helpful for our product team.
On the returns side, we want to reassure you that exchanging for another size wouldn’t have added any extra cost if you’re in the EU, as exchanges are free. For customers outside the EU, we also offer store‑credit returns with no return fee.
Your thoughts on the pockets are also valuable. Most customers find the zippered pockets functional for small essentials, but we know they won’t suit everyone’s needs or habits, especially when you’re on the go and need quick one‑handed access.
We're sorry this pair didn’t become a favourite for you, especially after the high hopes from the marketing. Even when a product isn’t the right match, feedback like yours helps us improve future iterations, so thank you again for taking the time to share it so thoughtfully.
Ninepine Team
If you’d like, I can help you find a style with a different fit or pocket setup that might work better for how you use your trousers.
A truly wonderful experience with…
A truly wonderful experience with online customer service. Fast, elegant, and helpful.
Thank you
Ewa Paauw
10 April 2026
Unprompted review
Reply from Ninepine
Thank you so much for your lovely words Ewa, we’re really happy to hear your experience felt fast, elegant, and helpful. That’s exactly what we aim for every day, and your feedback truly means a lot to us!
Very nice pants
Very nice pants, specially Asana straight pants. They have a very good fitting, look very nice and they are very comfortable. The customer service is excellent. If you need help, don’t hesitate.
3 April 2026
Unprompted review
Reply from Ninepine
Thank you kindly Gaby. It means a lot to know our customer care team made a positive difference for you as well. The Asana Relaxed pants are a favourite for their fit and comfort. If you ever need anything, we’re always here and happy to help :)
I can’t stop wearing these pants!
I can’t stop wearing these pants! I have the asana slim, relaxed and wide; all in black, brown and navy. All of them make me instantly put together and polished. I love the slims in 28 length because they make daytime outfits cool and effortless just above the ankle. I love the relaxed in 30 length because I can throw them in my travel luggage and know I have pants I can dress up or down that feel like lounge pants that are breathable and I can walk all over town in. The wide in 30 length are my night time chic go-to pants that I can also dress up or down but I find it more fun to dress these up. Sometimes I wonder if I should have gone a little longer in the wide but anywho…These all pair really well with high quality ribbed baby crop tees and high quality ribbed high neck cropped tanks and high quality buttery form fitting mock neck long sleeves. I also can wear just about any shoe which sets the tone of the outfit…sneakers, cute metallic flat slides, chunky sandals, boots, heeled sandals or heeled pumps, big buckle Birkenstocks…endless possibilities! I get lots of compliments and questions about where I found these amazing pants. It was really important for me that the material looked and felt high quality but that was flattering and easy to care for. They have held up so nicely by washing per the washing instructions and a little steam action makes any little creases fall right out. I love that I don’t feel desperate to get out of them when I get home due to just wanting to be in comfier clothes.
2 April 2026
Unprompted review
Reply from Ninepine
Hey Sabrina! Wow, thank you for this absolutely incredible feedback & experience! We’re smiling from ear to ear reading how much you’re loving your Asana collection. The way you’ve built your wardrobe with the slim, relaxed, and wide cuts in multiple colours is chef’s kiss, and your styling notes are pure inspiration.
We love how thoughtfully you’ve matched each fit to a moment: the cool, effortless ankle‑skimming slims, the travel‑ready relaxed pair that somehow does everything, and the chic wide legs for those elevated evenings. And your outfit combinations with ribbed crops, mock necks, and every shoe under the sun… you’ve basically written the ultimate Asana styling guide.
It means so much to hear that the quality, comfort, and longevity are exactly what you were looking for, pieces that feel amazing, look polished, and hold up beautifully over time. Thank you for sharing your experience with such detail and enthusiasm. We’re honoured to be part of your wardrobe and can’t wait to keep you feeling this good in your clothes.
Beautiful quality
I was a little reluctant to order as I’d seen this Company on Facebook but their reviews were good. I dipped my toe in the water and did a small order of 3 long sleeved t-shirts and one normal t-shirt which are more towards the quiet luxury price in my mind, but I have to say I’m incredibly impressed. The garments smell wonderful when you open the packaging, the fabric is of such wonderful quality and the fit is great for me. I’m a small and they were nicely snug but I’d recommend a size up if you don’t want them to cling to you.
For the higher price you really are getting a quality item. Yes, you can get a lot more for the same cost on the high street but the quality is unquestionable and personally it’s about the quality of the clothing and how it makes me feel…I don’t want cheap throwaway fashion. I’m after beautiful statement pieces that are part of a carefully curated wardrobe, that are as lovely to wear in 5 years as they are now.
2 April 2026
Unprompted review
Reply from Ninepine
Thank you so much for sharing this Kerrina, it truly made our day! We’re delighted to hear that your first order exceeded expectations. From the scent when you open the packaging to the feel of the fabric and the fit, it means a lot to us that you noticed all those little details we work hard on. Thank you for taking a chance on us, we’re thrilled that your “toe in the water” turned into such a positive experience. We can’t wait to be part of your wardrobe for many years to come.
The size of the shirt was too small
The size of the shirt was too small - I had to change it from M to L. No problem.
9 February 2026
Unprompted review
Reply from Ninepine
Hey Doris, thank you for your feedback. We’re glad to hear the size exchange went smoothly and that you found the right fit. If you ever need help choosing the perfect size in the future, we’re always here to assist on help@ninepine.com :)
Bought these jeans online
Bought these jeans online. Loved the variety of sizes and lengths and shapes of different types of jeans available. Great website, communication and swift delivery. Excellent quality and perfect fit. Will definitely be buying more from Ninepine.
16 March 2026
Unprompted review
Reply from Ninepine
Thanks Chris!! it's awesome to hear that you loved the fit, the quality, and the whole experience from browsing to delivery. Creating pieces that feel great and actually work for different bodies is something we care deeply about, so your feedback means a lot :)
I bought the asana pants in brown 36…
I bought the asana pants in brown 36 inch inseam (fyi so delighted to find somewhere that does trousers long enough as a 6 foot 1 girl!). They arrived and were so soft/comfortable but still looked smart enough for work, loved them. Unfortunately the zip came off the pocket when I first wore them but I contacted customer services and they sent me a new pair straight away and so far so good in terms of the quality. Highly recommend!
2 March 2026
Unprompted review
Reply from Ninepine
Thank you so much for taking the time to share your experience. We’re delighted to hear that you love your Asana pants, and especially happy that the 36" inseam has been a great fit for you. It means a lot to us to support taller customers who often struggle to find the right length. We’re glad our customer care team was able to to help when needed, Thank you again for the recommendation :)
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