Reception staff great, technicians great. Good friendly service & straight talking. The Tech who worked on my vehicle was a good guy. Sorted a courtesy vehicle no problem whilst repairs taking... See more
Company replied
Location
Switch locationBuilding 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ Leicester, Leicestershire, GB
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See what reviewers are saying
I last minute tuned up with vehicle issues, front desk colleagues were on it getting me sorted, dealing primarily with Olivia who got me booked in and then the guys in the workshop turned me around wi... See more
Company replied
Always great service from this team. My company hires from here, so have been up on various occasions throughout the year, both waiting for a service or repair, or swapping vehicles. They're alwa... See more
Company replied
Excellent service from the minute I walked in by the lovely reception lady. Got look at straight away with brilliant communication while I waited in the nice friendly reception with a coffee. Kept me... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Building 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ, Leicester, Leicestershire, United Kingdom
- 0116 246 0212
4.9
Excellent
114 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My current hire van was due for service…
My current hire van was due for service
Dropped off and was ready in 2 days
New tyres the lot really look after their vehicles
Awesome work guys well done
20 November 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Robert, thank you for taking the time to share your experience.
We're really glad to hear that your hire van’s service went smoothly and was turned around quickly. It’s great to know the new tyres and full check-over left you impressed — our team takes real pride in looking after every vehicle.
Awesome customers like you make it all worthwhile! Thanks again for the kind words.
Take care,
Imogen
Great service,easy booking over the…
Great service,easy booking over the phine,update on workshop work and friendly staff. 10 of 10 happy with service.
10 November 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Daniel, thank you so much for your kind words!
We're delighted to hear you found the booking process easy, appreciated the workshop updates, and were looked after by our friendly team. A 10 out of 10 really means a lot to us!
We’re glad you’re so happy with the service and look forward to seeing you again soon.
Take care,
Imogen
Use the Leicheater branch for last 2…
Use the Leicester branch for last 2 year. Ever have an issue . Easy service booking , updates on workshop service and repairs ,friendly staff.
10 November 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Adrian, thank you for your fantastic feedback and for being a loyal customer over the past two years!
We're so pleased to hear you've had such a smooth experience with our Leicester branch — from easy bookings and clear updates to our friendly team.
Your continued support means a lot to us, and we look forward to keeping you on the road for many more years to come!
Take care,
Imogen
Quicker than expected service
Quicker than expected service. Nick and Dan were pleasant, helpful and made sure I was comfortable whilst waiting. Good service and will be sure to use this northgate in future
29 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Kieran, thank you for your wonderful feedback!
We’re delighted to hear that Nick and Dan made you feel comfortable and that your service was completed quicker than expected.
It’s great to know you’ll be choosing Northgate again in the future — we really appreciate your trust and recommendation.
Take care,
Imogen
Fast, problem free service
Fast, problem free service, tea/ coffee machine on site in a nice waiting area.
Nick & Dan were helpful.
29 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Grant, thanks so much for your lovely review!
We’re glad everything went smoothly and that you enjoyed the waiting area (and the tea and coffee!). Nick and Dan will be really pleased to hear your feedback.
Take care,
Imogen
I last minute tuned up with vehicle…
I last minute tuned up with vehicle issues, front desk colleagues were on it getting me sorted, dealing primarily with Olivia who got me booked in and then the guys in the workshop turned me around with new pads all round, two new tyres, a fresh oil service and got me back on the road within a few hours. Mick the workshop manager keeping me updated throughout. Great friendly service throughout.
28 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Greg, thank you so much for sharing your experience!
We’re really pleased we could get you back on the road so quickly. It’s great to hear that Olivia, Mick, and the workshop team took good care of you — we’ll be sure to pass along your kind words to them.
We really appreciate you choosing our Stoke branch, especially at the last minute, and we’re delighted the service met your expectations.
Thanks again for the lovely feedback, and we hope to see you again soon (under less stressful circumstances!).
Take care,
Imogen
Quick Van Repair
Got in as I had a locking issue on my rental van, I got served at reception swiftly and they managed to get the issue resolved quickly as well. Very nice service. Great coffee machine.
28 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Jake, thank you so much for taking the time to leave us a review!
We’re delighted to hear that our team was able to assist you quickly with the locking issue on your rental van, and we’re especially pleased you enjoyed the service at reception. 😊 It’s wonderful to know our coffee machine added a little extra to your visit too!
