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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If you want to buy something that will take you to the verge of a nervous breakdown then a Chicken Eglu is perfect for you. The instructions are amazing if you have the memory capacity of Einstein! Wi... See more
Company replied
Every component part arrived as promised - nothing missing. Securely packaged, safely delivered. My Walk in Hen Run is waiting for it's new arrivals. I'm very pleased with the strength of the mesh, th... See more
Company replied
Excellent product and customer services. Fault developed with my auto door - customer service put me through as urgent to an expert who helped me manually open the door and talked me thought clearly n... See more
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Company details
Written by the company
We’re Omlet and since 2004 we’ve been rethinking every aspect of keeping and caring for pets. Inspired by the magic when humans and animals connect, we watch, learn and ask so we can invent. Our products will make you wonder: why hasn't it always been done this way?
Contact info
The Malt House, OX16 5HX, Banbury, United Kingdom
- +441295 500900
- info@omlet.co.uk
- www.omlet.co.uk
3.2
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Great catio! great service! super fast delivery!
Great catio! Great customer service! Incredibly fast delivery! I am SO glad I purchased my catio from Omlet instead of somewhere else. T
7 October 2025
Unprompted review
Reply from Omlet
Hi Jane
Thank you so much for the wonderful review!
I'm thrilled to hear that you’re loving your catio and that our delivery and customer service team impressed you.
Should you require any assistance in the future, please don't hesitate to reach out.
Kind regards,
Jacky
Team Omlet
Omlet the premier answer to chicken safety.
The product,the ladies I spoke to and got help from,in customer services.
There were a problem or two but with there help and my helper we got anything we needed to get information we needed and all was good.
We love our Omlet run and I think the chickens have been in it since yesterday and seems very happy.
26 September 2025
Unprompted review
Reply from Omlet
Hi Ray
Thank you so much for taking the time to share your feedback.
I’m delighted to hear that our customer experience team was able to assist you effectively, and It's great to know that you and your chickens are enjoying the Omlet run.
Please reach out should you need anything else, we’re here to help.
Kind regards,
Jacky
Team Omlet
Top rate company
Easy to ordered from. Great communication and products delivered quickly.
10 September 2025
Unprompted review
Reply from Omlet
Hi Dianne
Thank you so much for your wonderful feedback!
I'm thrilled to hear that you had a positive experience, our team works hard to ensure seamless ordering, clear communication, and fast delivery.
Should you need any assistance in the future, please don't hesitate to reach out.
Kind regards,
Jacky
Team Omlet
I absolutely love Omlet products
I absolutely love Omlet products, The quality and sturdiness of it all wins me over everytime and i will continue to buy their stuff as long as i have animals.
15 July 2025
Unprompted review
Reply from Omlet
Hi Lee
Thank you so much for your wonderful feedback.
I'm thrilled to hear how much you love our products!
Should you need any assistance in the future, please don't hesitate to reach out.
Kind regards,
Jacky
Team Omlet
Amazing cat bed
Amazing cat bed, my cat loves it and has hardly got out of bed since it arrived! Looks super comfy.
18 September 2025
Unprompted review
Reply from Omlet
Hi Adele
Thank you for taking the time to share this lovely feedback.
I'm so pleased to hear your cat loves their new bed and is enjoying its comfort so much. It sounds like they’ve found the perfect spot to relax!
If you need any assistance or have any questions, please feel free to reach out.
Kind regards,
Jacky
Team Omlet
The Omlet Go Up is a seriously tidy…
The Omlet Go Up is a seriously tidy piece of kit. Very easy to put together and looks great! The website is full of helpful videos and the tech that allows you to "see" exactly how the coop will look in various places in the garden is a huge help to planning where to put it. Delivery was fast and straight-forward. I'm very happy with my purchase.
17 September 2025
Unprompted review
Reply from Omlet
Hi Andrew
Thank you so much for your wonderful review!
I’m thrilled to hear that you’re enjoying your Go Up chicken coop and that the assembly process was easy.
We strive to make the entire experience, from browsing to delivery, as seamless as possible and it's great to hear you found the information available on the website helpful.
Should you have any questions or need any assistance, please don't hesitate to reach out.
Kind regards,
Jacky
Team Omlet
Omlet additions to our Eglu
Decided to retrospectively add wheels and an auto door to Eglu Go Up coop which were ordered direct from the Omlet website. Goods were processed, dispatched and delivered in just a few days with good communication throughout. Easy to install and great additions to our chicken set up. Highly recommend this company and their products.
