Went with van for service. Really helpful staff and comfortable waiting area with refreshments. Staff try really hard to resolve any issues practically as well.
Company replied
Location
Switch locationBuilding 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ Leicester, Leicestershire, GB
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See what reviewers are saying
Very efficient, knowledgeable and friendly staff. Northgate provided a great service with the repairs to my vehicle. I would highly recommend.
Company replied
I last minute tuned up with vehicle issues, front desk colleagues were on it getting me sorted, dealing primarily with Olivia who got me booked in and then the guys in the workshop turned me around wi... See more
Company replied
Always great service from this team. My company hires from here, so have been up on various occasions throughout the year, both waiting for a service or repair, or swapping vehicles. They're alwa... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Building 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ, Leicester, Leicestershire, United Kingdom
- 0116 246 0212
4.9
Excellent
121 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Provided a courtesy car hassle free
Provided a courtesy car hassle free. Tire had a puncture, provided services as soon as! Great company
15 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your great review, Clarke!
We’re delighted to hear you were provided with a courtesy car hassle-free and that the team acted quickly when you had a puncture. 🚗🛞
Thank you for your kind feedback and for choosing Northgate. We really appreciate it! 🙌
Take care,
Emma
Great place great people nothing is to…
Great place great people nothing is to much trouble.
16 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hello, thank you for your fantastic review!
We’re delighted to hear you had such a great experience and found the team friendly and always willing to help. 🙌
It’s wonderful to know that nothing is ever too much trouble. We really appreciate your kind words! 💫
Take care,
Emma
Very helpful staff and even made me a…
Very helpful staff and even made me a hot drink as i was soaked from the rain, fully helpful
16 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Sean, thank you for your lovely review!
We’re so pleased to hear the team were helpful and looked after you so well, especially with a much-needed hot drink after getting caught in the rain! ☕🌧️
Thank you for sharing your experience. We really appreciate your kind feedback!
Take care,
Emma
A great service
Very efficient, knowledgeable and friendly staff.
Northgate provided a great service with the repairs to my vehicle.
I would highly recommend.
1 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Lee, thank you for your review!
We're delighted to hear that you found the team efficient, knowledgeable, and friendly. It's great to know that the repairs to your vehicle were completed to a high standard and that you received the service you expected. 🚗🔧
Thank you for your recommendation and for taking the time to share your feedback. 🌟
Take care,
Emma
Very efficient service
Very efficient service, great staff, speedy collection and vehicle was great.
Return, effortless and easy.
Thanks
13 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hello Mr Canham, thank you for your review!
We're delighted to hear that you received such efficient service and found the team helpful throughout. It's great to know the vehicle met your needs and that both collection and return were quick and hassle-free. 🚗
Thank you for taking the time to share your feedback. We really appreciate it! ⭐
Take care,
Emma
Friendly and went out their way to help…
Friendly and went out their way to help get my van on the road same day, cheers guys
8 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi James, thank you for your great review!
We’re delighted to hear the team provided fast, friendly service and went out of their way to get your van back on the road the same day. 🚐💨
Thanks for taking the time to share your feedback. We really appreciate it! 👌
Take care,
Emma
Went with van for service
Went with van for service. Really helpful staff and comfortable waiting area with refreshments. Staff try really hard to resolve any issues practically as well.
8 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hello, thank you for your great review!
We’re really pleased to hear you found our team friendly and helpful, and that you enjoyed the comfortable waiting area and refreshments. ☕
It’s especially great to know the team worked hard to resolve any issues practically and make your service visit a positive one. 🛠️
Thank you for choosing Northgate and for sharing your feedback!
Take care,
Emma
Great service
Great service and friendly staff, nothing is too much trouble.
12 August 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Ray, thank you for your review!
We're delighted to hear that you received great service from our team and found everyone friendly and approachable. 👏
It's wonderful to know that nothing was too much trouble. Providing helpful, customer-focused service is exactly what we strive for, and your kind words mean a lot to us. ✨
Thank you for taking the time to share your feedback and for choosing Northgate. We truly appreciate your support and look forward to welcoming you again soon.
Take care,
Emma
No negatives
Reception staff great, technicians great. Good friendly service & straight talking.
The Tech who worked on my vehicle was a good guy.
Sorted a courtesy vehicle no problem whilst repairs taking place.
