Karen was great with her communication skills And liam the tech, got me back on the road with his fantastic knowledge of automobile's
Company replied
Location
Switch locationUnit AA Butterly Avenue, Questor Dartford, DA11JG Dartford, Kent, GB
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See what reviewers are saying
Outstanding Service as Always – Northgate Van Hire Dartford - Keeps Us Moving! We recently had another van serviced at Northgate Van Hire, and once again, the team delivered a seamless experience... See more
Company replied
Great customer service from Karen and Liam. Had the work van back up running in no-time. Fantastic service 🤗
Company replied
Natalie and Karen at Dartford Branch are great. They always meet you with a smile and keep you updated with progress on the work being undertaken. The mechanics work really quickly on solving any i... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit AA Butterly Avenue, Questor Dartford, DA11JG, Dartford, Kent, United Kingdom
- 01322 941400
4.9
Excellent
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer satisfaction
Natalie, Karen and Alfie was very welcoming and looked after my needs. They kept me updated of what was happening and worked with a smile and enthusiasm
26 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Mark, Thank you so much for your 5 star review!
We are so pleased to hear that Natalie, Karen and Alfie were able to provide you amazing customer service, which is what all of us here at Northgate take pride in the most. The team at Dartford will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Nice and quick and friendly
Nice and quick . Karen and Liam sorted the problem out wonderfully
25 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Jason, thank you so much 5 star review!
Its very pleasing to hear that Karen and Liam delivered excellent customer service which is what we take pride in the most. I can assure you the team at will be thrilled to hear your positive feedback!
We look forward to working with you long into the future.
Take care,
Imogen
I had a pleasant experience at…
I had a pleasant experience at Northgate Dartford all because of the customer service I received. Georgia was amazing very professional and pre-emptively informed which made the transaction fluid and flexible. On top of that she offered me a bevvy! 10/10
24 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Anwar, thank you so much for your 5 star review!
It's so refreshing to hear your positive feedback about our Dartford branch, we always love to make our customers feel welcome when visiting our local branches. I can assure you Georgia and the team at Dartford will be thrilled to hear about your response!
We look forward to working with you long into the future.
Take care,
Imogen
Karen @ Dartford is the best!
Karen @ Dartford is always so polite and helpful - Whenever I go to Karen with issues, I have no concerns that problems won't get resolved quickly.
Always really appreciative of Karen's help.
12 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such an excellent review, Megan.
It is great to see that your experience with Northgate has been such a positive one.
I am sure Karen will be thrilled to see your comments and if there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Thank you to the workshop team at Northgate Dartford
I would like to say the workshop team at Northgate dartford are fantastic and very helpful every time I have an issue with my van (NV21BZC) they are very proactive in fixing the problem in good time. I would like to thank Karen and Mia, who are very friendly and helpful at all times when I attend site and over the phone, brilliant work team, Thank you for your support throughout my time with Northgate vehicle hire this has been much appreciated.
12 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for taking the time to leave your positive feedback Neal.
Providing a 5* service to our customers is what we aim to do and Its wonderful to hear this has been demonstrated by Karen and Mia at the Dartford branch, its fantastic to see they went that extra mile to provide a positive experience.
I am sure they will be delighted to see your comments.
If there is anything else I can help with, please do not hesitate to contact us and we would be happy to help.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Many thanks to Karen and Liam
Many thanks to Karen and Liam, very helpful and friendly.
10 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for your kind words, Lee! We're delighted to hear that you had a pleasant experience with our team at Dartford especially Karen and Liam.
Providing excellent customer service is a top priority for us, and we appreciate your acknowledgment of our efforts.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Northgate in Dartford
Northgate in Dartford, met Carol who was very professional. Alfie the technician resolved a minor issue with door panel.
Great service
Thank you
Sean
8 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for sharing your experience with us, Sean! We're delighted to hear that Carol at our Dartford branch provided you with professional service, and that Alfie efficiently resolved the minor issue with your door panel. Providing great service is our top priority, and we're pleased that we could meet your expectations.
Take care,
Laura
Staff were super friendly and…
Staff were super friendly and efficient, particularly Karen and Darius.
5 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such kind words for Karen and Darius, Austin. I am sure that they and the rest of the Dartford team will be delighted with your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Alex was great aswel the rental manager…
Alex was great aswel the rental manager darius made me feel soo welcomed and processed my exchanged with pace and care
3 April 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such an encouraging review for our Dartford team, Kyle.
Putting our customers first is what Northgate does and I am delighted Alex and Darius have demonstrated our ethos. I am sure that they and the whole Dartford team will be thrilled to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Got told to come into dartford branch
Got told to come into dartford branch, got seen without any hesitation, was quick, professional and polite.
