The team at Northgate in Glasgow are great, always willing to help and make sure our vehicles are on the road in perfect condition. We only operate a small fleet at the moment, but that hasn't affecte... See more
Company replied
Location
Switch locationEaster Queenslie Industrial Estate, 20 Carmaben Road, G33 4UN Glasgow, Strathclyde, GB
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See what reviewers are saying
Team members at the branch have excellent customer service skills, especially Lauren and Amber. Drivers are also great! Comminucation from team about varoius vehicles we lease is prompt and they will... See more
Company replied
We are customers of the Queenslie Branch in Glasgow and the staff are great. Vans are serviced on time and any issues are dealt with in a professional manner. From the management to the guys alloca... See more
Company replied
We’ve built a really good relationship with Northgate Glasgow Branch. Lauren, Amber, Yvonne and Nick in the branch are always helpful and responsive, and JP and the workshop team are great at... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Easter Queenslie Industrial Estate, 20 Carmaben Road, G33 4UN, Glasgow, Strathclyde, United Kingdom
- 0141 773 6300
4.9
Excellent
142 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Lauren was very helpful and efficient
Lauren was very helpful and efficient, van in and sorted within 2 hours, very helpful
6 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your kind feedback, Martin!
We're so pleased to hear that Lauren provided such helpful and efficient service, its also great to hear your van was sorted in a timely manner as this is what we aim for.
We'll be sure to pass on your compliments to Lauren and the team!
Thank you for choosing Northgate.
Have a lovely Christmas 🎅
Take Care,
Beth Kell
Great place
Great place, Professional Staff, Very good standards of work, Thanks to Lauran
2 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your fantastic feedback, Robert!
We’re delighted to hear you had such a positive experience with our professional team and high standards of work.
A special thank you for mentioning Lauran—she’ll be thrilled to know she made a difference.
We truly appreciate your support and look forward to welcoming you back again.
Take Care,
Beth Kell
Over and above
The staff at Northgate Glasgow are Acutely aware of our needs and go over and above on every occasion to keep us on the road frequently at short notice
We simply couldn't function without there support.
29 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for such a glowing review!
We're thrilled to hear that the team at Northgate Glasgow consistently goes above and beyond to meet your needs, even at short notice.
Knowing that our support helps keep you on the road means a lot to us and your trust and appreciation inspire us to continue delivering exceptional service.
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Lauren makes my visit to branch…
Lauren makes my visit to branch extremely easy
19 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your lovely review about Lauren.
Its wonderful to see that Lauren has been providing you with the 5* service in which aim to deliver.
I am sure she will be delighted with your comments.
Thank you for choosing Northgate, we look forward to welcoming you back in the future.
Take Care,
Beth Kell
Wear & Tear
One of the vans we had on hire sprung a surprise - brake pad wear. John asked us to bring it in and his top notch team pulled out all the stops and had our van back on the road within 2 hours. No hassles, no griping....an amazing team and effort. I cant put into words how pleased I am with the service we have received, not just today but anytime we have required the workshop team at Glasgow.
13 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your 5* review!
It sounds like our Glasgow team particularly John truly went above and beyond to get your van back on the road quickly and efficiently.
Its fantastic to hear their professionalism and dedication to providing hassle-free, top-notch service, especially in urgent situations, has been recognised in your comments.
I am sure John and the team will be thrilled to see such lovely feedback.
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Yet again a wonderful service again…
Yet again a wonderful service again always get a smile from Lauren
6 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your 5 star review!
We are so pleased to hear that the team at Glasgow were given you wonderful customer service, which is what we take pride in the most here at Northgate.
I am sure the team will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take Care,
Adele Bates
Customer Service the way it should be!!
The girl serving behind the counter was very helpful, and kept everyone informed as to how their service was progressing. I was offered tea or coffee, and even managed to get a wee chocolate bar off her. Companies that have staff that are customer facing, should always be looking to employ people like Lauren. She made the wait far more bearable!!
28 October 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
John, It's fantastic to hear that you've had such positive experience with the team at Northgate Glasgow!
Its wonderful to hear that their friendly and professional service, as well as their willingness to go the extra mile has made your visit a pleasant experience.
We look forward to working with you long into the future.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Off hire .
Always very helpfull,pleasant staff.Free coffee while you wait.overall one of the better company to deal with
28 October 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your kind words, Kenvadar!
We're thrilled to hear that you had such a positive experience at our Northgate branch.
The team at Glasgow strive to provide exceptional service to all our customers, and your feedback truly validates our efforts.
We look forward to welcoming you back soon!
Take care,
Beth Kell
I recently had an exceptional…
I recently had an exceptional experience with Northgate Vehicle Hire that deserves recognition. From the moment I walked into the reception area, I was greeted by a warm and welcoming atmosphere, thanks to the incredibly friendly receptionist. Her smile and genuine kindness instantly made me feel at ease.
Throughout my visit, the staff was not only quick and efficient but also exceptionally accommodating. They took the time to answer all my questions and ensured I had everything I needed. Their professionalism and attention to detail truly stood out.
I appreciate how they prioritize customer comfort and satisfaction, making the entire process smooth and enjoyable. I highly recommend Northgate vehicle hire to anyone looking for a reliable and friendly hire experience. Thank you for making my visit so pleasant—I will definitely be returning in the future!
