O2 instore agent very helpful
Company replied
Location
Switch locationU70, Paradise Complex, 17 S John St, L1 8BU Liverpool, England, GB
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See what reviewers are saying
We had a complicated situation with mobile contract and handsets. Matt and Finn were great, they knew their stuff, gave sensible solutions and had the patience of saints getting it all sorted for us.... See more
Company replied
I needed some help setting up my Samsung phone and my providers were O2. Matt from the Liverpool 1 shop was extremly helpful. He solved all my issues with my new phone. He was very polite, professiona... See more
Company replied
Staff great Chat bot Crap
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
U70, Paradise Complex, 17 S John St, L1 8BU, Liverpool, England, United Kingdom
- 0151 707 9996
4.9
Excellent
93 reviews
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My complaint was dealt with so quickly…
My complaint was dealt with so quickly after going round in circles with customer service online when I attended the shop the issue was dealt with quickly
18 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hello Stephanie,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xBS1Nt
Facebook: https://bit.ly/4xyGIpz
It was amazing
It was amazing. The lovely staff was very efficient and helpful.
16 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hello there,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uDd3Zu
Facebook: https://bit.ly/4uAofpL
Abbie has Excellent service
Abbie has Excellent service, never felt I was being talked down to. Abbie was very respectful and personable, i would encourage anyone who needs help with their phone to visit o2. I have came to Abbie for 4 years and she is just brilliant.
16 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hello there,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4epjTf8
Facebook: https://bit.ly/4uEUS5K
Alejo at Liverpool1 store was an…
Alejo at Liverpool1 store was an amazing help. Treated me with respect (although I'm hopeless at this stuff). I would still be lost sorting my new phine. THANK YOU!
15 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hello Ang,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vN6Efi
Facebook: https://bit.ly/43Djj8M
Amazing really helpful and professional
Amazing really helpful and professional
15 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hello Hayley,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aQk0PL
Facebook: https://bit.ly/43D70sT
Alejo was excellent
Alejo was excellent, smart and efficient, he provided excellent suggestions and solutions to my issues !!!
15 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hello Rukiyat,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eHO5n4
Facebook: https://bit.ly/3QfJ4c5
Alejo was fantastic
Alejo was fantastic, knowledgeable and assisted with everything in a timely and professional manner. He was extremely polite and very patient with our enquiries which were a bit complex .
15 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hello Funmilola,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QgRdwX
Facebook: https://bit.ly/4vbKVh8
Customer service with Alejo was very…
Customer service with Alejo was very professional
14 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hello Alison,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xu4tyN
Facebook: https://bit.ly/4xrXYwq
Alejo was so patient with me and he…
Alejo was so patient with me and he knew just what yo do. 10 out of 10 ✅✅
13 June 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ebRdaz
Facebook: https://bit.ly/4eqNgOk
Friendly and professional customer…
Friendly and professional customer service. ALEJO Solved my problem quickly
13 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hello Amy,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3S9RGSb
Facebook: https://bit.ly/4xtM9WJ
It was quick and easy.
It was quick and easy.
Matt was absolutely brilliant and funny. And so was the other 2 ladies. I definitely walked out smiling. Thanks.
11 June 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SrN8GI
Facebook: https://bit.ly/4urU4Bc
Excellent service by alejo solved a…
Excellent service by Alejo in the Liverpool one store solved a problem that no one else could sort really appreciate he's help.. he was patient and went above and beyond to resolve my issue... hope management at the store appreat what a though and professional employee they have in Alejo in customer service (hope I've spelt his name correctly) thanks again
8 June 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xgUSeO
Facebook: https://bit.ly/4xb3T93
Great service
Abbie Alejo and Matt worked tirelessly to solve my billing issue, I’ve struggled with phoning customer service in the past. Will definitely be coming back in in future.
5 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Ruby,
Thank you for taking the time to leave a review.
We're delighted to hear that Abbie, Alejo, and Matt worked tirelessly to help resolve your billing issue. We understand how frustrating billing concerns can be, especially when you've previously found it difficult to get the support you needed over the phone.
It's fantastic to know that the team took the time to assist you and were able to provide the help and reassurance you were looking for. Providing friendly, knowledgeable, and customer-focused support is what we strive for, so it's wonderful to hear that their efforts have given you the confidence to return to the store in the future.
We'll be sure to pass your kind feedback on to Abbie, Alejo, and Matt, who will be delighted to know that their assistance made such a positive difference to your experience.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pKLEnF
📘 Facebook: https://bit.ly/4fiUXYx
Thank you for choosing O2.
Matt was amazing very helpful and…
Matt was amazing very helpful and sorted out problem straight away
3 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Danielle, thank you for taking the time to leave us a review! We're so glad to hear about your experience. If you need any help in the future, please don't hesitate to contact us using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/49BtDRU
Facebook: Send us a private message or mention us at: https://bit.ly/49G6eyS
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