Trainers look great, although delivery was slow. However when the package arrive the actual box the trainers have come in is a mess, something you would not expect from adidas nor office. Clearly show... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy ordering procedures and returns. The green Birkenstock shoes were just ghastly. Plastic, ugly, manly and clumsy for over £50. !! NO WAY. The photos and descriptions didn't accurately represent... See more
The order, delivery and collecting from my nearest Office all went very smoothly, the service from the very busy but sympathetic manager helped my disappointment. The Keen sandals were perfect exac... See more
I have always had a positive experience when ordering from Office online, which is why I was disappointed with my most recent purchase. I ordered a pair of Nike Air Rift shoes; however, they d... See more
Company details
- #196 of 218 best companies in Shoe shop
Information provided by various external sources
OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.
Contact info
OFFICE Customer Service, 1-8 Moorfield Industrial Est, KA2 0BA, Kilmarnock, United Kingdom
- help@office.co.uk
- www.office.co.uk
3.5
Average
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptionally Happy with the shoes
17 July 2026
Very happy, would recommend.
Easy to find the specific shoe I was looking for. The price was good. And the delivery was quick. I would definitely purchase from office again.
17 July 2026
I was sent only one shoe and case still…
I was sent only one shoe and case still hasn’t been sorted!
17 July 2026
Reply from OFFICE
Hi
Thank you for your review.
We're truly sorry to hear your full order hasn't arrived yet — this is not the experience we want for our customers.
We can see that this is currently being looked into by our Customer Service team and they'll be back in touch with you within the next 24 hours.
Thanks
OFFICE
I did not receive my order
22 July 2026
Reply from OFFICE
Hi Charlotte
Thank you for your review.
We're truly sorry to hear your order didn't reach you as expected — this is not the experience we want for our customers.
We can see this is getting looked into and the team will be in touch via email to resolve this for you as quickly as possible.
Thanks
OFFICE Customer Service
Great service and excellent value…
Delivered ahead of schedule at a great price. Love my new Birkenstock sandals. Will definitely use office again. Thanks
14 July 2026
Adidas womens spezial trainers
From ordering to delivery was great , kept informed on delivery and received on time .
22 July 2026
Box was smash to bits as a trainer…
Box was smash to bits as a trainer collecter pretty gutted really won’t buy from them again
22 July 2026
Reply from OFFICE
Hi Paul
Thank you for taking the time to leave a review.
We're truly sorry to hear your order didn't reach you in the condition you expected — this is not the experience we want for our customers.
We'll make sure your feedback is passed along so that it can be reviewed.
Thanks
OFFICE Customer Service
Great choice and fast delivery
First time placing an order. Easy to navigate the site, very fast delivery and product as described - thank you!
21 July 2026
Reply from OFFICE
Hi Isabel
Thank you for your review.
We're truly sorry to hear there was a delay with your order — this is not the experience we want for our customers.
We can see the order is now with you however, we will make sure to feed this back to DPD regarding your delivery.
If there's anything else we can help you with, please don't hesitate to get back in touch.
Thanks
OFFICE Customer Service
Was ok came on time boxed well
22 July 2026
The sandals arrived very quickly even…
The sandals arrived very quickly even on standard delivery. They were sold out on many sites so was pleased that they were in stock
16 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.