25 October 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your review, Angela! It's fantastic to hear that you experienced excellent customer service whilst visiting our Glasgow branch. Recognising the hard work and dedication of the staff really means a lot and it's wonderful that you took the time to express your gratitude and provide such lovely feedback.
We truly appreciate that you would recommend Northgate to others and we look forward to working with you long into the future! Thank you for choosing Northgate.
Take Care,
Emma
Amazing!
Every time I’ve been in, staff are attentive and friendly! Lauren is fantastic and ensures we are attended to as quick as she can, free hot drinks while waiting, amazing all round☺️🙏
24 October 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hello Erin, thank you so much for your 5 star review!
We are so pleased to hear that Lauren from Glasgow was able to provide amazing customer service, which is what we take pride in the most here at Northgate. Even just a hot drink can make all the difference to your visit and its wonderful to see that reflected in your comments.
I am sure Lauren and the team will be thrilled to see your lovely feedback.
Take Care,
Beth Kell
Always very efficient and friendly…
Always very efficient and friendly supplying my vehicle. Lauren on the desk is great. If there is a small wait, can get a coffee.
24 October 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your lovely review!
We are delighted to hear that you had an excellent experience with our team in Glasgow.
Your feedback means a lot to us, and we truly appreciate your support.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great service from Lauren when dropping…
Great service from Lauren when dropping my van off for a Mot. Sourced repalcement van and explained the process very well.
24 October 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for taking the time to leave such an excellent review, Kenneth.
It is great to see that your experience with Northgate has been such a positive one.
I am sure Lauren and the team will be thrilled to see your comments.
Take Care,
Beth Kell
Whole experience was quick and easy…
Whole experience was quick and easy vans are new and well kept
19 September 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hey Chris, thank you so much for your 5 star review!
Its pleasing to hear that our Glasgow depot have provided you with excellent service and good quality vans.
We really appreciate you taking the time to leave such wonderful feedback.
Thank you for choosing Northgate.
Take care,
Beth Kell
Friendly staff
Friendly staff, Amber was professional sorting me a hire van
2 October 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your wonderful review, John!
We are delighted to hear that you were really pleased with the service provided by Amber and team at the Glasgow branch.
Your satisfaction is our priority, and your feedback means a lot to us.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for taking the time to leave a 5* review, Chris.
It is great to see that your experience with Northgate Glasgow has been such a positive one.
If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Amber was great sorting me a van
Amber was great sorting me a van, very easy process
23 August 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
James, we are so pleased to hear that you had excellent customer service from our team at Glasgow.
It is always our pleasure to provide a fast and seamless service to our wonderful customers and we really appreciate your feedback!
Thank you for choosing Northgate.
Take care,
Beth Kell
Easy to deal with and very straight…
Easy to deal with and very straight forward.
13 September 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for taking the time to leave a 5*review, Lujke.
It is great to see that your experience with Northgate has been such a positive one so far and we really appreciate your feedback.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Just had a van repaired in Northgate…
Just had a van repaired in Northgate Glasgow and i cannot Thank Amber (Hire desk) and John (Workshop) for the quick turn around
The parts were ordered before our vehicle arrived our driver went in was given a vehicle to carry on his work John and his team in workshop carried out repairs and vehicle now back on the road
We were kept in communication all the way through the job
Brilliant service keep up the good work
20 June 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
What a lovely review, Keith, thank you.
It's wonderful to hear about the exceptional service you've received from Amber and John at Northgate in Glasgow.
Good communication and willingness to go the extra mile significantly contributes to customer satisfaction and its fantastic to see this was provided during your visit.
We really appreciate you taking the time to leave your wonderful feedback.
Thank you for choosing Northgate.
Take care,
Beth Kell
I was having problems for my company…
I was having problems for my company regarding a hire van. No one was helping getting passed from pillar to post. Until Amber Ferguson t the Glasgow branch of Northgate stepped in and she could not have been more helpful, got it all sorted in one day. The service she provided was outstanding. If it was not for her the company were off - hiring the 3 vans we currently have on hire with Northgate and were going elsewhere.
5 June 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hi Ann, thank you so much for your 5 star review!
It sounds like Amber is an outstanding asset to the team as we always strive to go above and beyond for all of our customers!
We appreciate your frustrations regarding the vehicles on hire however if you have any further issues please feel free to drop us an email at @customer.services@northgate.co.uk and we would be more than happy to assist!.
We look forward to working with you long into the future.
Take care,
Imogen
Fantastic service from start to finish…
Fantastic service from start to finish !
I hired a van last week for a couple of days and was delighted to be served at Northgate mainly by Amber who was very professional and helpful throughout. Very easy going and knowledgeable, sorted all the forms for us and gave advice where needed. The van was great also - a smooth runner with plenty of room and barely over a few thousand miles on the clock.
If i was looking to hire again in the future i would happily return as all of the staff involved in the process have been a great help !
5 stars from us at GM Alarms & CCTV Ltd
7 March 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your glowing review. Grahamz! We're thrilled to hear that you had a fantastic experience with us at Northgate, and specifically with Amber. We strive to provide professional and helpful service to all our customers, and it's wonderful to know that we succeeded in meeting your expectations.
It's great to hear that the van served you well and met your needs during your hire. We take pride in maintaining our vehicles to ensure they're in top condition for our customers.
We truly appreciate your kind words and your recognition of our team's efforts.
Should you need to hire again in the future, we'll be more than happy to assist you.
Take care,
Laura
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