OneFamily Reviews 

Fast service and easy to sort

Super easy to transfer once you're old enough as long as you have ID and digital banking. Very quick and easy process + pretty straightforward👍 great investment and happy with the service :)

Very poor.... 5 phone calls over a period of time to locate my daughters fund and have this transferinto her OF LISA. Advisor are helpful on call, however the follow ups were never actioned or completed.

Resolved ourself and have choose another company to invest in.

Great customer service, I was having difficulties setting up my account and spoke to Sherry Davis today who helped me set up my ISA and she was very friendly and patient, thank you so much for your help!

Really easy to set up and withdraw the money

Quick to send, easy to use

Withholding child trust fund money. Scam. Child is nearly 19 and still without HIS money

I had issues when first trying to withdraw my money however when I made a request for help I received information explaining how I can correct this within the correct time frame as said on the website. I was able to follow this information and withdraw my money easily, which was put into my account within the timeframe they stated. I do wish they gave instructions that if I wanted to withdraw my money that I cannot do it on a singular device

My daughter can’t get her child trust fund for 2 months. They ask her to call every week because they too busy to send her cheque (tell me pls why cheque - there is bank transfer)my daughter wants to use this money for university accommodation deposit. But no money still. She is keeping calling from 25.04 still now.
Because she is young 18 years old polite lady- nobody want to talk to her.
- they said we sent cheque to wrong address ( I was in the phone next to her- she tell multiple times her address)
- month after- they said they need to find cheque to cancel
- week after they said cheque will issue next Tuesday
- no next Tuesday or Tuesday after
- week after they said they are too busy so possibly next 4 weeks might cheque will be ready. They didn’t even know if cheque been send or not. So again call next week.
What is that? ???????????
I think it’s extremely poor service.

amazing experience w go w them forever

Excellent service with Charlie had a problem over the weekend trying to complete application online very frustrating as could not complete, done this over the phone Charlieinstead which was stress free. Thank you Charlie 5*

I’m a young man (almost 20) who called onefamily to inquire about accessing my child trust fund.

Richard Lewis answered the phone, and was extremely helpful from the first minute. He talked me through accessing the website, changing my existing contact information and even had answers when I inquired about the different ways I could withdraw.

Excellent customer service, and despite me being significantly younger didn’t speak to me with any patronisation - it was incredibly apparent how much he wanted to help.

Couldn’t have asked for a better experience, incredible customer service and staff made everything so easy and simple.

I got a lot more than expected, it was a quick and simple process without hassle and afterwards had me a without nerve due to it being a very upfront after process about what to do with the money. No complaints.

Great bit of money never had seen my account before no one put anything in there and it was a very good amount that I can use to put toward many things I need. They had all my information stored and it was so easy to do, the money went in about 4 days later which was perfect and honesty a very good scheme that was put in place, and I am fortunate to have.

Customer service was good. I needed to cancel direct debits for a little while and they were helpful.

Really good & hassle free,opted for a cheque & it arrived really fast.

Jared was really helpful and explained my different options really well! Great customer service!!

Fast and Easy to work with

Very straight forward, and easy to navigate widthdrawing a child trust fund, very quick for receive communications, no delays in sending post

- Long wait times on the phone.
- Lack of communication, I have had to do all the chasing up which has been on numerous occasions.
- Hanging onto my money and I feel as if my money was being held hostage by them. all I wanted was a simple withdrawal of MY money.
- This process has taken weeks
- Would not recommend OneFamily to anyone ever.