O2 instore agent very helpful
Company replied
Location
Switch locationU70, Paradise Complex, 17 S John St, L1 8BU Liverpool, England, GB
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See what reviewers are saying
We had a complicated situation with mobile contract and handsets. Matt and Finn were great, they knew their stuff, gave sensible solutions and had the patience of saints getting it all sorted for us.... See more
Company replied
I needed some help setting up my Samsung phone and my providers were O2. Matt from the Liverpool 1 shop was extremly helpful. He solved all my issues with my new phone. He was very polite, professiona... See more
Company replied
Staff great Chat bot Crap
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
U70, Paradise Complex, 17 S John St, L1 8BU, Liverpool, England, United Kingdom
- 0151 707 9996
4.9
Excellent
95 reviews
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Really helpful staff
Abbie was incredibly helpful, solved all my questions that I had. Really friendly service also.
27 June 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4y6JEKq
Facebook: https://bit.ly/44MN3QN
Abbie was very helpful and…
Abbie was very helpful and understanding, a great help.
27 June 2026
Unprompted review
Reply from O2 - Liverpool One
Thanks for the review Denise, it is great to hear!
Abbie was excellent
27 June 2026
Unprompted review
Reply from O2 - Liverpool One
Thanks for the review, it's great to hear!
Reply from O2 - Liverpool One
Hi James,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience with Abbey. It's wonderful to receive such positive feedback, and we'll be sure to pass your comments on to her. Recognition like this means a lot to our teams and helps us continue delivering great service to our customers.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fmTsXV
📘 Facebook: https://bit.ly/44DhZDm
Great service
Matt in the Liverpool one shop was quick, efficient, and friendly. It was a bonus I was offered a cold bottle of water during a heatwave.
26 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Jessica, than k you for taking the time to leave us a review.
We're pleased to hear that Matt at our Liverpool One store provided quick, efficient, and friendly service. It's great to know that his thoughtful gesture of offering a cold bottle of water during the heatwave made your visit even better.
We'll be sure to pass on your kind feedback to Matt.
If you do need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bPOZvO
Facebook: https://bit.ly/4fbeUQT
Excellent service from both the members…
Excellent service from both the members who’ve helped me today.
26 June 2026
Unprompted review
Reply from O2 - Liverpool One
Thanks for the review Jennifer, it's great to hear about the experience you have had
Abbie was so patient with me and did…
Abbie was so patient with me and did everything she was meant to do. Matt was also extremely helpful and provided me with great knowledge.
25 June 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xWBGDn
Facebook: https://bit.ly/4xVSnik
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eRC51d
Facebook: https://bit.ly/4gO0PtM
My visit to O2 Liverpool 1
I visited O2 Liverpool 1 with a problem about a refund due to me. The customer service ALEJO provided was excellent. He spent time trying different ways to ensure that I would receive my refund that had apparently been sent to my previous address as O2 had not updated my details. What a pleasant & helpful member of staff nothing was too much trouble - a 5 star service, a big improvement on my previous experiences with O2 staff!
24 June 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review, Pat. We're so glad to hear that you had a positive experience with one of our advisors. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/3SP3qcY
Facebook: Send us a private message or mention us at: https://bit.ly/4gcWHmY
Friendly
Friendly, approachable and helpful guy. He resolved my issue amd answered any amd all questions I had.
24 June 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review, Carl. We're glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please don't hesitate to reach out by using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4f9u6Of
Facebook: Send us a private message or mention us at: https://bit.ly/4v0GDby
Abbie is very excellent and gorgeous…
Abbie is very excellent and gorgeous customer service
23 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Sean,
Thank you for taking the time to leave a review.
We're delighted to hear that Abbie provided you with excellent customer service. It's always great to receive positive feedback about our team, and we'll be sure to pass your kind words on to her.
We're pleased that Abbie was able to make such a positive impression and deliver the level of service we strive to provide for all our customers.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RrCWht
📘 Facebook: https://bit.ly/4ywGTSI
Abbie was very helpful and resolved my…
Abbie was very helpful and resolved my issues thanks
23 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Susan,
Thank you for taking the time to leave a review.
We're delighted to hear that Abbie was able to help and resolve your issues. Providing friendly and effective support is what we strive for, so it's wonderful to know that your experience was a positive one.
We'll be sure to pass your kind feedback on to Abbie, who will be pleased to hear that her assistance made a difference.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4bUxqL9
📘 Facebook: https://bit.ly/4wMRpDC
Hi yes Alejo was very helpful at the 02…
Hi yes Alejo was very helpful at the 02 store today
23 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Mark,
Thank you for taking the time to leave a review.
We're delighted to hear that Alejo was able to help you during your visit to the O2 store today. Providing friendly and helpful service is what we strive for, so it's wonderful to know that you had a positive experience.
We'll be sure to pass your kind feedback on to Alejo, who will be pleased to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4w7WVRf
📘 Facebook: https://bit.ly/4vKO72R
Very helpful professional,thanks to…
Very helpful professional,thanks to Korben and Abbey
22 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Stephen,
Thank you for taking the time to leave a review.
We're delighted to hear that you received such helpful and professional service from Korben and Abbey. Providing friendly, knowledgeable support is what we strive for, so it's wonderful to know that they were able to make your experience a positive one.
We'll be sure to pass your kind feedback on to Korben and Abbey, who will be pleased to hear that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RhUeO3
📘 Facebook: https://bit.ly/4wPANLk
Abbie was brilliant today helping with…
Abbie was brilliant today helping with my case which wasn’t straightfoward
22 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Barbara, thank you for your review.
We're so pleased to hear that Abbie was able to help with your case and make a challenging situation easier to navigate.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4px9Euo
Facebook: https://bit.ly/4wbYihL
Abbie helped me get my money back
Abbie helped me get my money back, great staff here compared to Wrexham n Chester
22 June 2026
Unprompted review
Reply from O2 - Liverpool One
Thanks for your lovely comments about Abbie - this is great to hear 💙
Abbey is very helpful and I always…
Abbey is very helpful and I always asked for her to help sort out problems on my phone. She is very and helpful.
God bless you
20 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Abigail,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Abbey has been so helpful whenever you've needed support with your phone. It's wonderful to know that you trust her to help sort out any issues and that she consistently provides the friendly and helpful service you've come to rely on.
Providing knowledgeable, patient, and reliable support is what we strive for, so it's especially rewarding to hear how much Abbey's assistance means to you. We'll be sure to pass your kind feedback on to her, and we're sure she'll be touched by your thoughtful words.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vKVOWN
📘 Facebook: https://bit.ly/4vCwwKk
great stafffff
Abbie was amazing at the Liverpool one store and helped with exactly what I needed to sort my O2 account. Thank you guys!
19 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hi there Phil. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Abbie. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3Smh0V3
Facebook: https://bit.ly/4vrOzUr
Abbie and Matt
Abbie and Matt
Brillent guys who helped me get on line today
19 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Kenneth,
Thank you for taking the time to leave a review.
We're delighted to hear that Abbie and Matt were able to help get you online today. It's wonderful to know that they provided the support you needed and made the process straightforward for you.
Providing friendly, helpful, and efficient service is what we strive for, so we're pleased that Abbie and Matt made such a positive impression. We'll be sure to pass your kind feedback on to them, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fgjnAo
📘 Facebook: https://bit.ly/4foc6hZ
Excellent service from Abbie.
19 June 2026
Unprompted review
Reply from O2 - Liverpool One
Hi there. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Abbie. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4w25EUC
Facebook: https://bit.ly/44mKftt
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