The team at Northgate in Glasgow are great, always willing to help and make sure our vehicles are on the road in perfect condition. We only operate a small fleet at the moment, but that hasn't affecte... See more
Company replied
Location
Switch locationEaster Queenslie Industrial Estate, 20 Carmaben Road, G33 4UN Glasgow, Strathclyde, GB
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See what reviewers are saying
Team members at the branch have excellent customer service skills, especially Lauren and Amber. Drivers are also great! Comminucation from team about varoius vehicles we lease is prompt and they will... See more
Company replied
We are customers of the Queenslie Branch in Glasgow and the staff are great. Vans are serviced on time and any issues are dealt with in a professional manner. From the management to the guys alloca... See more
Company replied
We’ve built a really good relationship with Northgate Glasgow Branch. Lauren, Amber, Yvonne and Nick in the branch are always helpful and responsive, and JP and the workshop team are great at... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Easter Queenslie Industrial Estate, 20 Carmaben Road, G33 4UN, Glasgow, Strathclyde, United Kingdom
- 0141 773 6300
4.9
Excellent
142 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Northgate Glasgow team
The team at Northgate in Glasgow are great, always willing to help and make sure our vehicles are on the road in perfect condition. We only operate a small fleet at the moment, but that hasn't affected the level of service we get, fitting us in at the last minute and even helping us out with cross-hired vehicles. Having a direct point of contact with Lauren just makes the Customer Service experience even easier and better!
28 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Grahame, thank you for such fantastic feedback!
It means a lot to hear that our Glasgow team provides the same great level of support regardless of the size of your fleet, and always works hard to keep your vehicles on the road. 🚐🙌
From fitting you in at short notice to helping with cross-hire vehicles, it’s great to know the team can be relied upon when you need them. Having Lauren as a direct point of contact clearly makes things that little bit easier too! 📞✨
Thank you for your continued support. We’ll make sure your brilliant comments are shared with Lauren and the Glasgow team!
Take care,
Emma
Amazing team.
Customer service team are always brilliant and very helpful. Workshop team keep us updated on progress of vehicles and get us back on the road ASAP.
26 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Stuart, thank you for your brilliant review!
It’s fantastic to know you can always rely on our Customer Service team for helpful support, while the Workshop team keeps you informed and works hard to get your vehicles back on the road as quickly as possible. 🚐🔧
We really appreciate you recognising the efforts of both teams and will make sure your lovely feedback is shared with them! 👏
Take care,
Emma
Amazing customer service from the 2…
Amazing customer service from the 2 young lady's on the desk
26 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Barry, thank you for your lovely review!
A big shout-out to the two ladies on the desk for providing such amazing customer service! 🙌
It’s always great to hear when our team has made such a positive impression. We’ll make sure your kind words are passed on! ⭐
Take care,
Emma
Team members at the branch have… Always been brilliant
Team members at the branch have excellent customer service skills, especially Lauren and Amber. Drivers are also great! Comminucation from team about varoius vehicles we lease is prompt and they will follow up by phone if they think you may have have missed an e-mail!!
Great service all round! Just wish the branch was a bit nearer to us.
3 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for such a great review, Ian!
It’s fantastic to hear Lauren and Amber provide such excellent support and that the drivers also help make your experience a positive one. 🚐
We especially appreciate your comments about the team’s prompt communication and willingness to follow up to make sure nothing gets missed. That level of care really does make a difference! 📞👏
Thank you for your continued support. If only we could move the branch a little closer for you! 😊
Take care,
Emma
Staff are friendly and welcoming
19 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thanks for your lovely feedback, Angela!
A friendly welcome makes all the difference, so it’s great to hear our team made such a positive impression. 😊
We really appreciate you taking the time to share your experience!
Take care,
Emma
Positive customer experience
I dealt predominantly with Amber and Lauren, both of whom were courteous, knowledgeable, friendly and chatty which made the whole customer service experience very pleasant. The van was great for what we needed it for and there were no issues at collection or drop off.
23 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Julia, thank you for taking the time to share such lovely feedback!
