I had to have my company van taken into Northgate Huddersfield where I met Umer. From sorting a temporary replacement, to ultimately arranging a permanent exchange, his customer service was first clas... See more
Company replied
Location
Switch locationRed Doles Lane, Leeds Road Trade Park, HD2 1YF Huddersfield, West Yorkshire, GB
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See what reviewers are saying
Phenomenal customer service,highly recommend Northgate fleet hire services Huddersfield Branch.. they went above & beyond, nothing too much trouble whatsoever.. starting with the 2 delivery drivers w... See more
Company replied
The staff are super friendly, professional, and always go the extra mile to help whenever we need it. Vehicles are always clean, reliable, and ready on time. Anytime anyone from the company Amey i wor... See more
Company replied
I picked up my new motor today, the staff at Huddersfield were very friendly and sorted everything in very good time, Ashleigh and Christopher looked after me 😁
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Red Doles Lane, Leeds Road Trade Park, HD2 1YF, Huddersfield, West Yorkshire, United Kingdom
- 0330 012 3820
4.9
Excellent
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Umar and Chris top star ⭐
I had a problem with the van which was solved professionally and in a very friendly atmosphere.
9 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for sharing your 5* review with us!
We're delighted to hear that your van issue was resolved professionally and in such a friendly atmosphere.
Providing excellent service is always our goal, and it's great to know we delivered for you.
Thank you for choosing Northgate.
Take Care,
Beth
Absolutely fantastic at Huddersfield…
Absolutely fantastic at Huddersfield especially Ashleigh, umar, Chris and Simon.
Great service for our fleet from the Team would definately recommend.
9 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for your feedback Raees!
We're thrilled to hear about your positive experience at our Huddersfield branch.
Ashleigh, Umar, Chris, and Simon will be delighted to know their efforts are appreciated.
Providing excellent service for your fleet is our priority, and your recommendation means a lot to us 😊
Thank you for choosing Northgate.
Take care,
Beth
Top notch service
This was my first time using this branch and wow what can I say absolutely amazing service !!!
It was late in the day when I arrived there was ten minutes left till closing most places would be ushering you out the door !
But Umer what a guy managed to find me a vehicle then even helped me unload the goods from the broken down van in to the new one while the whole time being very polite and considerate of the day from from hell I'd had what a credit to the company this man is I would highly recommend going here if your ever stuck and need a vehicle!
16 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you so much for sharing your wonderful experience with us, Gareth
We’re thrilled to hear that Umer went above and beyond to assist you during such a challenging day. His willingness to help, even so close to closing time, and his polite and considerate attitude truly reflect the customer-first values we strive for.
Your kind words about Umer being a credit to our company mean a great deal, and we’ll make sure he’s recognized for his exceptional service.
We’re grateful for your recommendation and delighted that we could turn your tough day around.
We look forward to welcoming you back in the future.
Have a wonderful Christmas ⛄🦌
Take Care,
Beth
Thanks Ash.
I had to visit Northgate Huddersfield this morning with a few problems with my long term hire vehicle. In and out with a replacement vehicle in just over 60 minutes. Ash could not have been more helpful, efficient, courteous and friendly. So thank you Ash. Everything you did this morning was greatly appreciated.
4 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for your fantastic feedback, Howard!
We're so pleased to hear that Ash provided such exceptional service during your visit to Northgate Huddersfield.
It's great to know that your issues were resolved quickly and efficiently, and that you felt well taken care of. We'll be sure to pass along your kind words to Ash—he’ll be delighted to hear them.
Thank you for choosing Northgate.
I hope you have wonderful Christmas ⛄
Take Care,
Beth Kell
Customer services has been great at the…
Customer services has been great at the Huddersfield branch always welcomed by Umer and the team when I arrive. Umer has always been clear and efficient with any issues I have had with my vehicle in either getting a replacement or getting my vehicle done as quick as possible! I would also like to thank Ashleigh who alongside Umer fast tracked me getting a permanent vehicle when needed with no stress or issues. I would defo be returning to this branch in the future if needed! hopefully not anytime soon lol but defo felt welcomed and looked after! Many thanks Dan!
2 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for your fantastic feedback!
We're thrilled to hear about your positive experience at the Huddersfield branch.