23 July 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi, thank you for your fantastic 5-star review!
We're delighted to hear that you received such great service from the team. It's wonderful to know that our reception staff and technicians were friendly, professional, and kept things straightforward throughout your visit.
We're especially pleased that your vehicle was repaired smoothly and that arranging a courtesy vehicle was quick and hassle-free while the work was carried out. 🚐✨
Thank you for taking the time to share your experience. We'll be sure to pass your kind words on to the team. 👏💙
Take care,
Emma
Wonderful service,great people.
11 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Alastair, thank you for your lovely review!
We’re delighted to hear you received wonderful service and had a great experience with our team. We really appreciate your kind words and look forward to helping you again in the future!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Leicester
Hi Chris, thank you for your kind review!
We’re so pleased to hear you found our staff helpful and had a positive experience with the team.
We really appreciate your feedback and hope to see you again soon!
Take care,
Imogen
Visited Leicester today for major…
Visited Leicester today for major service really nice Coffee facilities, Staff really helpful especially Nick on the front desk.
20 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Michael, thank you so much for your lovely review!
We are so pleased to hear that your visit at our Leicester depot was a positive experience and the team were helpful. This is the service we strive to provide!
I can assure you Nick and the team will be thrilled to hear about your feedback.
Take care,
Imogen
The staff are very informative and…
The staff are very informative and coffee facilities great. I was unable to leave so had to wait. Staff friendly and made me feel welcome
17 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Philip, thank you for your kind feedback.
We're really pleased to hear that our team were informative, friendly, and made you feel welcome while you waited, and that you enjoyed the coffee facilities as well.
We’re sorry to hear you were unable to leave during your visit, but we’re glad the team helped make the wait more comfortable. We really appreciate you taking the time to share your experience and hope to see you again in the future.
Take care,
Imogen
Very good customer experience
Very good customer experience, friendly staff and free tea and coffee what could be better.
16 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi James, thank you for your kind words!
We're so pleased to hear you had a very good experience with us and that our team made you feel welcome.
And we couldn’t agree more—tea and coffee always make things better! We really appreciate you taking the time to share your feedback and hope to see you again soon.
Take care,
Imogen
Richard and nick where great
Richard and nick where great. good communication throughout process
2 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Karen, thank you for your lovely feedback!
We're delighted to hear that Richard and Nick provided great service and kept communication clear throughout the process.
We'll be sure to pass on your kind words to them—they’ll really appreciate it.
Thanks again for sharing your experience!
Take care,
Imogen
Excellent customer service all…
Excellent customer service all around,specially by Nick at the front desk
1 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Cristian, thank you for your lovely feedback! 😊
We’re so pleased to hear you received excellent customer service, especially from Nick on the front desk 🙌 Providing a friendly and helpful welcome is really important to us, so it’s great to know he made such a positive impression.
We’ll be sure to pass your kind words on—it will mean a lot!
Thanks again for taking the time to share your experience.
Take care,
Emma
Friendly helpful reception staff always…
Friendly helpful reception staff always willing to help, even when things go wrong they go above and beyond to help.
25 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Sam, thank you for your lovely review!
We’re so pleased to hear that our reception team have been friendly, helpful, and supportive—even when things don’t go quite to plan. Going above and beyond for our customers is exactly what we strive for, so it’s great to know this has come through in your experience.
We really appreciate you taking the time to share your feedback and look forward to welcoming you again soon.
Take care,
Imogen
I always have the best experience…
I always have the best experience coming into this base, would highly recommend coming, both Nick and Olivia are always welcoming and friendly
24 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Asmaa, thank you so much for your wonderful feedback!
We’re delighted to hear that you always have a great experience when visiting the branch. Nick and Olivia will be especially pleased to know their friendly and welcoming service made such a positive impression.
We really appreciate your recommendation and look forward to seeing you again soon!
Take care,
Imogen
Been a few times now both man and women…
Been a few times now both man and women on front desk lovely polite and friendly people always do there best in every situation
20 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Paul, thank you so much for your continued support—it really means a lot to us!
We’re delighted to hear that each of your visits has been a positive one, and that our front desk team have consistently been polite, friendly, and helpful. Your kind words will be greatly appreciated by the whole team.
We look forward to seeing you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Leicester
Hi Tom, thank you for your kind review!
We’re so pleased to hear you found the service really helpful. I’ll be sure to pass your feedback on to Nick—he’ll be glad to know he made a positive impression.
We appreciate your support and hope to assist you again in the future.
Take care,
Imogen
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