27 August 2025
Unprompted review
Reply from Omlet
Hi Kathleen
Thank you for taking the time to share your feedback.
I'm pleased to hear you had a smooth ordering experience and appreciate your recommendation.
If you need anything else, feel free to reach out. Happy chicken keeping!
Kind regards,
Jacky
Team Omlet
Poor quality item.
Poor quality item.
Poor customer service.
Polite emails that go round in circles.
Stuck with unwanted product.
Would never use again.
Edit: I have been trying to ask for your help and not getting it. Hence my review.
20 July 2025
Unprompted review
Reply from Omlet
Thank you for sharing your feedback with us.
I apologise for any disappointment and inconvenience you have experienced with your product.
Your feedback is important to us, and we would appreciate the opportunity to find a suitable solution and resolve this to your satisfaction.
Please do not hesitate to reach out to our customer experience team via email or phone; we are here to assist you.
Kind regards,
Jacky
Team Omlet
I’ve had a couple of enquiries
I’ve had a couple of enquiries. They absolutely bent over backwards to help me. Nothing was too much trouble. I have bought three egloos from them now. I just would never go back to a wooden hen house again. So easy to take apart and clean. Best of all. No red mites. As I’m getting on a bit I needed to make things easier for myself. These people have done that in spades.
8 September 2025
Unprompted review
Reply from Omlet
Hi Janet
Thank you for taking the time to share this lovely feedback.
I’m so glad to hear that our products have made chicken keeping easier for you and appreciate your kind words about our team's support.
Please feel free to reach out should you need assistance in the future. We're here to help!
Kind regards,
Jacky
Team Omlet
I wanted a catio for my little girl
I wanted a catio for my little girl. I wasn’t sure what I needed. I am a pensioner living on her own so I had a lot of questions. Omlet were brilliant and patient with me. When it came I hired two men to erect it. It was quite complicated. And it took a while as there was a lot of boxes. I put the climbing pole together myself. It’s beautiful and sturdy. It looks good and she’s safe.
26 August 2025
Unprompted review
Reply from Omlet
Hello Mrs Coleman
Thank you for taking the time to share this lovely feedback.
I’m so pleased to hear we were able to assist you in finding the right catio set up for you. We understand that choosing the right product can come with questions, and we're always here to help every step of the way, both before and after your purchase.
Should you have any further questions or need additional assistance, please don't hesitate to reach out.
Kind regards,
Jacky
Team Omlet
Every component part arrived as…
Every component part arrived as promised - nothing missing. Securely packaged, safely delivered. My Walk in Hen Run is waiting for it's new arrivals. I'm very pleased with the strength of the mesh, the ease of connecting the frame and joining the side panels. The video on line was particularly helpful. Brilliant,
15 August 2025
Unprompted review
Reply from Omlet
Hi David
Thank you so much for taking the time to share this lovely feedback.
It's great to know the packaging and delivery met your expectations, and I’m happy to hear you found the assembly process straightforward, especially with the help of our online video.
Should you have any further feedback or require any assistance, please feel free to reach out.
Happy chicken keeping!
Kind regards,
Jacky
Team Omlet
I've bought a few of the Omlet Chicken…
I've bought a few of the Omlet Chicken Products, they are well designed and superb quality. My only negative comment would be that the instruction guides need to be more realistic in terms of how long they take to build, as they often take considerably longer than estimated. That said they are brilliant products, they are by far the best on the market and moreover, they are constantly innovating and taking on customer feedback to improve their range. The customer service team are egg-cellent (sorry) you can reach them on a phone...and in the UK. Plus they will go out of their way to help you.
20 August 2025
Unprompted review
Reply from Omlet
Hi Michelle
Thank you for taking the time to share your feedback.
I’m thrilled to hear that you appreciate the design and quality of our chicken products and that you've had such a positive experience with our customer service team.
We're always striving to provide the best for our customers, and your comments about the instruction guides are invaluable.
Thank you again for your kind words and should you need further assistance, please don't hesitate to reach out.
Kind regards,
Jacky
Team Omlet
Wow! Awful!
Wow!
We got the Eglu Pro with a 4m run
The Eglu itself. Ok, but will take 4 people minimum to move without the run attached.
With the run… we followed the (poor) instructions to the letter but still struggled to figure it out. Took two of us 4 days and multiple injuries from various parts being under such ridiculous tesion . We had cuts to arms, eye injuries and alsorts.
