Had a bit of trouble buying Sim with the website. But Jakob from customer service team helped me out a lot and set me up with the preferred number and mobile subscription. He even helped out for esim... See more
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I have been an Oister customer for 4 years. It was good in the beginning, and my current review doens't reflect that early period. But lately, they have lost their relationship with their customers.... See more
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I’m extremely happy with my experience with Oister. I called yesterday to sign up for their 5G internet service, and to my surprise, the router arrived today. The setup was quick and easy, and m... See more
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I must apologize to Oister for my previous posts. The service is really excellent, and my mistake was that I abandoned the 5G router and used a regular one, designed only for 4G. Yes, I switched to an... See more
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Company details
About OiSTER
Written by the company
OiSTER er et lavprisselskab med fokus på mobiltelefoni og mobilt bredbånd. Grundlaget for OiSTER har altid været at gøre det nemt og billigt for OiSTERs kunder. Det forsøger vi konstant at leve op til, hvorfor vi er stolte af vores slogan ’Bedst til prisen’.
Mobilt Bredbånd hos OiSTER:
OiSTERs mobile bredbånd er den bedste lavpris løsning på trådløst internet, som du kan tage med dig overalt i Danmark. Vi kalder det Danmarks nemmeste internet, fordi det er nemt og hurtigt at installere. Desuden benytter vi 3s prisvindende netværk.
Mobiltelefoni hos OiSTER:
OiSTER blev først kendt for at levere Danmarks bedste mobile bredbånd til prisen. Det er den samme tankegang, der danner grundlaget for mobiltelefoni hos OiSTER, nemlig at du får mobiltelefoni på landets bedste mobilnetværk - nemt, enkelt, overskueligt og ikke mindst til en konkurrencedygtig pris.
Grundidéen for OiSTER er, at dit mobilabonnement er gennemskueligt og uden binding. På oister.dk kan du nemt følge dit forbrug og eventuelt ændre dit mobilabonnement, hvis dine behov ændrer sig.
Mobilt Bredbånd hos OiSTER:
OiSTERs mobile bredbånd er den bedste lavpris løsning på trådløst internet, som du kan tage med dig overalt i Danmark. Vi kalder det Danmarks nemmeste internet, fordi det er nemt og hurtigt at installere. Desuden benytter vi 3s prisvindende netværk.
Mobiltelefoni hos OiSTER:
OiSTER blev først kendt for at levere Danmarks bedste mobile bredbånd til prisen. Det er den samme tankegang, der danner grundlaget for mobiltelefoni hos OiSTER, nemlig at du får mobiltelefoni på landets bedste mobilnetværk - nemt, enkelt, overskueligt og ikke mindst til en konkurrencedygtig pris.
Grundidéen for OiSTER er, at dit mobilabonnement er gennemskueligt og uden binding. På oister.dk kan du nemt følge dit forbrug og eventuelt ændre dit mobilabonnement, hvis dine behov ændrer sig.
OiSTER
Written by the company
Contact info
Fadet 4, 1799, København V, Denmark
- 70313070
- kundeservice@oister.dk
- www.oister.dk
4.1
Great
29k reviews
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Total chaos and bad treatment of the client
It's absolutely unbelievable.
This company is totally chaotic and without any control.
31-05 - I did the payment.
02-06 - they blocked my numbers because no payment.
Additionally in meantime they just increase the prices without any warning or information or agreement.
They expect payment in advance but it is not possible to check or guess how much You have to pay.
At the end of May You have to pay for June but You have absolutely no idea how much.
2 June 2022
Unprompted review
Reply from OiSTER
Hi Zdzislaw,
I am sorry to hear that you have had trouble with your payment!
Unfortunately, there has been an error in the redirect process to NETS where manual payments have not gone through.
On April 20, we sent out an email entitled 'New prices on your subscription from June 1, 2022' to all our customers.
You are always welcome to contact our costumer service on: 70 31 30 70 - where we can tell you the price of your subscription and help you with any other questions.
Have a nice day!
Best regards,
Adda
It so practical
It so practical, not to expensive. I can be connected when I visit my family in France.
31 May 2022
Unprompted review
Reply from OiSTER
Hi Geraldine,
Thank you very much for your good review!
I am very happy to hear, that you are pleased with OiSTER and find it practical.
Have a nice day!
Best regards,
Adda
Reply from OiSTER
Hey Jesper,
Thank you for a great review :-)
I'm glad to hear it all works as it should.
We look forward to more good experiences with you!
Have a nice weekend.
Best regards,
Sofie
Reply from OiSTER
Hello Ayah,
Thanks for your review.
I'm sorry to hear you haven't experienced receiving your SIM cards within 5 business days.
