I think the product concept is good. It tastes fine, and is easy to stick to. For long term use it is expensive. Good customer service. But without baseline testing of actual nutrient blood levels... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’m very disappointed with the service I received from Nutrigenic. I initially placed an order on their website, but shortly after I was moving to a new address, so I cancelled that order... See more
I was looking to cut down on morning meals, but ever the glutton needed some energy to keep me going until Lunch. I liked the idea of NGX as I couldn't find enough variety from Huel, so enjoyed th... See more
Company replied
Great product, full of healthy ingredients and unique to my DNA. I cannot order any more until NGX give alternative delivery options as I am barely at home. Did receive my last delivery via a neighbou... See more
Company replied
Company details
Information provided by various external sources
The world's first genetically personalised nutrition shake
Contact info
7 Bath Street, BN1 3TB, Brighton, United Kingdom
- support@nutri-genetix.com
- www.nutri-genetix.com
3.4
Average
251 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personalised Nutrition and a company that makes you feel very special!! :)
My report was very insightful, would never have know my nutritional deficiencies and now I have my personalised body fuel. Thank you NGX for everything from the excellent customer service to of course the yummy body fuel :)
Can’t wait to see the results!!
14 April 2023
Unprompted review
Reply from Nutri-Genetix (NGX)
Thanks so much for your awesome review Ranjeet!
At NGX, we do pride ourselves on providing exceptional customer service and are pleased to hear that you had a positive experience with us. We believe that every individual has unique nutritional needs and it is our mission to help people achieve their health and wellness goals through personalised nutrition.
We are also so delighted to hear how much you're loving your personalised BodyFuel and how useful you found your DNA results! We are confident that you will see positive results as you continue to use it. 🙌
Take care,
Becca - Team NGX
Ticks all the boxes
NGX were very efficient and kept you updated during every stage of the process.
Within 2 weeks of taking the bodyfuel I felt a difference in energy levels, found it much easier to wake up in the mornings and didn’t feel drained throughout the day. Would highly recommend this product to anyone. Suitable for your average person that just wants an energy boost throughout the day and for top end athletes! My hair, skin and nails are also in the best condition they’ve ever been in so it’s a win win for me!
16 March 2023
Unprompted review
Reply from Nutri-Genetix (NGX)
Hey Kelly
Thanks so much for your awesome 5* review! We are stoked to hear how much your personalised BodyFuel is helping your health and energy so much!
If there's anything else we can help you with, just reach out to us at contact@nutri-genetix.com.
In the meantime, keep crushing it!
All the best,
Becca
Team NGX
Great and superb customer service
Superb customer service, and great DNA test results. Interesting to improve well-being and performances!
6 February 2023
Reply from Nutri-Genetix (NGX)
Hi Thomas!
Thanks so much for this awesome review. We love to hear how our customers use their DNA results to improve so many different areas of their health and fitness 💪
All the best,
Becca
Team NGX
Great service
Great service. Learned lots about my genetic predisposition, possible deficits and intolerances. Can’t wait to start getting back to being me!
8 March 2023
Unprompted review
Reply from Nutri-Genetix (NGX)
Hello Lynsey,
We are so glad to hear you've learnt so much about yourself from the DNA Nutrition report! Be sure to book your call with one of our nutritionists if you haven't already, to get the very most out of your results 🧬
Becca
Team NGX
Fantastic service
Fantastic service. Fuss free nutrition that arrives on your doorstep!
28 January 2023
A nutrition product that really works
I've been using NGX for over a year and I have experimented with periods of using it / not using it, and testing it against other products in the market (which are not tailored for me). I can honestly say on the days I have my NGX shake in the morning, I am more energised, productive, sharper, and generally just a better version of me.
17 January 2023
Unprompted review
Report received!
I have just received the report and I found it very interesting. It mentions a couple of things that I was unaware of so I will be following the advice. I look forward to receiving the personalised shake, and will organise a 1to1 in the New Year!
25 December 2022
Unprompted review
A very negative experience -the shake itself aside
I was asked to write a review following my report from Nutri-Genetix.
