O2 instore agent very helpful
Company replied
Location
Switch locationU70, Paradise Complex, 17 S John St, L1 8BU Liverpool, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff great Chat bot Crap
Company replied
We had a complicated situation with mobile contract and handsets. Matt and Finn were great, they knew their stuff, gave sensible solutions and had the patience of saints getting it all sorted for us.... See more
Company replied
she’s very comfy to help me smile faces explain step-by-step and I so happy I recommend her to everyone if anyone be like her live easy Abbie
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
U70, Paradise Complex, 17 S John St, L1 8BU, Liverpool, England, United Kingdom
- 0151 707 9996
4.9
Excellent
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
she’s very comfy to help me smile faces…
she’s very comfy to help me smile faces explain step-by-step and I so happy I recommend her to everyone if anyone be like her live easy Abbie
8 September 2026
Unprompted review
Special mention to Becky
Special mention to Becky, my phone was full of bugs and she sorted it in minutes.
3 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff were excellent
The staff were excellent, especially Michelle and Matt, and made it so easy for me as a disabled individual.
4 September 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Benno,
Thank you for taking the time to leave a review.
We're delighted to hear that you received excellent service from the team, especially Michelle and Matt. It's wonderful to know that they made the experience easy and accessible for you, and provided the support you needed.
Providing friendly, patient, and customer-focused service is what we strive for, so it's fantastic to hear that Michelle and Matt made such a positive difference to your visit.
We'll be sure to pass your kind feedback on to Michelle and Matt, who will be delighted to hear that their assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4czpcsh
📘 Facebook: https://bit.ly/46IrWjD
Thank you for choosing O2.
Abbie helped me with everything i asked
Abbie helped me with everything i asked
4 September 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Alan,
Thank you for taking the time to leave a review.
We're delighted to hear that Abbie helped you with everything you asked for. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to pass your kind feedback on to Abbie, who will be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4zYLlKx
📘 Facebook: https://bit.ly/466M2UH
Thank you for choosing O2.
Great customer service
We had a complicated situation with mobile contract and handsets. Matt and Finn were great, they knew their stuff, gave sensible solutions and had the patience of saints getting it all sorted for us. What was a really problematic situation was a lot easier than it was going to be. Thankyou
28 August 2026
Unprompted review
Reply from O2 - Liverpool One
Hello Natasha,
Thank you for taking the time to leave us a review. We're delighted to hear that Matt and Finn were able to help with your complex mobile and handset requirements.
It's great to know their knowledge, patience, and practical approach helped make a challenging situation much easier to navigate. We'll be sure to share your kind words with them, as recognition like this means a lot.
Excellent employee
I needed some help setting up my Samsung phone and my providers were O2. Matt from the Liverpool 1 shop was extremly helpful. He solved all my issues with my new phone. He was very polite, professional and very competent. I also decided to purchase an Internet package for my home. He was again very helpful with this. He is a great asset to your company.
30 August 2026
Unprompted review
Reply from O2 - Liverpool One
Hello Leo,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Matt at our Liverpool ONE store was able to help you get your new Samsung phone set up and resolve any issues you were experiencing.
It's great to know that his professionalism, knowledge, and friendly support also helped you find the right home internet package. We'll be sure to pass your kind feedback on to Matt, who will be pleased to know the positive impact he made.
Matt and Fin were both super helpful…
Matt and Fin were both super helpful and friendly.
27 August 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Kirsty, thank you for taking the time to leave us a review. We're delighted to hear that you had a great experience with Matt and Fin, and that they were able to assist you. If you require any assistance in the future, please feel free to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/3T41u0J
Facebook: https://bit.ly/3Up4KnN
Instagram: https://bit.ly/46okwSy
⭐️⭐️⭐️⭐️⭐️ Excellent customer service from…
⭐️⭐️⭐️⭐️⭐️ Excellent customer service from Alejo at O2!
I had a really positive experience at O2, thanks to Alejo. He was incredibly friendly, patient and helpful, and went out of his way to make sure everything was sorted for me.
It’s so refreshing to receive genuinely excellent customer service. Alejo was professional, approachable and made the whole experience easy and pleasant.
A big thank you to Alejo for his kindness and fantastic customer service. He is a real credit to O2 and deserves to be recognised! 👏
25 August 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review, Tima. We're delighted to hear about your experience with Alejo, and that he was able to share his knowledge and customer service skills to assist you. If you do require any further assistance, please reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/3UCGy1e
Facebook: https://bit.ly/45N7HRF
Instagram: https://bit.ly/4qBnMDi
Had a really good experience with Alejo…
Had a really good experience with Alejo member of staff, he was very helpful, sorted my query out and was very patient,
Would highly recommend him as one of the most helpful member of staff I’ve ever experienced . Well done
25 August 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review, Paula. We're pleased to hear that you had an excellent experience with Alejo, and that he was able to use his knowledge to assist you with your query. If you require any future support, please reach out to us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4xhPx6r
Facebook: https://bit.ly/4qAfBqW
Instagram: https://bit.ly/3SAD2Uz
1st class employee
1st class employee
He went over and above to help me sort a few problems out with my phone well done
23 August 2026
Unprompted review
Reply from O2 - Liverpool One
Hello Colin,
Thank you so much for your fantastic review!
