I met your colleague Paul who dropped off a rental at my home address this afternoon. Paul's customer service was faultless. He was highly professional but had a great sense of humour which mad... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Anthony Sellick at Northgate Cardiff did an amazing job of helping me arrange a hire vehicle at very short notice. He was extremely helpful throughout the process and went above and beyond to... See more
Company replied
Aaron and the Team at Cardiff are brilliant at what they do, they are always supportive of our issues and manage our compliance exceptionally. If we need something last minute, Aaron is at the end... See more
Company replied
Gareth was so helpful when delivering the hire vehicle. He showed me around the car, explaining where to find all the features and how they worked. He was more than happy to answer any questions I had... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Lamby Way, CF3 2EQ, Cardiff, South Glamorgan, United Kingdom
- 029 2077 6400
4.8
Excellent
64 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived at Northgate Cardiff when…
Arrived at Northgate Cardiff when ad-blue light warning light came on in my Peugeot in Cardiff. Rebecca from workshop was great she managed to get to get it straight into workshop after explaining my urgency to her. Top service thanks!
30 January 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Thank you so much for taking the time to leave such an encouraging review, Dave.
While it can feel like a nightmare when something starts going wrong with a vehicle, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Rebecca will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Aaron is amazing
8 January 2024
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
Hi Aagg,
Thank you for taking the time to leave such a lovely review.
I am sure Aaron and the branch will be thrilled to see such wonderful feedback.
If there is anything more we can do for you please feel free to contact us and we would be happy to help!
Take Care,
Beth Kell
Very happy with Northgate! Rory has been brilliant!
Rory has been great! Opened the account t and Sorted a van out for us very quickly and efficiently. Very impressed. Would highly recommend!
5 October 2021
Unprompted review
Reply from Northgate Vehicle Hire - Cardiff
We are so pleased to hear this, David.
I will pass your comments onto Rory, who will be thrilled with your feedback!
Thank you for choosing Northgate and we look forward to be working alongside you.
- Laura Griffiths
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.