We’ll make sure to pass your kind words along to everyone involved. If there’s anything else we can help you with — now or in the future — please don’t hesitate to reach out.
We look forward to welcoming you back.
Take care,
Imogen
Another visit for van service another…
Another visit for van service another pleasant experience here WiFi wireless charging and refreshments staff friendly as always
21 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi James, thanks so much for taking the time to share your experience!
We’re delighted to hear your van service visit was another pleasant one. It’s great to know you enjoyed the WiFi, wireless charging, and refreshments — and of course, our friendly team is always here to help.
We look forward to seeing you again soon!
Take care,
Imogen
Absolute legends
Absolute legends, friendly helpfully staff. All-round great service. Special mention to Nick who took me to get some food, as I was stranded without. Can't praise everyone enough.
10 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Trevor, thank you so much for your amazing words!
We’re thrilled to hear that our team, especially Nick, was able to support you when you needed it most. It’s great to know we could help not just with the service but also with a little extra kindness. Your praise means the world to us and motivates everyone here to keep doing their best.
Thanks again for taking the time to share your experience — you’re always welcome here!
Take care,
Imogen
Excellent service from Olivia and Nick
3 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Ismaeel, thanks so much for the shoutout!
Olivia and Nick will be thrilled to hear you had excellent service from them. We’re proud to have such a great team looking after our customers.
Looking forward to helping you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Leicester
Hi Nathan, thank you so much for your kind words!
We’re delighted to hear you found our team polite and helpful. It means a lot to us to know we’re making a positive difference.
We look forward to helping you again soon!
Take care,
Imogen
Friendly staff who made my visit comfortable.
29 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Craig, thank you for your kind feedback!
We’re so happy to hear our staff made your visit comfortable. Providing a friendly and welcoming experience is really important to us.
We hope to see you again soon!
Take care,
Imogen
Overall great service
Overall great service, very quick and efficient, highly recommended and staff very friendly and helpful.
29 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Nathan, thank you so much for your kind words!
We’re delighted to hear you had a quick and efficient experience with friendly and helpful staff. Your recommendation means a lot to us!
If you ever need anything else, don’t hesitate to get in touch. We’re always here to help!
Take care,
Imogen
Happy with the delivery from Dan this…
Happy with the delivery from Dan this morning
27 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words! We’re delighted to hear you were happy with Dan’s delivery this morning. We’ll be sure to pass on your compliments to him!
Take care,
Emma
Excellent
Amazing from beginning to end. Dan (Daniel) was so helpful and friendly explained everything with the hire car definitely recommend brilliant service…
21 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for taking the time to leave your positive feedback, Amina! Providing a 5* service to our customers is what we always strive for, and it's wonderful to hear this has been demonstrated by Dan. I’m sure he will be delighted to see your kind comments.
If there is anything else we can assist you with, please don’t hesitate to get in touch — we’d be happy to help.
Thank you for choosing Northgate!
Take care,
Emma
Great friendly service by Daniel
Great friendly service by Daniel. Good explanation and instructions provided. Thank you!
20 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Kirsty, thank you so much for your kind words!
We're really glad to hear you had a great experience and that Daniel was able to provide clear explanations and helpful instructions. We'll be sure to pass along your feedback to him – it will make his day!
Thanks again for taking the time to leave a review – we really appreciate it!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Leicester
Hi Matt,
Thanks! We think so too—great team, great people.
Always happy to help!
If you need anything please let us know.
Take care,
Imogen
Amazing service very please with the…
Amazing service very please with the service excellent attitude to work very friendly
Daniel was very nice and polite and very welcoming
8 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
thank you for your wonderful feedback, Myles!
We’re thrilled to hear that Daniel made such a great impression with his friendly and polite approach. It’s always our goal to provide a warm and welcoming experience, and it sounds like Daniel delivered just that.
We’ll make sure to pass on your kind words to him!
Take care,
Emma
Reply from Northgate Vehicle Hire - Leicester
Hi James, thank you for your feedback!
It sounds like you had a positive experience at our Leicester branch which is fantastic to hear.
This is exactly the kind of service that Northgate strive to deliver and I am sure the Leicester reception team will be thrilled to see your comments!
Take care,
Emma
Made welcome and a very helpfull…
Made welcome and a very helpfull atmosphere
1 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Darrell, thank you so much for your kind words!
We're thrilled to hear that you felt welcome and found our atmosphere helpful. It means a lot to us to create a positive experience for our customers.
If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Take care,
Imogen
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