Trainers look great, although delivery was slow. However when the package arrive the actual box the trainers have come in is a mess, something you would not expect from adidas nor office. Clearly show... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Easy ordering procedures and returns. The green Birkenstock shoes were just ghastly. Plastic, ugly, manly and clumsy for over £50. !! NO WAY. The photos and descriptions didn't accurately represent... See more
The order, delivery and collecting from my nearest Office all went very smoothly, the service from the very busy but sympathetic manager helped my disappointment. The Keen sandals were perfect exac... See more
I have always had a positive experience when ordering from Office online, which is why I was disappointed with my most recent purchase. I ordered a pair of Nike Air Rift shoes; however, they d... See more
Company details
- #195 of 217 best companies in Shoe shop
Information provided by various external sources
OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.
Contact info
OFFICE Customer Service, 1-8 Moorfield Industrial Est, KA2 0BA, Kilmarnock, United Kingdom
- help@office.co.uk
- www.office.co.uk
3.5
Average
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
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Just a good company to order of.
18 July 2026
Great Trainers
Great website Goods arrived promptly
Lovely Adidas Trainers Gorgeous colour
23 July 2026
Fast delivery.Great service
23 July 2026
Very swift delivery from Office
Very swift delivery from Office
Can't fault it. Great value at the sale price.
However, the sandals are a bit narrow but that's directed at the the brand Steve Madden and not the seller.
17 July 2026
Was quick delivery on time
22 July 2026
Delivered when promised
Delivered when promised, super quick. Trainers arrived in perfect condition.
22 July 2026
You sent the wrong colour and then…
You sent the wrong colour and then charged me to return them when it was your fault
18 July 2026
Reply from OFFICE
Hi Gwendoline
Thank you for taking the time to leave a review.
We're sorry to hear about this. We take these matters seriously and want to make sure this is resolved fairly.
Please look out for an email from us so we can look into this further.
Thanks
OFFICE Customer Service
Great productwomens sandal
Great product, good price and fast delivery. Will definitely use this company again. Great seller.
22 July 2026
Spent £250 and boxes were destroyed
Spent £250 and boxes were destroyed, should always double box orders
18 July 2026
Reply from OFFICE
Hi Mohamed
Thank you for taking the time to leave a review.
We're truly sorry to hear your order didn't reach you in the condition you expected — this is not the experience we want for our customers.
We'll make sure your feedback is passed along so that it can be reviewed.
Thanks
OFFICE Customer Service
New purchase
Easy to follow website. Kept up to date when purchase ready for collection. Pleasant staff member attended and patient with me as wanted to try before left the store. Let guy know I was happy with the size before leaving. Really happy chap. Makes a difference feeling that not a problem… I’ll be back!
18 July 2026
Click and collect. Lovely shop
Have ordered before from Office in Worcester and everytime (3rd time) hasn't took long. Staff are great and I love the fact you can pick your order up in your chosen store instead of having to worry about having a parcel delivered to your house when you're not in.
Thanks again
24 May 2026
Was able to order what I wanted without…
Was able to order what I wanted without complication. Delivery was earlier than advised - within 2 days - which was a bonus. The product is exactly of the high quality I had anticipated. I love these Birkenstocks.
22 July 2026
Click and collect
Click and collect, picked up my item, when I got home opened my parcel only to find these wasn't what I ordered, my item was £45 send me a slippers which is £35, now I've got to return the shoes, im going to bed very disappointed if they no longer have my size in stock
17 July 2026
Reply from OFFICE
Hi
Thank you for your feedback.
We're sorry your experience fell below the standard we aim to provide.
We will make sure your feedback is passed along about this but if you need any help from us regarding the replacement of these, please get in touch with us via live chat or email.
Thanks
OFFICE Customer Service
Exceptionally Happy with the shoes
17 July 2026
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