hired a van to move house so I went to cannock branch and spoke to Scott and Claire ford both amazing and really helped should be very proud of your staff well done pair of you 👏
Company replied
Location
Switch locationWyrley Brook Park, Walkmill Lane, WS11 0XA Cannock, Staffordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked my van in for work/maintenance with Northgate vehicle hire, couldn’t recommend enough. Friendly, experienced and efficient. Big shout out to front desk and engineers behind the scenes for makin... See more
Company replied
I booked my van in for a brake fluid change and other bits and bobs and they did a great job. Harj who is front desk, is very helpful. He made me feel comfortable and asked if I needed anything. I rec... See more
Company replied
Always a pleasant experience. Never any trouble. Am just lucky this is my nearest Northgate as i've used others and the customer service is always top notch at the Cannock branch. Harj & Cliff on th... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Wyrley Brook Park, Walkmill Lane, WS11 0XA, Cannock, Staffordshire, United Kingdom
- 01543 223997
4.9
Excellent
80 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, vans delivered on time and Joe,Luca and Graham very professional and polite ensuring all checks done whilst they waiting.
23 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you so much for taking the time to leave such an excellent review, Richard.
It is a pleasure to see that your experience with our Cannock branch has been such a positive one, and I am sure that Joe, Luca, Graham and the rest of the team will be on cloud nine seeing your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great service from lester with a wing…
Great service from lester with a wing mirror replacement and few other bits in and out within th hour 😊
20 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you so much for taking the time to leave such a positive review, Clark!
We're thrilled to hear that the team provided you with great service during your wing mirror replacement and other maintenance tasks. Our team strives to ensure efficient and quality service, and it's wonderful to know that the team was able to complete the work promptly, getting you back on the road within the hour.
Take care,
Laura Griffiths
Great customer service
Came into northgate cannock branch for routine maintenance and servicing on work vehicles, service is always great, friendly welcoming on arrival each time, Especially from cliff on the front desk, also a massive thanks to Tracey for the constant updates when one of our vans was getting repaired. Overall great experience every time I come here 🙂
20 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hey Abbie,
Thank you for taking the time to share your positive experience with cliff and Tracey at the Cannock Branch.
We're thrilled to hear that you received such a friendly and professional service from them. It's always our goal to make our customers have a pleasant experience.
We'll be sure to pass along your appreciation to the staff at the branch. If there's anything else we can help you with in the future, please let us know.
Take Care,
Bethannie Kell
Reply from Northgate Vehicle Hire - Cannock
Thank you so much for taking the time to leave your kinds words, Callum.
Its wonderful to see the branch have provided a friendly and positive service, I am sure that our team at Cannock will be delighted to see your comments.
If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Beth Kell
Great
from start to finish I was treat very well by Harjinder and Cliff. They ensured I was happy with everything going on and made my experience very pleasant. Top blokes
13 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you so much for taking the time to leave your kind words, I am sure that Harjinder and Cliff will be over the moon with your feedback, as will the rest of the team at Cannock.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Service
Cliff was really professional and helpful and quick service. 100% recommend
13 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
This is the kind of feedback that we love to see!
It is fantastic to hear that our Cannock branch has delivered the 5* service we aim to provide, and this service has kept you a happy customer during your time with us.
We look forward to working with you long into the future!
Take care,
Beth Kell
Brilliant staff here and good vibes
Brilliant staff here. Very friendly and down to earth. Good vibes here from cliff and harj.
12 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you so much for taking the time to leave such a brilliant review, Muzz.
It is an absolute pleasure to see that your experience with our Cannock branch has been such a positive one, and I am sure that Cliff, Harj and the rest of the team will be delighted to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Van washer fix
Staff are very friendly and helpful, Harry, Cliff, Mark, and John the manager even jumped on the van help me get on my way!! Cheers guys!!
8 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you so much for taking the time to leave us such a positive review, Anthony.
It is a delight to see that your experience with our staff at Cannock has been such a positive one, and I am sure that Harry, Cliff, Mark and John especially will be delighted with your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Northgate Cannock have always provided…
Northgate Cannock have always provided me with great service when hiring vehicles for business.
Harj and Cliff were great on the front desk and assisted with any issues efficiently.
Overall a nice experience
8 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you so much for taking the time to leave such an great review.
It is great to see that your experience with our Cannock branch has been such a positive one, and I am certain that Harj and Cliff will be delighted to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Harj and cliff sorted me out straight…
Harj and cliff sorted me out straight away .very professional,made me feel comfortable when I arrived .5 star service .credit to northgate
6 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you so much for taking the time to leave such a positive review, Jason.