Anyhoo….. got it all constructed according to plans (count on buying lots of extra zip ties) and when you try to move according to instructions it all falls apart and you have to go out to buy yet more zip ties in the vain hope that it will last the next move but zip ties are then needed again.
Amazing concept (and truly the coop itself is a feat of engineering) but the additional need for the run to move it and the poor thought put into that side of things makes it useless.
Have lost more chickens to foxes inside then run than we have outside completely free ranging (the plan was to use it as a nursery)
Recommend free ranging over using the Eglu pro. Your chickens will be safer and you’ll have less chance of injuries and divorce compared to buying this and trying to build as a couple.
1 July 2025
Unprompted review
Reply from Omlet
Hello Nathan
Thank you for taking the time to share your detailed feedback with us. I apologise for the difficulties you have encountered with the Eglu Pro and its 4m run.
Assembly should be straightforward and safe, and I’m sorry to hear that this was not the case for you. I’ve shared your feedback with our product development team for their immediate review.
Additionally, I am truly sorry to learn about your chickens' loss to predators, and I understand how distressing this must be.
Please contact our customer experience team at info@omlet.co.uk so that we can assist you in finding a satisfactory resolution to the concerns you have raised.
Kind regards,
Jacky
Team Omlet
I recently purchased a large Chicken…
I recently purchased a large Chicken Run, I did find the instructions a little hard to understand, but the customer service is outstanding, helpful and never made made feel I was asking too many questions. Absolutely happy with the run and the quality of it. I will be ordering the Chicken Fence next.
20 June 2025
Unprompted review
Reply from Omlet
Thank you so much for taking the time to share your positive experience with us!
Our customer experience team is dedicated to assisting you every step of the way with your purchase. I'm happy to hear you received the support you needed.
I’m excited to hear about your plans to order the Chicken fence next and look forward to delivering the same high standard of quality and service you’ve come to expect from us.
Should you have any further questions or need additional assistance, please don’t hesitate to reach out. We're here to help!
Kind regards,
Jacky
Team Omlet
We have had this eglu cube with 4 metre…
We have had this eglu cube with 4 metre run since the 23rd May my wife has alway wanted one instead of the traditional type we have had for 20 years but with no issue and no chicken losses till we bought this and as my complaint will read we have had nothing but trouble and loss of 9 chickens since May
I spoke to your customer service a few weeks ago and explained that the plastic fasteners are not squirrel proof as the chew through them and the doors falls off twice now and twicer a badger has got in ( I have replace those useless plastic ones with metal wire)
I was advised to send pictures off to you which i did but no follow up received and was told they have never heard of this before?
secondly the smart door on the coup has a life of its own closes at random and more often than not does not open
Now twice each time the door must have closed early it was set for 23 hrs i know this as I've checked some nights closed at 9 or 10 0clock and closes other nights ok ???
weeks ago came back from a night away all chickens secure i thought but Mr badger got in again pulled the run door open 2 chickens lost door must have closed early again
Came back this afternoon 13th July as we spent a night away, the door must have closed early again trapping 3 chicken in the run Mr badger entered by pulling at the run door and got in again 3 More lost but the other 3 were lucky as they we trapped in the Eglu
But not so lucky as the door did not open till 3 o'clock today luckily we not away longer in this heat
I followed all the instructions to open but to no avail the battery showed 28% so t changed them and it reopened
I was advised to change batteries at around 10% thats not true So why 28% failed
We are so disappointed with this as we thought this was the bees knees of chicken keeping Just to add we have kept chickens for over 20 years please do not send a generic reply We are really upset with the loss of chickens
Peter & Michelle
13 July 2025
Unprompted review
Reply from Omlet
Hello Peter and Michelle
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the difficulties you've encountered with your Eglu Cube and the distressing loss of your chickens.
Your feedback is incredibly valuable, and I assure you we are taking it seriously.
Regarding the smart door, the erratic behaviour you have experienced is not typical, and I’m sorry to hear about the discrepancies in its operation times and battery performance. I will need some more information from you so that I can escalate this to our technical team for immediate review and testing to identify any underlying technical issues.
I apologise for the lack of response after you sent in pictures. This is not the standard of service we strive to provide. I would like to ask you to send in another email marked FAO Jacky, I will personally ensure that someone from our team reaches out to you promptly.
Please know that we are committed to resolving these issues to your satisfaction. We respect your long history of keeping chickens and understand how important this is to you and your wife.