You are welcome to contact us on 70 31 30 70, or kundeservice@oister.dk (ATT: Sofie) in the title, then we can just look at it!
I'm looking forward to hear from you :-)
Best regards,
Sofie
Hustlers! Warnings ⚠️
Hustlers, making me changing my abonnement, and promised me that i can order my new phone soon as my abonnement start, they inform me after that i needed to wait at least 2 months before i can get my phone, and same day a new saler, calling me to ask if i m satisfied, and when i ve said no i am not, he told me that he can make it uo to me and that he can give me a better price for my home Internet, trying to just make more sales.
20 April 2022
Unprompted review
Reply from OiSTER
Hello Tarik
I am deeply sorry to read that you had a bad experience with us.
When you wish to purchase a phone at OiSTER and want to pay for it through installments you have to get an approved creditscore.
The score gives an amount that you can purchase hardware for. And the system might take a bit before calculating the final score.
We would love to help you get clarification regarding your current credit standing, and help you find a phone you like.
I can only regret that you got a bit diverted information in the startup.
Please don't hesitate to contact us by phone 70313070 or email: kundeservice@oister.dk
Best regards
Andrea
Seems like the website crashed
Seems like the website crashed. It says Service Unavailable. Error 503. It's been like this for a few hours now.
22 March 2022
Unprompted review
Reply from OiSTER
Hi,
I am sorry to hear, that you experienced our website during some technical difficulties.
That happens to the best of us. Usually we fix it pretty quick.
If it does last a couple of hours, please try entering the website from another unit or browser - that usually helps.
Nevertheless, our website is up and going right know.
I wish you a good day.
Best regards,
Sofie
So far so good
20 March 2022
Unprompted review
Reply from OiSTER
Hi Yuliyan,
Thank you so much for your review.
We are very happy to see that you think we deserve five stars! Thank you so much for sharing your opinion.
I wish you a wonderful day.
Best regards,
Julie
Reply from OiSTER
Hi Jingbo,
We are so glad to hear that you enjoy our service.
Thank you so much for the five beautiful stars.
I wish you a wonderful day.
Best regards,
Julie
seems cheep in the beginning but you…
seems cheep in the beginning but you will end up same or more compared to other providers when you add up foreign calls, roaming,etc... . Acceptable coverage tough.
25 February 2022
Unprompted review
Reply from OiSTER
Hi,
Thank you so much for your review.
It is great to hear that you find our coverage usable and satisfying.
The prices on our subscriptions are definitely in the cheap end - we are also aiming towards being competitive on the price ranges.
Phone calls and sms/mms to foreign numbers are not included in your subscription. If you make phone calls or send sms/mms from Denmark to a foreign number, you will have to pay for these activities.
Unfortunately, it is not possible to include phone call or sms/mms from Denmark to foreign numbers in any of our subscriptions.
We would therefore recommend that you use Messenger (Facebook), WhatsApp or maybe Skype instead. It is completely free to call or sms/mms on these platforms - also when it is to someone who is abroad.
I wish you a wonderful day.
Best regards,
Julie
stabilt internet over tid
stabilt internet over tid - fleksibelt til varierende behov for internet - OK helt ok hastighet. Prisen er OK
16 February 2022
Unprompted review
Reply from OiSTER
Hej Jan,
Tusind tak for den meget fine anmeldelse og de 4 skinnende stjerner.
Det er dejligt at høre at du er tilfreds med vores produkter, og håber selvfølgelig på at vi kan leve op til det i lang tid endnu.
Vi er også meget glade for at kunne læse at du nyder vores priser, da det er noget af det vi lægger aller mest fokus på.
Vi vil glæde os til mange år, forhåbentlig med dig som kunde!
Jeg vil ønske dig en fantastisk dag.
De bedste hilsner,
Cornelius
Det er let at skifte til et abonnement…
Det er let at skifte til et abonnement som passer til ens aktuelle behov. Priserne er konkurrencedygtige.
16 February 2022
Unprompted review
Reply from OiSTER
Hej Lars,
Jeg er ked af at se, at du kun har ville give os 1 stjerne.
Det er dog rigtig dejligt at høre, at du er tilfreds med vores priser, og at du synes de er konkurrencedygtige.
Vi har netop forsøgt at gøre skift af abonnement så nemt og simpelt som muligt, så det er godt at høre, at det er præcis den oplevelse du har.
Vi ser frem til flere gode oplevelser med dig, og så kan det måske endda være, at det kan blive til flere stjerner næste gang.
Du ønskes en fremragende dag.
De bedste hilsner,
Julie
Reply from OiSTER
Hej Dan,
Mange tak for din rosende feedback.