We're absolutely delighted to hear about the excellent service you received. It's wonderful to know that our colleague went above and beyond to help resolve the issues you were experiencing with your phone.
Providing great support and taking the time to help our customers is what we strive for, so it's fantastic to hear that this made such a positive difference to your experience. We'll be sure to pass on your kind words and recognition.
Thank you again for taking the time to share your feedback. Reviews like yours really make our day!
Excellent service from Alejo
Excellent service from Alejo, took his time to explain setting up my new IPhone from transferring my sim from my Android phone to my iPhone.
Nothing was too much trouble, cannot thank him enough for his patience and support.
23 August 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Paul, thank you for taking the time to leave such a fantastic review and 5-star rating. We're delighted to hear that Alejo was able to make setting up your new iPhone a smooth and stress-free experience. Transferring data between devices can sometimes be challenging, so it's wonderful to know that Alejo's patience, support, and clear explanations made such a positive difference.
We'll be sure to pass your kind words on to Alejo. Thank you again for your feedback, and we hope you enjoy your new iPhone! 📱⭐
Alejc was very helpful and sorted out…
Alejc was very helpful and sorted out our issue straight away!
21 August 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Kelly,
Thank you for taking the time to leave such a wonderful review for Alejc. We're delighted to hear that he was able to assist you and resolve your issue.
It's great to know that you had a positive experience, and we'll be sure to pass your kind feedback on to Alejc. We remain committed to providing this high level of service whenever you need us.
If there's anything else we can help you with in the future, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4gMqZfW
Facebook: https://bit.ly/4gd2Hvv
Abbie has great customer service and…
Abbie has great customer service and helped me resolve my billing issue
20 August 2026
Unprompted review
Reply from O2 - Liverpool One
Hello Abbie,
Thank you for taking the time to leave us a review. We're delighted to hear that Abbie provided great customer service and was able to help resolve your billing issue quickly and efficiently.
I'll be sure to pass your kind feedback on to Abbie, who will be pleased to know she made a positive difference to your experience.
Thanks again for your review and for choosing us.
Staff great Chat bot Crap
17 August 2026
Unprompted review
Reply from O2 - Liverpool One
Thanks for taking the time to leave us a review, really pleased our advisors have been able to help. Thank you for your feedback regarding chat bots, we're keen to know more so we can help put things right.
Please get in touch using one of the following contact methods to discuss this:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3UDLSRW
Facebook: https://bit.ly/4qmQh7L
More than one review:
Absolutely fantastic Alejo sorted my…
Absolutely fantastic Alejo sorted my phone perfectly so happy and he was such a lovely person
16 August 2026
Unprompted review
Reply from O2 - Liverpool One
Thanks for the 5* review Eileen. We're thrilled to hear that Alejo was able to get everything sorted with your phone and that you had such a positive experience.
It's especially lovely to hear how highly you speak of Alejo personally as well as the service he provided. We'll make sure your kind words are shared with him, as we know he'll be delighted to receive this recognition.
Great service on my visit to store.
Great service on my visit to store.
I had an issue with my new ultra 2 watch and Alejo got it sorted and demonstrated how it worked, this has gave me great peace of kind.
16 August 2026
Unprompted review
Reply from O2 - Liverpool One
Thanks for the lovely comments Simon. We're delighted to hear that Alejo was able to get the issue with your new Ultra 2 watch sorted and take the time to show you how everything works. It's great to know he was able to give you peace of mind and make your store visit such a positive experience.
We'll make sure your comments are shared with Alejo and the store team, as we know they'll really appreciate the recognition. Thank you again for sharing your experience and for choosing O2. 😊
Matt was really helpful and patient
Matt was really helpful and patient. He understood my needs and was able to explain everything in a way I could understand. I was so pleased with his customer service it was a pleasure to meet him. Please thank him.
14 August 2026
Unprompted review
Reply from O2 - Liverpool One
Hey Jean, we're delighted to hear that Matt provided such helpful and patient service. Taking the time to understand your needs and explain everything clearly is exactly the kind of customer experience we strive to deliver, so it's fantastic to know he made such a positive impression.
Thank you for taking the time to share your feedback and for recognising Matt's excellent customer service.
Matt was amazing
8 August 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Angela, thank you for taking the time to leave us a review. We're so glad to hear you had a great experience with Matt. If you require any assistance in the future, please feel free to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4bCWt5x
Facebook: https://bit.ly/4bFnJ3d
Instagram: https://bit.ly/4wKoZdT
Respectfully dealt with by both staff…
Respectfully dealt with by both staff patience with the system and problem fully resolved
6 August 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Lynne and thank you for your review. We're happy to hear that our team was able to fully resolve your issue and that you were happy with the support you received. We really appreciate you taking the time to recognise the team's efforts and share your experience with us.
Alejo was very polite and informative
Alejo was very polite and informative, job well done thank you
3 August 2026
Unprompted review
Reply from O2 - Liverpool One
Hi James,
Thank you for taking the time to leave a review.
We're delighted to hear that Alejo was polite, informative, and able to provide the support you needed. Providing friendly, knowledgeable, and professional service is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to pass your kind feedback on to Alejo, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4g8iADk
📘 Facebook: https://bit.ly/3TBB8TM
Thank you for choosing O2.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.