Thank you for bringing this to our attention, and please accept our sincere apologies for any upset and inconvenience you have experienced.
Kind regards,
Jacky
Team Omlet
Lot of set up for the auto door and…
Lot of set up for the auto door and only 2 days in use and the door has failed to close and we now can’t close it at all as the control panel has died. So vulnerable chickens over night. Due to go on holiday this weekend and now will be asking the chicken sitter to come at 5am and 10 pm as the device can’t be relied upon. Thank goodness it’s the close not open functionality as otherwise the chickens would have been locked in at 32 degrees
1 July 2025
Unprompted review
Reply from Omlet
Thank you for sharing your recent experience with our automatic chicken door, I'm sorry to hear about the issues you've encountered.
Please reach out to our customer experience team at info@omlet.co.uk so we can troubleshoot the problem and potentially send a replacement control panel, if needed.
We are committed to making sure you have a reliable product, and our team is here to assist you.
Thank you for bringing this to our attention. We value your feedback and are committed to resolving this issue for you as quickly as possible.
Kind regards,
Jacky
Team Omlet
Do you like your time and sanity?
I’m pretty sure the person who designed this hates people, and the person who put it together first was on speed because it took about 15 hours and a lot of sweating and swearing to get this thing up. An hour and a half they said - yeah right 😂 The clips are horrible to close and the instructions come in a novel most of which you don’t even need. It looks sturdy enough, and I’m glad I now have something to keep my bunny safe. Was it worth it? Time will tell, but they need to seriously rethink their design approach, because this was NOT easy. You’ve been warned.
27 June 2025
Unprompted review
Reply from Omlet
Hi Emma
Thank you for taking the time to provide your feedback.
I’m sorry to hear about the frustration you experienced during the assembly of your product.
Your comments regarding the assembly process and the instructions are very important to us and we appreciate your insights.
I’m pleased to hear that the final result is sturdy and keeping your bunny safe, but I appreciate that the process to get there was not as smooth as it should have been. If you need further assistance or have any questions, please contact our customer experience team who will be happy to help.
Kind regards,
Jacky
Team Omlet
Look at other brands
The set up of the walk in run was far from straightforward and the manual had a number of errors in it which caused many headaches.
The run is flimsy and the door does not close flush. Rats and mice can easily get into the run. They bring with them diseases which are left on food and water.
The coop is fine but has to be moved each time to clean it out as the run is too small. We were not properly informed that the run would be too small for our 4 chickens.
We clearly overpaid for a substandard run.
7 June 2025
Unprompted review
Reply from Omlet
Thank you for sharing your feedback with us.
I’m sorry to hear about the difficulties you have faced with the setup of your walk-in run.
Your satisfaction is very important to us, and we want to ensure that your concerns are properly addressed.
To be able to assist you effectively and be sure you have the best possible experience with our products I would like to ask you to contact our customer experience team at info@omlet.co.uk
Thank you for bringing this to our attention, and we look forward to assisting you further.
Kind regards,
Jacky
Team Omlet
Innovative design - great for bunnies
Quick delivery. Simple and rapid to build the double height rabbit run. Lightweight to move around. Innovative design with tunnel and the ability to extend and add levels to this run. Love it!
8 June 2025
Unprompted review
Reply from Omlet
Hi Kirsty
Thank you for taking the time to share your feedback on our Zippi rabbit run and tunnels. I'm delighted to hear that you found them both easy to assemble and convenient to move around.
If there's anything we can assist you with in the future, please don't hesitate to reach out. Wishing you and your rabbits endless enjoyment with your new Omlet products!
Kind regards,
Jacky
Team Omlet
Needs to be higher
12 metres chicken run was with a 2 small faults: the plastic top for gates was not going through, had to put tape so that nets not move; the end of the net roll was not straight but wavy and still like this after few weeks. Also, may be needs to be a bit higher in future, as one bantam chicken managed to jump over nets even I cut her feathers on the wings.
31 May 2025
Unprompted review
Reply from Omlet
Thank you for taking the time to share your experience with our 12-metre chicken fencing.
We are committed to ensuring that you have a satisfactory experience with our products, and we would like to investigate the concerns you've mentioned. Could you please get in touch with us directly by emailing our customer experience team at info@omlet.co.uk. This will allow us to gather more detailed information and work towards a resolution that meets your expectations.
Thank you again for your feedback, and we look forward to assisting you further.
Kind regards,
Jacky
Team Omlet
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