It sounds like Amber and Lauren made your experience especially enjoyable with their friendly, knowledgeable and welcoming approach. 😊
We’re also pleased the van was just right for what you needed and that everything went smoothly from collection through to drop-off. 🚐
We really appreciate your kind words and will make sure Amber and Lauren receive your fantastic feedback!
Take care,
Emma
We are customers of the Queenslie…
We are customers of the Queenslie Branch in Glasgow and the staff are great.
Vans are serviced on time and any issues are dealt with in a professional manner.
From the management to the guys allocating vans they are always happy to help and get us moving quickly.
Lauren on reception is always friendly and helpful.
22 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hello, thank you for taking the time to share such fantastic feedback!
It’s brilliant to hear you can always rely on our Queenslie team to keep your vans moving, with servicing completed on time and any issues handled professionally. 🚐
We’re especially pleased Lauren always provides such a friendly and helpful welcome, and that the whole team, from management through to vehicle allocation, are always ready to assist. 👏
Thank you for your continued support. We’ll make sure your lovely comments are shared with the team!
Take care,
Emma
Excellent service , always there to assist
Excellent service, always very courteous, nothing is ever an issue, vehicle repairs always turned around quickly , overall service is excellent
22 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Anita, thank you for your excellent review!
It’s fantastic to hear the team consistently makes things easy for you, with courteous service and nothing ever feeling like too much trouble. 🙌
We’re also pleased your vehicle repairs are always turned around quickly and efficiently. Your positive feedback means a lot to us! 🚐⚡
Take care,
Emma
Friendly and very efficient.
Excellent service with Yvonne and Lauren being super friendly and efficient.
5* service.
Highly Recommend.
22 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Paul, thank you for your fantastic 5-star review!
Yvonne and Lauren will be thrilled to hear your lovely comments. It’s great to know their friendly and efficient service made such a positive impression. ⭐
Your recommendation is hugely appreciated, and we’ll be sure to share your kind words with them both! 👏
Take care,
Emma
Lauren and the team at Northgate…
Lauren and the team at Northgate Glasgow provided outstanding service from start to finish. Communication was excellent throughout, and any queries were dealt with quickly and professionally. The whole process was straightforward and hassle-free. A pleasure to deal with and I wouldn't hesitate to recommend them.
19 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Brian, thank you for such fantastic feedback!
It’s wonderful to know Lauren and the Glasgow team made the whole experience straightforward and hassle-free, with excellent communication every step of the way. 👏
Your recommendation means a lot to us, and we’ll make sure Lauren and the team receive your brilliant comments! 💫
Take care,
Emma
Brilliant staff in here always a smile…
Brilliant staff in here always a smile and cheeky banter and great biscuits
Always fit us in at late notice, just brilliant
22 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hello James, thanks for the brilliant review!
Smiles, cheeky banter and great biscuits... sounds like the team have got it just right! 😄🍪
It’s especially good to hear they always do their best to fit you in, even at short notice. Your feedback will definitely put a smile on their faces!
Take care,
Emma
Customer service is top priority
Been a customer for a number of years and always experience the best service you could wish for. Very friendly staff. Always go the extra mile to help customers. An absolute pleasure to deal with.
1 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Charlie, thank you for such wonderful feedback and for being a loyal customer over the years!
There’s no better compliment than hearing our team continues to provide the level of service that keeps you coming back. 😊
We’re especially pleased that their friendly approach and willingness to go the extra mile have made such a lasting impression. Your kind words will mean a lot to everyone! 👏
Thanks again for your continued support.
Take care,
Emma
Was in for service also brakes today…
Was in for service also brakes today service was top class keeping me updated on progress throughout girl Lauren on reception is a total credit to the company can’t praise her enough thank you Lauren
21 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi William, thank you for such brilliant feedback!
It’s fantastic to hear your service and brake work were handled to such a high standard, with regular updates keeping you informed throughout. 🔧
Lauren clearly made a real impression too! Being described as a credit to the company is wonderful recognition, and we’ll make sure your kind words reach her. 👏
Thanks again for taking the time to share your experience!
Take care,
Emma
Yvonne was huge help
Yvonne was huge help. Girls on front desk were great.
21 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your great review, Ryan!
