hired a van to move house so I went to cannock branch and spoke to Scott and Claire ford both amazing and really helped should be very proud of your staff well done pair of you 👏
Company replied
Location
Switch locationWyrley Brook Park, Walkmill Lane, WS11 0XA Cannock, Staffordshire, GB
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See what reviewers are saying
Booked my van in for work/maintenance with Northgate vehicle hire, couldn’t recommend enough. Friendly, experienced and efficient. Big shout out to front desk and engineers behind the scenes for makin... See more
Company replied
I booked my van in for a brake fluid change and other bits and bobs and they did a great job. Harj who is front desk, is very helpful. He made me feel comfortable and asked if I needed anything. I rec... See more
Company replied
Always a pleasant experience. Never any trouble. Am just lucky this is my nearest Northgate as i've used others and the customer service is always top notch at the Cannock branch. Harj & Cliff on th... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Wyrley Brook Park, Walkmill Lane, WS11 0XA, Cannock, Staffordshire, United Kingdom
- 01543 223997
4.9
Excellent
80 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff very friendly needed a tyre…
Staff very friendly needed a tyre change added to service they were happy to help got it done straight away.
12 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you for your review, Tom! ⭐
It’s great to hear the team were able to help with the additional tyre change and get everything sorted quickly for you. We’re pleased they could accommodate the request during your visit.
We appreciate you taking the time to share your feedback! 😊
Take care,
Emma
Company welcomed me strait away and…
Company welcomed me strait away and drinks supplied while waiting
11 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Solomon, thank you for the lovely review! ⭐
We're really glad to hear you were welcomed straight away and made comfortable while you waited. Offering a warm reception and looking after our customers during their visit is something the team takes pride in. ☕
Thanks for sharing your experience—we hope to see you again soon! 😊 Thank you for choosing Northgate!
Take care,
Emma
When ever l visit it’s always a…
When ever l visit it’s always a pleasure great service and great reception guys Cliff & Harj very polite helpful and friendly Five stars 🌟
11 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi, thank you for the fantastic feedback and the five stars! 🌟
We’re delighted to hear that your visits to the branch are always a positive experience. Cliff and Harj will really appreciate the shoutout—it's great to know their friendly and helpful approach stands out.
Thanks again for your support, and we look forward to seeing you again next time! 😊
Take care,
Emma
Fast and friendly team looked after my…
Fast and friendly team looked after my van and me while I was in branch.
10 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hello Adam, thank you for the 5-star review! ⭐
We’re really pleased to hear that the team looked after both you and your van while you were in the branch. Providing a fast, friendly service and making sure our customers feel well looked after is exactly what we aim for.
We really appreciate you taking the time to share your feedback and look forward to welcoming you back again in the future! 🚐
Take care,
Emma
Amazing staff great service
Amazing staff great service ,would recommend as they are very fast and done what they are doing. Very easy proceeds just drop off an go and they will sort you out 10/10
10 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Jack, thank you for the fantastic review!
We're really pleased to hear you found the team amazing and the service quick and straightforward. Making the process as easy as possible for our customers is something we always aim for, so it's great to know that dropping off your vehicle and letting us take care of the rest worked well for you.
We truly appreciate the recommendation and your 10/10 rating. We look forward to welcoming you back again in the future!
Take care,
Imogen
Really happy with the customer service…
Really happy with the customer service provided at this branch
Always keep us updated with progress of vehicles in for repair
Very helpful and friendly staff
Highly recommend this brand and branch.
Thanks to the harj and cliff who give outstanding customers service every time.
10 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Stuart, thank you so much for your wonderful review!
We're delighted to hear that you're really happy with the customer service at our branch and that our team keeps you well updated throughout the repair process. Providing clear communication and friendly support is something we always aim for.
A special thank you for mentioning Harj and Cliff – we’ll be sure to pass on your kind words to them. They’ll be thrilled to know their efforts are making such a positive difference.
We truly appreciate your recommendation and look forward to welcoming you back again in the future!
Take care,
Imogen
My experience at Northgate Cannock has…
My experience at Northgate Cannock has always been great
I happy with the service provided
Front desk is always on point and keep me updated on any delays and work carried out.
In the background the rest of tithe team work there magic and keep me on the road
I highly recommend this brand and branch.
Customer service is above and beyond.
5 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hello Nick, thank you for the great review! 😊
We're really pleased to hear that you've consistently had a great experience with the team at Cannock. It’s fantastic to know the front desk keeps you well informed and that the wider team works hard behind the scenes to keep you on the road.
Your recommendation means a lot to us, and we're delighted that the customer service you receive continues to go above and beyond. We really appreciate your feedback! 🚐
Take care,
Emma
The service and speedy response to…
The service and speedy response to issues are second to none, polite friendly customer service on desk Harj .
Fast and efficient to all issues.
Quick booking in times .
Great reception to get drink and watch tv too . 5star
5 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Paul, thank you for the fantastic 5-star review!
We're really pleased to hear that you’re happy with the service and our quick response when issues arise. It’s great to know that Harj and the team made you feel welcome and provided friendly customer service. We're also glad you enjoyed the reception area while you waited!
Thanks again for your kind words and support.
Take care,
Imogen
Leicester and Harj was great working…
Leicester and Harj was great working through there dinner to get my van back on the road. Thank you
2 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Shea, thank you so much for your kind words!
We’re delighted to hear that Leicester and Harj were able to help get your van back on the road — especially going the extra mile and working through their dinner to do so. We’ll be sure to pass on your appreciation to them; it will mean a lot.