28 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you for taking the time to share your feedback with us, Scott. It is pleasing to hear that our Dartford Branch were polite and professional, providing you with the service in which we strive to deliver.
Take care,
Laura
Brilliant experience
A brilliant experience with Natalie alex and Darius who couldn't of been more helpful in the swapping of vehicles and looking after me with all the paperwork and what needed to be done
13 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such a wonderful review, Tim.
Putting our customers first is what we do, and I am delighted to see that Natalie, Alex and Darius at Dartford branch has demonstrated our ethos.
I am sure the staff at the branch will be thrilled to see your comments.
If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Took my works van in at Northgate…
Took my works van in at Northgate request for a brake and fluid check as it regularly does 1500 miles a week.
Great service
The staff are very friendly and approachable,it is a shame that they only do commercial hire here, the private hire companies that exist could learn alot from this slick, courteous operation who prioritise customer satisfaction as well as professional work ethic.
12 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words about our service and the professionalism of our staff. It's fantastic to hear that our team at Northgate exceeded your expectations in terms of friendliness, approachability, and efficiency.
We regret that we currently focus exclusively on commercial hire, but your feedback is valuable and will of course be brought to the attention of the relevant remits.
Thanks again.
Take care - Laura Griffiths
Met on arrival by a member of the team…
Met on arrival by a member of the team maybe Mia or Natalie unsure of name very professional
7 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such kind words for our Dartford staff members, Kieran. I am sure that the staff member in question will remember you and be delighted to see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Had a fantastic experience dealing with…
Had a fantastic experience dealing with the staff at northgate. Needed my van serviced and a safty recall fixed. Was quite worried about not having my van back ontime but the team got straight on it and sorted everything out. Karen in the office was a super star calling me with updates and making sure I knew exactly what was happening. Also a big shout out to the technician Alfie who stayed on past his time to ensure the van was ready for me the next day. Karen also ensured that the team had a hire van ready for me to collect so no down time. Thanks so much guys keep up the great work
5 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Gavin,
Thank you for sharing your fantastic experience with the Northgate team! We're delighted to hear that our staff, particularly Karen and Alfie, went above and beyond to ensure your van service and safety recall were handled efficiently. It's great to know that their dedication and excellent communication made the process smooth for you, we appreciate your kind words and are committed to maintaining this level of service.
Take care,
Laura Griffiths
Reply from Northgate Vehicle Hire - Dartford
Hi Mark,
That you so much for leaving your feedback about the experience you had with with us.
Here at Northgate we understand the importance of going that extra mile to ensure a high quality of service and i am so pleased to see this has been demonstrated during your visit.
If there is anything else we could have done to make your review a 5* please let us know.
Thanks again for your review.
Take care,
Beth Kell
Five stars
I had a fantastic experience at Northgate. Apprentice Mia's quick and efficient service impressed me, and the welcoming atmosphere created by the office ladies Natalie and Karen, who offered me a drink and reassured me, made the entire process smooth and enjoyable. Highly recommend their service!
5 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such a fabulous review, Gigi.
Putting our customers first is what we do, and I am thrilled that Mia, Natalie and Karen have demonstrated our ethos. I am sure that they will all be elated to see your positive comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great Experience
I recently had a fantastic experience at the Northgate repair centre, thanks to workshop manager Stephen and technicians Liam and Adam. Their expertise and professionalism were evident throughout the entire process, and my vehicle was back on the road in no time. I highly recommend their services to anyone in need of reliable vehicle repairs.
28 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such a fantastic review, Kelly.
We know it can feel like a nightmare when a vehicle needs work done on it, that's why Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Stephen, Liam, Adam and the whole Dartford team will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Friendly and fast service collected…
Friendly and fast service collected 2vehicles
27 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Hi Simon,
Thank you for leaving such a lovely review about your visit to the branch.
Providing a 5* service is what we aim to do and its wonderful to see the Dartford branch have demonstrated this whilst you were there.
I am sure the staff will be delighted to see your comments.
If there is anything more we can help, please feel free to reach out and we would be happy to help!
Take Care,
Beth Kell
Dartford seems a good place to go…
Dartford seems a good place to go staff helpful and friendly Natalie 5 star welcome and alfee mechanic sorted my problems out. Don't forget other staff no names also helpful and friendly.
19 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Thank you so much for taking the time to leave such kind words, Michael. It is great to see that Natalie and Alfie have made your experience at our Dartford branch such a positive one. I am sure that they and the whole team at Dartford will be ecstatic to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Extremely friendly and quick service
20 February 2024
Unprompted review
Reply from Northgate Vehicle Hire - Dartford
Callum, thank you for your positive feedback! We're thrilled to hear that you found our service extremely friendly and quick. Providing efficient and friendly service is a priority for us, and we appreciate your acknowledgment of our efforts.
Take care,
Laura Griffiths
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