It’s lovely to hear Yvonne was such a huge help and that the front desk team looked after you so well. 🙌
We really appreciate your kind feedback and will make sure it’s passed on to them! 💫
Take care,
Emma
Lauren on front desk is credit to your company.
Lauren on front desk is hands down the best customer service I've ever had. I am in often dealing with fleet things for my work and she always goes above and beyond to help me. The guys who move/check the vehicles are great too.
21 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Jennifer, thank you for such an amazing review!
What fantastic recognition for Lauren! It’s brilliant to hear she consistently goes above and beyond to support you with your fleet requirements and always provides such outstanding customer service. 🏆
We’re also really pleased to hear your kind words about the team who look after and check the vehicles. We’ll make sure your brilliant feedback is shared with everyone involved! 🚐
Thank you for your continued support.
Take care,
Emma
Van Hire Fleet
We have had our van fleet with Northgate for a few years now. Always very helpful and proactive with all situations.
21 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Gary, thank you for your lovely review!
It’s great to know you’ve trusted Northgate with your van fleet for several years and have consistently found the team helpful and proactive whenever you need support. 🚐
We really appreciate your continued loyalty and kind feedback! 🙌
Take care,
Emma
Good service overall
We’ve built a really good relationship with Northgate Glasgow Branch. Lauren, Amber, Yvonne and Nick in the branch are always helpful and responsive, and JP and the workshop team are great at getting things turned around and keeping our guys on the road.
They’ve also been great at sourcing specialist vehicles, including Luton vans, at short notice when we’ve needed them.
Megan and Lynda in the wider fleet compliance team are always helpful with service scheduling and the other fleet requirements, while Jordan, Ross and the account team are approachable and proactive whenever we need something looked into.
Like everywhere, we’ve had the odd issue, but the people we deal with genuinely make the difference and will always try to get things sorted.
Overall, a great team and a relationship we really value.
21 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hello Frazer, thank you for taking the time to share such fantastic feedback!
It’s wonderful to hear how much you value the relationship you’ve built with our Glasgow team and the wider support teams across Northgate. 🤝
From Lauren, Amber, Yvonne and Nick supporting you in branch, to JP and the workshop keeping your vehicles moving, it’s great to know everyone works together to make a difference. We’re also pleased Megan, Lynda, Jordan, Ross and the wider teams continue to provide the responsive support you need, particularly when sourcing specialist vehicles at short notice. 🚐
We really appreciate your honest feedback and continued trust in us. We’ll make sure your brilliant comments are shared with everyone mentioned! 👏
Take care,
Emma
I would just like to give a special…
I would just like to give a special mention to Lauren at Glasgow Northgate once again for pulling us out of a last minute situation and coming up with a solution once again! She is the politest, most efficient and helpful member of staff who always goes above and beyond regardless of the request thanks Lauren!
15 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Hayley, thank you for such wonderful feedback!
It’s fantastic to know Lauren once again came to the rescue at short notice and found the right solution for you. 💪
Her polite, efficient and helpful approach clearly makes a real difference, and it’s lovely to hear that she consistently goes above and beyond. We’ll make sure your special mention is passed on to Lauren! 🏆
Thank you for your continued support.
Take care,
Emma
Amazing Staff!
Always deal with Yvonne and Lauren on the front desk and make booking in our vans so easy and their banter is great!
Much appreciated every time we come in at short notice.
20 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your brilliant review!, Tina!
It sounds like Yvonne and Lauren make every visit that little bit easier, from getting your vans booked in at short notice to providing some great banter along the way! 😄
We really appreciate your continued support and will make sure your lovely feedback is passed on to them both. 🙌
Take care,
Emma
Spoke with Lauren McKinnon regarding…
Spoke with Lauren McKinnon regarding one of my vehicle that had an issue, Lauren was very Professional and confident regarding my issue. Lauren sorted everything for me , Very helpful person.
14 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hello Jacqueline, thank you for taking the time to leave such a lovely review!
It’s great to know Lauren handled your vehicle issue with confidence and professionalism, taking care of everything and making the process easier for you. 👏
We really appreciate your kind comments and will make sure your fantastic feedback is passed on to Lauren! 💫
Take care,
Emma
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