Thanks again for taking the time to leave a review, and we’re always here if you need us in the future.
Safe travels! 🚐
Imogen
Front of desk was really helpful hard…
Front of desk was really helpful hard and cliff are very knowledgeable and always keep me informed with progress of my vehicle
Workshop are really good and knowledgeable with all new tec and know how when it comes to issues with vehicle.
I would definitely recommend this branch.
Tha k you for all the top customer service and the hard work you guys do.
27 February 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Pual, thank you so much for taking the time to leave such a fantastic review!
We’re delighted to hear that our front desk team – especially Hard and Cliff – kept you well informed and looked after throughout the process. Keeping our customers updated and confident in the work being carried out is something we take great pride in.
It’s also wonderful to know that our workshop team’s knowledge and expertise with the latest technology made a positive impression. They work incredibly hard behind the scenes to diagnose and resolve issues efficiently, so your feedback means a lot to them.
We truly appreciate your recommendation and your kind words about our customer service. Thank you again for your support – we look forward to welcoming you back in the future!
Take care,
Imogen
Staff are pleasant and always attend…
Staff are pleasant and always attend whatever I need straight and always kept me updated with the status of my vehicle when I’ve brought it in
11 February 2026
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Lewis, thank you so much for your kind words! 😊
We’re really pleased to hear that you found our team pleasant and attentive. Keeping you updated and making sure everything is handled smoothly is something we always aim for, so it’s great to know that came through during your visits.
We truly appreciate you taking the time to share your experience, and we look forward to helping you again whenever you need us! 🚗
Take care,
Imogen
Reply from Northgate Vehicle Hire - Cannock
Hi Jack, thank you for your great feedback!
We’re thrilled to hear that Cliff provided spectacular and speedy service. We’ll be sure to pass your kind words on to him — he’ll really appreciate it.
We’re delighted you had such a positive experience!
Take care,
Imogen
Cliff and Taj at the desk were great…
Cliff and Taj at the desk were great (Birmingham branch could be better)
11 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Shazad, thank you so much for taking the time to leave a review!
We’re really pleased to hear that Cliff and Taj took great care of you — we’ll be sure to pass your kind words on to them.
We’re sorry to hear that your experience at our Birmingham branch didn’t fully meet expectations. Your feedback is genuinely appreciated and helps us improve. If there’s anything specific you’d like to share, we’re always here to listen and make things better.
Take care,
Imogen
Excellent service
Excellent service! Would 100% recommend. Harj and Cliff are both amazing and always help!
3 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Chris, thank you so much for the fantastic review!
We’re thrilled to hear you received excellent service and that Harj and Cliff were able to help — they’ll be delighted to hear your kind words.
We really appreciate the recommendation and look forward to seeing you again!
Take care,
Imogen
Top customer service from two gentlemen…
Top customer service from two gentlemen at the front desk always helpful and friendly
27 November 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi there, thank you for your lovely review!
We're so pleased to hear that our front desk team made such a positive impression. The gentlemen will be delighted to know their helpful and friendly service stood out.
If there’s anything else we can assist you with, we’re always here to help!
Take care,
Imogen
Cliff and harj am absolutely brilliant…
Cliff and harj am absolutely brilliant very friendly ,polite always happy to help both fantastic gentlemen 100 per cent happy with service
8 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Caroline, thank you so much for your fantastic feedback!
Cliff and Harj will be thrilled to hear your kind words. We’re glad they provided friendly, polite, and helpful service—truly fantastic gentlemen!
It means a lot to know you’re 100% happy with the service. Thanks again for sharing, and we look forward to assisting you again soon!
Take care,
Imogen
Excellent staff always professional and…
Excellent staff always professional and friendly especially Harj and Cliff the Technician Cliff is excellent
Vehicles always fixed on time and efficiently
Couldn't recommend more
30 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Neil, thank you so much for your wonderful feedback!
Jeffrey and Hafsa will be delighted to hear your kind words. We’re so glad you had an excellent experience with them.
If you ever need anything else, we’re here to help!
Take care,
Imogen
New van arrived on time and speedy…
New van arrived on time and speedy service collecting from Harj & Cliff at the Cannock Branch 👍🏻 Thank you guys
From BCHG
12 September 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Simon, thanks so much for your great feedback!
We’re glad to hear the new van arrived on time and that Harj and Cliff at the Cannock Branch provided speedy service. We’ll be sure to pass on your thanks to them!
Looking forward to helping you again soon.
Take care,
Imogen
Very professional and nice people
Very professional and nice people.
Came in had to kill 2 hours gave me good spots to go eat came back gave me free hot chocolate, made sure I was comfortable and catered to. So I’ll give these lot out a 5/5.
29 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi there, thank you for such a wonderful review!
We’re thrilled to hear you felt well looked after during your visit — from the dining recommendations to the free hot chocolate, we want every part of your experience to be comfortable and enjoyable.
Your 5/5 means a lot to the whole team, and we can’t wait to welcome you back next time!
Take care,
Imogen
Always amazing people to depend on
Always amazing people to depend on , both near and far. The wages may not be enough but we have enough words in appreciating your service Cannock branch
Stheven Muzwuru
Sharps driver
19 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Steven, thank you so much for your heartfelt words – it truly means a lot to the team here at the Cannock branch.
We're proud to support you and always aim to be a team you can rely on, near or far.
Your appreciation doesn't go unnoticed, and we’ll be sure to share your message with everyone here.
Thank you for everything you do out on the road – we're glad to be part of your journey.
Take care,
Imogen
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