Umer and the team will be delighted to know their clear communication and efficiency made such a difference, and Ashleigh will be pleased to hear her support in fast-tracking your permanent vehicle was appreciated.
It's great to know you felt welcomed and well taken care of as our aim is to provide a high quality service to our customers.
Thank you so much for the review, i am sure the team at Huddersfield will be delighted to read it.
Thank you for choosing Northgate.
Have a lovely Christmas ⛄
Take Care,
Beth Kell
Supreme Service!! 💯
I’ve dealt with Umer on a few occasions now and he’s a legend! Honest and concise information is always provided and always a warm welcome!
A two day turnaround was better than I expected from the workshop so massively appreciated!
Thanks as well to Chris who even kept the Van indoors so to save me from having to defrost myself!
All in all, it’s a great experience at Northgate Huddersfield, I can’t imagine there are many branches across the UK that would be more friendly and efficient 👌
Thank you all,
James
22 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you so much for your fantastic feedback, James!
I am thrilled to hear about your positive experiences with Umer and Chris at our Huddersfield branch.
It's great to know that Umer's honest and concise communication, combined with Chris's thoughtfulness, made your visit stand out.
Your kind words about the friendliness and efficiency of the team mean a lot to us, and we'll be sure to pass along your appreciation to everyone at the branch.
Thank you for choosing Northgate, and we look forward to welcoming you back in the future! 😊
Take Care,
Beth Kell
Pleasant Experience
When I walked in I was welcomed by a lovely chap call Umar who was very helpful.
Always a pleasant experience 5⭐️
21 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for your wonderful feedback, Jayne!
We’re delighted to hear that Umar gave you such a warm welcome and was so helpful.
It’s great to know you always have a pleasant experience with us.
Your 5⭐️ review means a lot, thank you 😊
I am sure Umar and the team will be delighted with your comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Huddersfield
Scott, that's wonderful to hear!
I'm glad you had such a pleasant experience with our team at the Huddersfield branch.
We really appreciate you taking the time to leave us feedback and we look to providing you with an even better service in the future.
Take Care,
Beth Kell
Very friendly
Very friendly, quick and easy, a lady named Ash was very helpful with some questions and issues. Spot on
15 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you so much for your feedback, John!
We're thrilled to hear that Ash provided such helpful and efficient service, making your experience quick and easy.
High quality service is what we aim for and i am sure Ash and the team will be delighted to see your review.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great staff
Great staff, had a friendly welcome and a nice chat with Ash.
Got my hire van sorted quick and let me move my equipment over in my own pace with no issues or rushing.
15 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for sharing your experience with us Travis!
We're delighted to hear that Ash provided a friendly welcome and made the process smooth and stress-free for you.
It’s also great to know you felt comfortable moving your equipment.
We really appreciate you taking the time to leave a 5* review.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Always had good experiences with…
Always had good experiences with Huddersfield branch. Took van for service this morning was supplied with hire van. My van was ready to pick up at 12.15 and they did extra jobs I ask for.
Thanks ash
14 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for your wonderful review Peter!
We are delighted to hear that you were really pleased with the service provided from the team at Huddersfield.
It's great to know that we were able to accommodate your needs and your vehicle was ready to pick up in a timely manner.
Your satisfaction is our priority, and your feedback means a lot to us and the team will be thrilled with your comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
I deal with Jayne Calvert often and…
I deal with Jayne Calvert often and what a credit she is to your company, she always gives 100% and will go out of her way to help and make sure things are sorted.
If I ever had the opportunity to run my own business, she would definitely be in my top 5 to come and join me. I hope she gets rewarded for this post as she certainly deserves it
8 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Hi Claire, thank you so much for your kind words and thoughtful feedback!
We’re thrilled to hear about your positive experiences with Jayne. Her dedication and commitment to helping our customers are truly outstanding, and it means a lot to know that her efforts have made such a difference for you. We’re incredibly fortunate to have her on our team and will make sure she’s recognized for the impact she’s had.
Thank you again for sharing this, and for being such a valued customer!
Take care,
Imogen
Great service buy a positive team
Served by Umer great guy great service
Old van exchange got me a van was dirty inside but Umer went above and beyond his job to van the van like new
What a credit to the company
28 September 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Thank you for taking the time to share your positive experience with us, Ajay.