Unfortunately, I was really disappointed by my experience for the following reasons:
- Using the website was a negative experience (each time I selected my flavour from the homepage, it automatically changed to a different flavour in my cart, there was no size guide for the t-shirt and so the one I received was too small, when registering for my test the 'submit' button did not work on smartphone so I had to re-register using a desktop, the 'Live Chat' stated I would get a response within x minutes however it just closed the chat after twenty).
- My starter pack bundle was clearly advertised as "28 meals at just £1 each", however the actual cost of the Body Fuel with 28 meals' worth is £69.98, and I can't quite get my head around this (NB I did get a discount making my actual payment £55.98 so 28 meals at £2 each)
- The Personalised Report is heavily marketed as personalised, however mine stated that I had a high likelihood of gluten intolerance and to avoid cereals in one part. However in two other parts (Vitamin D and B12) I was recommended to eat cereals. In the case of B12 I was told I need a "very highly increased" amount of B12, and cereals was one of only two foods I was recommended to get it. This made the report feel quite standardised rather than personalised.
- The shaker was really poor quality. The cap does not fix down securely and so leaks when used, and the mesh part does not fit in the shaker properly.
21 October 2022
Unprompted review
Reply from Nutri-Genetix (NGX)
Hello Adam,
Thank you for leaving this review, although not quite the 5* experience we’d hope to see you have.
Raising your first point about the website issues, thank you for your feedback. We are aware of some of these problems and have been working to fix these to improve the purchase journey for our customers. We hope to have them resolved as a matter of priority.
On your second point regarding the price of BodyFuel, our £1 per meal offer is based on the price of our Starter Pack (£129.99) which includes the price of our DNA Kit (£99.99). This makes the price of BodyFuel £1 per serving/meal for our introductory offer. Alongside this, there was another offer bringing your Stater Pack down to £103.
Regarding the Personalised Nutrition Report, we are constantly improving our report (both with the latest scientific evidence and updating our gene panel) but we have not yet personalised the food sources based on genetic results. We agree this would be a good step forward, and we will take your feedback on thoroughly.
As for the shaker, I am very sorry about this and I have now ordered a replacement shaker for you. Do let us know if this one is any better!
I hope this response provides clarity to the questions you asked and you found the consultation with Becca insightful and helpful. We are constantly working to improve our product and service offering and appreciate all your feedback.
All the best,
Team NGX
Updated review
Quick response to my trust pilot experience report which helped me find my e-mailed report.
18 November 2022
Reply from Nutri-Genetix (NGX)
Hi Tony, Sorry to hear this. This is a real shame as from the information we can see our side, your report was sent to you on the 31st of October. Your sample landed at our lab on the 18th of October and so this lead time falls within our 14 working day window. We will follow up now with your report directly to ensure you've received. it.
Best,
Team NGX
No customer service (UPDATE: PROBLEM SOLVED)
UPDATE: Sometimes things go wrong, but the most important thing is how a business tries to put things right. NGX has been fantastic since my original review. They contacted me to apologise for the problems I experienced. They dealt with the problem. Everything has run smoothly since then. My report was fascinating and informative. I have just had a really positive call with Rebecca, who seemed incredibly knowledgeable. I am excited to start using BodyFuel!
ORIGINAL REVIEW: Unfortunately I can't speak to anyone regarding my order. I emailed on 11 October but haven't received a reply. I have tried the live chat several times but no one is there. Their telephone number goes to answering machine. I posted my test kit 7 days ago but haven't received confirmation that it has arrived. I received the t-shirt but no shaker. It isn't looking good. I hope I receive the report and products that I've paid for.
21 October 2022
Unprompted review
Reply from Nutri-Genetix (NGX)
Hello Helen,
Thank you for leaving this review - although not quite the 5* experience I would like to see. We strive to provide an excellent service throughout the entire journey of being with NGX and it is clear on this occasion the communication has not been up to standard.
This is an issue that I must take full responsibility for. I oversee every customer onboarding and deal with all queries, questions and issues that comes into NGX. Reviewing your communications and respective issues, they have been caused by a change of number that has led to an inability to access calls and crucial apps to see incoming messages.