Vi stræber altid efter, at yde den bedste service for vores kunder.
Derudover er det også skønt, at du finder vores hjemmeside brugervenlig og at du synes vi har gode priser. Vi vil rigtig gerne være konkurrencedygtige, og tilbyde vores kunder mest indhold for pengene!
Så det er super dejligt at høre, at det også er denne oplevelse du har med os.
Du må have en fantastisk dag.
De bedste hilsner,
Anne
Reply from OiSTER
Hej Johnny,
Tak for din rigtig fine anmeldelse, det sætter vi stor pris på!
Det er så skønt at læse at du føler vores service har været god, det betyder rigtig meget.
Jeg vil ønske dig en rigtig god dag.
De bedste hilsner,
Cornelius
5G og god dækning
16 February 2022
Unprompted review
Reply from OiSTER
Hej Preben,
Det glæder os, at du har brugt tid på at anmelde os, og så med hele 5 stjerner, dem er vi super glade for.
Vi er også meget glade for at se at du er glad for vores dækning, og arbejder selvfølgelig hele tiden på at gøre det bedre i hele landet.
Jeg vil ønske dig en dejlig dag.
De bedste hilsner,
Cornelius
God services
16 February 2022
Unprompted review
Reply from OiSTER
Hej Britta,
Mange tak for din anmeldelse.
Vi sætter stor pris på din mening.
De bedste hilsner,
Julie
In the Poor internet speed in the eveningevening
In the evening, the internet speed always drops after 7 pm
29 January 2022
Unprompted review
Reply from OiSTER
Hi Svajunas,
I am sorry to hear that you are experiencing a lack of speed, regarding your internet in the evenings.
We provide the kind of internet called mobile broadband. It is not possible to buy a particular speed with mobile broadband. This is because the mobile broadband gets its' signal from the transmission masts outside. The signal is therefore airborne, and the speed and quality is affected by factors from the outside.
Theses factors could be:
- How many transmission masts there are in your area
- The distance to the transmission masts
- Wind, weather and terrain
- The amount of users in your area
Especially the last factor, the amount of other users in the area, is essential in your case. The speed will typically drop in the evening, because there is more active users during the evening hours. In other words, you are sharing the signal with a bigger amount of other users during the evening, because these hours is typically where people are off work and gets home and turns on the TV.
If you would like a further explanation, you are more than welcome to get in touch with our customer service on 70 31 30 70 or kundeservice@oister.dk.
I wish you a pleasant day.
Best regards,
Julie
Fast 5G
Awesome 5G, lately around 500 Mbit/s download day round in Valby.
14 January 2022
Unprompted review
Reply from OiSTER
Hey Giulio.
We are so happy to hear, that you have a good connection and speed, with our subscription.
It is amazing 💜
Have a really nice monday.
Best regards,
Josefine
Very bad internet
It’s the worst internet i've ever bought at Oister it's too slow to read a video on youtube and read a series and the connection is very bad on the internet
11 January 2022
Unprompted review
Reply from OiSTER
Hey Stefanie,
Thank you for your review.
I'm sorry to hear that you've been experiencing a slow connection, where it hasn't been possible for you to watch any videos or series.
When it comes to signal, unfortunately there will be areas where we don't cover quite as wide. There may be various factors that play a role in this, such as terrain, a lower number of masts or the distance to the mast.
You can try to turn on data roaming on your mobile/modem, if you have not already done so, which gives you access to use 3's roaming partner, and this will hopefully pick up a better signal.
I can take a look at your case, if you just send an email to Kundeservice@oister.dk with the title ATT: Sofie
I'm looking forward to hear from you.
Best regards,
Sofie
Shoutout to Daniel
Shoutout to Daniel, his help was outstanding.
Wanted to purchase a new Iphone but the website / Credits wouldn't allow me. Daniel called me back 3 times to solve the issue with a new phone as result.
Thank Daniel!!
7 January 2022
Unprompted review
Reply from OiSTER
Hey Maud.
We are so happy, that you and Daniel figured out the issue together.
Have a really nice weekend!
Best regards,
Josefine
The best phone operator
The best experience with a phone operator I got so far !
No worries with Oister, you always get noticed when something happens. You can easily change from an abonnement to another to make it fit better to your needs. And the prices are so competitive ! It's always easy, simple and fast with Oister. Cherry on the cake, the colored website is so friendly and easy to use. I strongly recommand ! ❤
5 January 2022
Unprompted review
Reply from OiSTER
Hey Sylvie.
We are very glad to hear that you are happy with OiSTER, and that you find it easy to use our different services on the website. 🦪
Thanks a lot 💜
Have a really nice weekend.
Best regards
Josefine & the rest of the OiSTER-team
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