We really appreciate your kind words about Umer.
At Northgate, we take pride in our team's dedication to excellent service, and it's wonderful to see that reflected in your feedback.
Umer and the team at the Huddersfield branch will be thrilled to see your glowing review.
Take care,
Adele
Experienced staff with a very positive attitude
Experienced staff with a very customer focused attention to detail
Umer was polite helpful as was Chris in getting me booked in and on my way with as little amount of waiting around as possible thanks for your help and support
16 September 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Hello Vic, thank you so much for your 5 star review!
Its pleasing to hear that our Huddersfield depot have provided you with a friendly and excellent service.
Its always a pleasure to deliver a high quality service to our customers and its wonderful to see this demonstrated by Umer and Chris.
I am sure they will be really happy to see you kind comments.
Once again, thank you for your positive feedback.
Take care,
Beth Kell
Reply from Northgate Vehicle Hire - Huddersfield
Hi Andy, thank you so much for your 5 star review!
We really appreciate your positive feedback as its great to know that our customer's experience's are always positive when visiting our local branches.
We look forward to working with you long into the future.
Take care,
Imogen
Staff are very friendly and helpfull
Staff are very friendly and helpfull.
there not bad at singing either.
12 September 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Hi Tom, thank you for your 5 star review!
We are so pleased to hear that the team at Huddersfield were able to deliver a positive experience for you. We always strive to provide the best service to our customers so its refreshing to hear that it is!
We look forward to working with you long into the future.
Take care,
Imogen
Omar and Ashley was very helpful and…
Omar and Ashley was very helpful and the whole of Northgate staff have been very kind and i couldn't be a happier customer All the staff should be recommended an extra day off and a next big bonus 🤭😇
12 September 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Hi Dwayne, thank you for your 5 star review!
It is very refreshing to hear that Omar and Ashley delivered the positive experience we know our customers deserve! It sounds like the team definitely deserve some recognition!
We look forward to working with you long into the future.
Kind regards,
Imogen Hardy
great service today from Ashleigh at…
great service today from Ashleigh at the Huddersfield branch
11 September 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
This is wonderful to hear!
I'm so glad you had a positive experience with Ashleigh from the Huddersfield branch and the excellent customer service met with your expectations.
We really appreciate you taking the time to leave us feedback.
Take Care,
Beth Kell
Jack provide a great and friendly…
Jack provide a great and friendly service.
Excellent customer service skills
2 September 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Hi Carol, thank you so much for taking the time to leave us a 5 star review!
We are so pleased to hear that Jack was able to assist you with his excellent customer service. Its always a pleasure to give back our customers the service they deserve!
I can assure you Jack and the team at Huddersfield will be thrilled to hear your review.
Take care,
Imogen
5* for Jack at Huddersfield
This review is for Jack imparticular at the Huddersfield branch who I've dealt with many times.He has helped me as much as possible when it came to finding vans and swapping vans etc.Some of the other staff have also been helpful but Jack stood out the most in terms of professionalism and his calming nature towards customers because this can be an environment where us customers are sometimes stressed due to the nature of a straight swap over etc.Unfortunately Northgate as a whole isn't great due to the lack of communication from people there and the Mish mash way each area is run.I wouldn't have given this review as a company 5* but I gave it 5 because it's jack that deserves the recognition.
Fortunately I won't need to use Northgate again but please make sure the good staff are recognised for their efforts in this stressful environment.
29 August 2024
Unprompted review
Reply from Northgate Vehicle Hire - Huddersfield
Hi Adam, thank you so much for your 5 star review!
It sounds like Jack from our Huddersfield branch is an outstanding asset to the team here at Northgate, it is amazing to hear that he is able to assist yourself and all of our customers to his best ability. We are really pleased that you have taken the time to feedback Jack's brilliant customer service skills as I can assure you this will be fed back to him and recognised internally.
I am sorry to hear that you feel that the service from the company overall was not satisfactory and so please feel free to contact us on customer.services@northgate.co.uk or 03330431095 to discuss this matter further.
Once again, thank you so much for your review and we cant wait to give jack the recognition he deserves!
Take care,
Imogen
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