Nokia Reviews 

I bought a Nokia 105 4G, but the instruction leaflet was TOTALLY USELESS. It did not explain how to get the mobile to work with any detail at all. For instance it said "Press the Menu button" - but did not state out of the 17 buttons which was the menu one !!
TOTALLY USELESS SO I CANNOT WORK THE MOBILE !

I don't want to give 1star for the product & customer care support. One of my worst experience. I thought Nokia brand name previous experience i bought one feature phone Nokia150 for my grandma within 3 months it's dead not worked and also when I try to charge it get heat. I don't know what to do I have raised query in Nokia support they send me mail within 2 days also asked me to share basic details through mail. I also shared those details. Again they asked my to share videoclip of the phone not working also that video should be clear and one more thing the size of videoclip should be veryless size they told like within12mb. I also shared those within they said limitations. But again he asked me to share the videoclip for 4 to 5times I share those. They asked to hold for 5to7 working days. But no mail came from Nokia customer support. I again asked for update. They told like logistic person will come and pickup phone from me. But none of them came it almost goes for 1month no one came I keep on followup on mail. Finally they arrange pickup after 1month. Returnguy pickup phone from me. after that now proper response from Nokia team. I'm keep on followup on mail & calls they asked me to wait for 4 to 7 working days. Still now no response. Return guy pickup phone from me more than 2 weeks. I don't know what to do withthis totally money waste time waste. So don't buy Nokia products. If any fault occurs they won't give proper support. Very very bad experience...

Nokia phones have been bought by HMD Global (in 2016 I think). Nokia Corporation have nothing to do with Nokia Mobiles any more. This may be why the phones are so crap and the customer service is terrible. HMD Global don't know about UK consumer law and the right to reject endless repair attempts instead of a replacement, or refund option. I am taking them to the small claims court. Terrible company.

Shocking experience, worst I've ever had as a customer. I want to give zero stars.
Ordered a phone and paid £299 for it and never received it.
It's impossible to get any information from them regarding my order.
Customer service doesn't exist.
They have no phone number to call! How can a phone company have no phone!
To take money for something that they don't deliver is breaking the law. When you try to contact them they aren't interested in trying to help. They just try to pass it over to DHL who just pass back to Nokia.
It doesn't matter how many times I have explain to them via text (because you can't speak to anyone) they still keep giving the same answer! I think it's a robot generated response.
Spent all week so far trying to either get my phone delivered or a refund and still no help from Nokia.
Totally and utterly disgusting behaviour.
Customer service chat are rude and don't listen (again think it's just a robot)
Never ever will I use them again and will be taking legal action to recover my money they have stolen.
Avoid Avoid Avoid

Bought a Nokia G42 5G and very very impressed a super phone - excellent pictures super screen and most amazing battery 2.5 to 3 days

Highly recommend

Problems with new phone after 4 months.only cover under warranty is send back for repair.Most companies would replace with new.I do not believe the phone returned to is my own as it shows more wear & scratches than mine .So difficult to make a complaint as captcha not working on mobile site.It has become a throw away phone worth next to nothing.

I don't give 1-star reviews lightly. I'm not doing this because I'm angry with HMD Global (who make "Nokia" phones). I'm doing because I genuinely see no redeeming aspect which I could use to add an extra star. Their product was crap, and their support appears to exist only to deflect warranty claims. The only reason I haven't taken HMD to court is that my lawyer tells me it wouldn't be cost-effective in the end.

I bought a Nokia XR20 phone because it's "mil spec" and ruggedised and I'm clumsy. Yes, I confess I did drop it from pocket height. But that was within the range of things it should be able to take, which is why I bought it in the first place! So it is completely implausible that this impact caused the huge array of hardware and software faults this phone showed. Its trim came off and clearly wasn't glued properly underneath. Its clock drifted by multiple hours so I couldn't trust the alarm. Its fingerprint sensor regularly short-circuited and became painfully hot. Its Bluetooth audio was poor and skippy.

If HMD had accepted this medley of crap and dealt with it responsibly, I'd give them 4 stars or 5. Mistakes happen. But their "support" came down to "nope". No engagement, no explanation, just "that's not covered by warranty". HOW is blatantly defective hardware not covered by warranty? I went the other route of customer-protection regulations through the online retailer (who were fine). Then HMD rolled out the "impact damage" excuse, which is a blatant cop-out for a "mil spec" phone, and didn't satisfactorily explain all the defects anyway. I challenged this and their responses went back to blunt refusal. And that was that.

I don't like giving bad reviews. I want to be here telling people what a great phone the XR20 is and what a great company HMD is. But they're not. The product is terrible and the company is worse. Please avoid them.

0 stars
They sent the package for delivery and then said we cannot deliver. When I asked support they said nobody was home. I work from home so I've been home ever since I placed the order. Support agents are least interested in customer issues.
I've always had Nokia phones, but maybe the company is no longer what it used to be. No matter how good the phones are, if they cannot deliver their product, and harass their customers, whats the use.

Please don't waste your money, time, and energy on selecting a phone and ordering online, only to wait and then be told the order is cancelled.

If you do want their phone, go to a store and buy. I don't see many of their phones in stores though.

When I tried till free number, For three time frequent it was cutting call after 2 minutes and there is no response from them. Also tried live chat, no executive attended! Very worst service!