It is a pleasure to see that your experience with our Cannock branch has been such a positive one. I am sure that Harj, Cliff and the rest of the team will be ecstatic to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Amberstone Security
The gentleman on the front desk cliff was a great help
3 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you so much for taking the time to leave such an encouraging review, Anthony.
It is great to see that our Cannock branch and Cliff in particular have been of assistance to you. I am sure that they will all be over the moon with your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Made every effort to get me back on the…
Made every effort to get me back on the road as soon as they could harj sherley did everything possible to make make visit pleasant
31 January 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you for your lovely feedback Moz.
Its fantastic to see the staff at the Cannock branch went above and beyond to ensure you were back on the road in a timely manner.
Making sure our customers are treated with a 5* service is what we like to do and i am thrilled to see this has been demonstrated on your visit.
If there is anything else i can help, please feel free to contact us at any time and we would be more thank happy to help.
Take Care,
Bethannie Kell
Great service
Great service, managed to get my van sorted late notice and get me back on the road. Lovely customer service definitely come back here again.
30 November 2023
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you so much for taking the time to leave such a brilliant review. I am thrilled to see that our branch have provided the best possible service. I am sure our team at Cannock will be delighted to see your comments.
If there is anything more we can do for you, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Beth Kell
Fantastic Service from Cannock
Took delivery of our 10 hire vehicles today, and Jack (Rental Manager) and the Team at Northgate Cannock made this a seamless transition from our old fleet to the new Northgate Vehicles, without any loss of our teams output. They even delivered additional number plates the same day when I omitted to order any for our trailers. Very impressed by the service from Northgate Cannock!
6 November 2023
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hi Sean!
I'm delighted to hear that your experience with the Cannock branch has been so positive.
Its fantastic to hear that you had such a smooth transition from old to new vehicles, and I am happy to see the branch made sure your day was pleasant and hassle-free.
Going the extra mile for our customers is what we do and it sounds like that was demonstrated today.
Thank you for sharing your positive feedback we really appreciate it and i am sure the staff at Cannock will be over the moon to see such lovely words.
Take Care,
Bethannie Kell
Reply from Northgate Vehicle Hire - Cannock
Hi Andrew!
It's wonderful to hear that the desk staff at the Cannock branch demonstrated such fantastic customer service and they were helpful and patient.
Your lovely comments and positive feedback is much appreciated.
Take Care,
Bethannie Kell
Branch level is excellant
Branch level is excellant, Cliffe and Clair nothing but helpful and have been on every visit very straight to the point and tells you as it is which is a good trait to have.
Had issues with account manager but that has been resolved by Sean Hargett, who as also gone above and beyond for us and working with us regularly checks in on us and keeps on top of our account
5 September 2023
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Hey James,
It's great to hear that you've had an excellent experience at the branch level with Cliffe and Clair being very helpful and straightforward during your visits.
It's also reassuring to know that any issues you had with your account manager were resolved by Sean Hargett. It sounds like Sean has been going above and beyond to assist you, regularly checking in and keeping your account in good shape.
Thank you for taking your time to leave us great feedback!
Take care,
Laura Griffiths
Had to change a vehicle for Cambridge…
Had to change a vehicle for Cambridge maintenance, Harch at Northgate Cannock was very helpful and speedy in arranging another vehicle. Thanks to all you guys , and for my coffee 👍 , Michael
15 August 2023
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
It's wonderful to hear that Harch at Northgate Cannock was able to assist you promptly and efficiently in arranging a replacement vehicle for your Cambridge maintenance needs. It's great to know that the service you received was helpful and that you even got to enjoy a cup of coffee. Thank you for taking the time
share this feedback, Michael. If you ever need assistance again in the future, feel free to reach out. Safe travels and take care!
Laura Griffiths
A breath of fresh air!
After having several frustrating conversations with other rental companies, dealing with Northgate was a breath of fresh air!
I had particular parameters due to it being a rental for business purposes and Northgate we happy to work with me and made the experience so easy.
I would definitely recommend.
23 June 2023
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you so much for taking the time to leave such a fantastic review.
We aim to do all the hard work, so you don't have to, and I am so pleased to see that this has resulted in such positive feedback already.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
I would like to thank Cliff at…
I would like to thank Cliff at Northgate Cannock and Dave at Northgate Huntingdon for their special efforts in providing last minute CDV vehicles
9 April 2022
Unprompted review
Reply from Northgate Vehicle Hire - Cannock
Thank you for taking the time to leave feedback for Cliff and Dave, Alfie!
It is really pleasing to hear that we have been able to fulfil your request. We look forward to working with you long into the future!
Take Care,
Laura Griffiths
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.