I have taken actions to ensure these specific issues are fixed so our community can continue to receive the best customer experience - you included.
With respect to the shaker, we do not send the shaker out on the first order. We send out the DNA Nutrition Test and T-Shirt. Once your report and personalised nutrition is ready, we then send this out with your flavour and shaker to bring NGX on-the-go.
Please do feel free to contact me directly at nathan@nutri-genetix and I will be more than happy to support you further. I can assure you, this will not be something you experience twice.
Warm Regards
Nathan
Team NGX
Fantastic service and product
Fantastic service and product. Highly recommend. Love the science of my shake and tastes delicious.
24 September 2022
Great flavour and fills you up!
15 September 2022
Excellent very in-depth report love…
Excellent very in-depth report love oking forward to getting started
7 September 2022
Unprompted review
The service is great and I feel so well
The service is great and I feel so well
Since using body fuel. This is for my DNA profile and it really work.
23 August 2022
Amazing product for mental and physical Heath and weight loss.
The dna report is really in depth and also shows important Information in simple format. It was easy to follow and to receive a supplement that supports my individual need was brilliant. Really fast delivery. Great taste. More importantly I feel hugely improved physically and mentally. I have more energy, lost lots of weight, less bloated and generally feel me again. Really amazing product.
25 July 2022
Reply from Nutri-Genetix (NGX)
Hello Sacha,
Thank you for such an excellent review, we really appreciate it and definitely puts a smile on our faces. It's even better to hear that you're thriving on NGX!
Please do keep us updated how you're doing. We would love to hear your transformation as you go along the personalised journey.
All the best,
Nathan
Team NGX
Best meal replacement ever!
I love the flavour of the berry NGX and it has helped massively in my fitness and weight loss goals. I have been using the shakes on a daily basis for 2 years now and I’ll be definitely be continuing to do so.
25 July 2022
Reply from Nutri-Genetix (NGX)
Thank you so much Lou Lou, great to hear you're enjoying NGX and it's helping you achieve your fitness and weight loss goals! Please do feel free reach out if you'd like to share more of your story with us.
Have a lovely day,
Nathan
Team NGX
Great, prompt service
My regular subscribed body fuel was delivered bang on time and in pristine condition to use. Smashed it out the park again guys 😊
21 July 2022
Reply from Nutri-Genetix (NGX)
Thank you so much Martin for being a continued NGX advocate, it does not go unnoticed!
Our best wishes from the team.
Nathan
Team NGX
Great idea
The DNA test was relatively simple. I got some interesting insights from it and my body fuel arrived without any problems. Mixed with cocoa and coconut it's really tasty.
14 July 2022
Reply from Nutri-Genetix (NGX)
Hello Tomasz,
Thank you so much for the 5* review. Glad you found your personalised nutrition report an interesting read.
I would also agree, cacao-coconut is a great flavour when mixed with BodyFuel, certainly very chocolatey!
Do keep us updated with your journey, we would love to hear.
Nathan
Team NGX
Useful insights, great tasting shake, will see the results
DNA insights are useful and are aligned with what I expected in terms of tolerance for different types of nutrients. The flavour is really good and we'll see about the results in few months!
12 July 2022
Unprompted review
Reply from Nutri-Genetix (NGX)
Hello Happy Customer - you know who you are! Thank you so much for the big 5*, the team and I really appreciate it. We are glad to know you're continuing to enjoy your NGX.
If you need further support, don't hesitate to reach out to me on Nathan@nutri-genetix.com
All the best,
Nathan
Team NGX
NGX helped me train for a 100 mile…
NGX helped me train for a 100 mile ultramarathon with great success. Now in my mid forties, my body has not been in such good condition since my early 20's. My running abilities keep improving fueled by NGX.
4 July 2022
Reply from Nutri-Genetix (NGX)
Hey Stephen,
Thanks for this epic review. Not everybody can run a 100 mile ultramarathon so you're certainly a machine! Keep crushing it and keep fuelling with NGX.
Nathan
Team NGX
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.