I recently purchased the new Nokia g42 from their web site and got 10% off using their discount code. Making it £179 with free Bluetooth earbuds.
I've been using a blackview A80 pro 4g phone for about four to five years and it's been absolutely fantastic. I have been looking to upgrade to a 5g phone but the rip off prices always put me off.
This phone cought my eye so for the money and the GSM arena reviews I decided to take the leap.
Its taken me a while to get used to the android 13 but I have to say I'm blown away with this brilliant device.
I've been using it for a week now and my data speed has been up to 170 Mbps on 5g.
Only time will tell as regards longevity and support but I do feel Nokia are serious about getting back to the top of the market, the development and research investments they are putting into this new venture has in fact prompted apple to join forces on a contractual business basis to push mobile inovation to the highest level.
But for now I can only say my early experience with this new g42 6gb ram 128gb memory 5g phone is one of unexpected elation.
Well done Nokia and welcome back to the fold.

The phone was faulty so I have returned the phone, they were expecting a trade in but obviously they didn't get the trade in as I have returned the faulty phone. They refunded me the phone cost, but have since charged me the trade in price as they never received the phone trade in. For a transaction that has been cancelled and refunded! Absolutely shocking customer service!

The Subscription service is an awesome idea.
I had a Samsung S10 and decided to try this option. A week after mine Nokia arrived, the Samsung decided not turn on! It joined my older Samsung and an Iphone. So I spent £800( these days is even more!) only to eventually add that phone to pile of old devices that no longer work.
Anyway, the Nokia X30 did feel like an upgrade, I never had any issues with it's performance and I like the quality of it.
I am considering buying the Nokia G42 5G as love the fixability! Although might consider changing my subscription to Nokia XR21.
Why follow the trend and spend 1000's of pounds on the new thing, which will need replacing anyway in 2yrs time.
For £22 a month, you rent a phone(which u can upgrade or cancel after 3 months, insurance in case damage or lost, you no longer own the device, and it will be reused when you move on.

Have a G21 and not only is it a clear scam - the latest update is from one year ago even after following all their unprofessional chat support's help - but after about 9 months of very lightweight use (it freezes with spotify+strava) the back started to peel off. And good luck to me with that chat support. Last time I'm buying Nokia.

Bought a C21 phone in 2022, and gave for granted that GPS was an old and fault-proof technology: but it's not the case, and on this phone it's working ONLY if connected to the internet, which I don't use. Funny, my chinese phone from 2011 was better.

Sent for repair (argos won't do that for me, even if I purchased from them...) and is being returned as "no faults found", as expected.

Skip nokia in the future.

DO NOT subscribe to their circular service. I subscribed to the circular service they offer which is basically a device lease service. For £20 a month I got a Nokia XR20 great....I should have done my homework as the phone to buy is only £279 so I realised it wasn't worth it. Tried to cancel the sub on 7th Jan 23 the cancellation is still ongoing and they are still trying to charge me. DHL never turned up to collect the phone so I ended up driving 30 miles to east midlands airport to drop it off myself at the DHL servicepoint. The phone has now magically gone missing and Nokia are threatening to refer my case to a debt collection agency if I don't continue making payments on a device I don't even own anymore. To make matters worse I purchased a Nokia G22 outright and it's constantly restarting itself and hangs all the time. A shame as my T20 tablet has been faultless. I won't be using them in the future.

I purchased the Nokia XR20 with high expectations, but unfortunately, my experience with Nokia Mobile Care has been extremely disappointing. The recurring issue of my phone not charging led me to contact their customer service multiple times. Each time, I was provided with temporary fixes that only worked for a short period.

After sending my phone for repair, I have been waiting for over four weeks without any progress. The lack of transparency and inconsistent information from the customer service representatives have only added to my frustration. The promised 10-day repair turnaround mentioned in their terms and conditions has not been upheld.

I am now left without my phone for an extended period, while the technicians await the necessary parts for repair. Given the ongoing issues and the considerable delay, I believe a replacement should be offered as a resolution. This phone was advertised as "indestructible," yet it has required extensive repairs within a few months of purchase.

I urge Nokia Mobile Care to take immediate action to address this situation and provide a satisfactory resolution. The current level of customer service and repair delays are unacceptable, and I hope Nokia can rectify this and restore my faith in their brand.

Took out contract for phone. Within 3 months could not use it. No power, unable to repair so had new one. Driving through mountains no signal which is understandable but once out of mountains in open country side still no signal. Had to find Vodafone shop to sort it out. 40 mile detour and 3 hours wasted. Now screen gone black on new phone. Now back to Vodafone yet again to get it sorted. Only gave it 1, can't give it 0.

Nokia 6310 is too big (double the original aprox), you cannot see the screen in the sunlight, dictionary in messages has 7 languages except ENGLISH !!!!

Can't contact anyone at Nokia . Phone needs to go to Seller which they will send on and you may get it in 2 weeks. Phone goes Dark and needs to be rebooted each time to restart . Crazy when they are trying to make a comeback get back in market there product and service is to be questioned. Dont waste your money on this

Phone stopped working after only a month. Contacted customer care who informed I'd have to send back myself, then wait 15 days after receipt for repair. also told if I take to have repaired myself warranty would be void. 2 hours spent being told I can't speak to anyone more senior. Told no process for arranging a refund despite faulty product. Finally told matter will be raised as a complaint and escalated. Despite making very clear issue was time sensitive and chasing issue with follow up email no contact in 8 days. Quality of phone very poor as couldn't even turn on, no option to return/replace and incredibly poor customer service.