Nutri-Genetix (NGX) Reviews 

251
TrustScore 3.5 out of 5

3.4

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Rated 3 out of 5 stars

I think the product concept is good. It tastes fine, and is easy to stick to. For long term use it is expensive. Good customer service. But without baseline testing of actual nutrient blood levels... See more

Company replied

Rated 1 out of 5 stars

I’m very disappointed with the service I received from Nutrigenic. I initially placed an order on their website, but shortly after I was moving to a new address, so I cancelled that order... See more

Rated 4 out of 5 stars

I was looking to cut down on morning meals, but ever the glutton needed some energy to keep me going until Lunch. I liked the idea of NGX as I couldn't find enough variety from Huel, so enjoyed th... See more

Company replied

Rated 4 out of 5 stars

Great product, full of healthy ingredients and unique to my DNA. I cannot order any more until NGX give alternative delivery options as I am barely at home. Did receive my last delivery via a neighbou... See more

Company replied

Company details

  1. Fitness and nutrition
  2. Nutritionist

Information provided by various external sources

The world's first genetically personalised nutrition shake


Contact info

3.4

Average

TrustScore 3.5 out of 5

251 reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(251)

9 reviews in the last 12 months

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Rated 4 out of 5 stars

I was super excited to receive my…

I was super excited to receive my report but I did find it hard to understand. I could see things I already knew like the fact that lactose didn’t agree with me. A lot of the report went over my head other than to say my DNA confirmed none of my vitamins were enough and taking NGX would be the answer! I’m looking forward to receiving the shake formula to see if it makes any difference to me. Am skeptical at present but hope I’m wrong.

13 September 2023
Unprompted review
Rated 5 out of 5 stars

I have been taking NGX shake for nearly 2 weeks

I was surprised to realise I was gluten intolerant. I have had terrible reflux problems for a number of years and no doctor has ever told me to avoid gluten. After reading the report and avoiding gluten for nearly 2 weeks my reflux and the coughing that goes with it has disappeared. I am enjoying the shakes and count my blessings that NGX have helped me identify my long term problem.

12 August 2023
Unprompted review
Rated 5 out of 5 stars

Well written advisory report, great meal shake

Well written advisory report, which I did not read well enough the first time ... My bad. Since I am better following the suggestions of the report, I feel a lot better. I almost daily take a shake, enriched with fruit and oats, with my favourite chocolate flavour, for breakfast, to have a quick start of the day.

5 June 2023
Rated 5 out of 5 stars

I have been using Personalised NGX for…

I have been using Personalised NGX for nearly just over a year now. And the results for me have been excellent. Since using it I have lost nearly 3 stone and now its has also got me to change my eating habits as well as regular gym visits. The company has been prompt with sending out the products in time. Very professional. But you have to stick to it for the results but it can be costly when having over time as they very really do special offers

4 April 2023
Rated 5 out of 5 stars

Lost 7kgs in two months

Lost 7kgs in two months, body fat percentage decreased by 6 percentage points. I plan to continue using it as with it you dont need to take supplements. It works best with intermittent fasting IMHO.

13 April 2023
Rated 5 out of 5 stars

Cannot recommend it enough

Cannot recommend NGX enough! The DNA test provides such valuable information and I love that the bodyfuel shake is personalised to my DNA. I’ve been telling everyone about it!

1 June 2023
Unprompted review
Rated 4 out of 5 stars

Very interesting look into health

I really found the report and meeting interesting and made the relevant changes that were recommended. I referred a number of friends who also did the Nutrition Report but the referral fee discount/vouchers were never applied to my account and no response to emails.

25 March 2023
Rated 4 out of 5 stars

No delivery options.

Great product, full of healthy ingredients and unique to my DNA. I cannot order any more until NGX give alternative delivery options as I am barely at home. Did receive my last delivery via a neighbour. NGX should organise a collection service like eBay. Such a shame

15 March 2023
Nutri-Genetix (NGX) logo

Reply from Nutri-Genetix (NGX)

Hi Sujad,

Thanks for your great feedback and also on your recommendation.

We will reach out to you directly as we already offer this service through our delivery partner DHL, when you select premium delivery, you can then choose the location you'd like to amend delivery address to.

Thanks again for being part of the future of nutrition.

Team NGX

Rated 1 out of 5 stars

Diappointing level of service

It clearly says on their website that you will be answered immediately if you use the chat function. I am disappointed to say that waiting 30mins to communicate with someone and still getting nowhere is not my idea of immediately. If this is what happens when you have an initial query, then I worry what standard of service I will get should I decide to purchase the test and shakes.

10 May 2023
Unprompted review
Nutri-Genetix (NGX) logo

Reply from Nutri-Genetix (NGX)

Hi Avril - thanks for your feedback and I'm sorry to hear you've not been impressed thus far!

Having looked into this and spoken to you personally on both our chat and email, it's disappointing to hear you weren't happy with our service.

Our chat function enables FAQs to be answered automatically and our team does try to man this as much as possible if this service doesn't suit, however we cannot guarantee we will be online all the time.

I do hope we are able to win you back with our award winning personalised nutrition.

We will take on board your feedback and are looking at solutions to provide instantaneous responses.

Many thanks,

Team NGX

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service - great product easy to use no stickiness or sickly artificial sweeteners. plant based easily digested. Awesome taste too

2 March 2023
Nutri-Genetix (NGX) logo

Reply from Nutri-Genetix (NGX)

Thanks so much Don! Really means a lot to all of the team here at NGX to hear this!

Rated 5 out of 5 stars

I enjoy this product

I enjoy this product. High quality.

18 February 2023
Nutri-Genetix (NGX) logo

Reply from Nutri-Genetix (NGX)

Thanks Peter! Great to hear you are enjoying the benefits of personalised nutrition.

Rated 5 out of 5 stars

Really good

I feel really good after the shakes. Don’t seem to be too sugary or make me crave more eating like the other shakes. Easy on the stomach as well so can’t fault them.

25 February 2023
Nutri-Genetix (NGX) logo

Reply from Nutri-Genetix (NGX)

Thanks JK - really amazing to hear this and great that you're feeling the benefits of personalised nutrition!

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