Online SAS Reviews 

I have a dedicated server with online.net. Ofcourse you have to pay for that. But online.net makes it impossible for me to pay. Part of a message from one of their employees:

"First, we allow PayPal after three months old with services paid. For the credit card, we allow only credit card protected by 3d-secure system"

On their website they state that I can pay with Mastercard and Paypal, there are no restrictions. But when trying to pay they come with a lot of additional demands making it impossible for me to pay. A customer can use Paypal only after 3 months. And my Mastercard got rejected because it doesn't have 3d-secure.

These demands are ridiculous. I never saw a company before where I can pay with Paypal only after 3 months. And never saw a company rejecting my credit card because it doesn't have 3d-secure.

And all this time my server is offline. What do they expect ? That I am going to order/find a new credit card company only to pay them ? While my server is offline ?

Had 20 servers with them at one stage.

They move goal posts too often.

Still a server or two with them but always hetzner.de now.

Good servers and reasonable support. But Lord help you if you accidentally order a wrong server. Minutes after doing so I contacted the support but they absolutely refused to refund.
No amount of explaining/negotiating/begging helped here. "not possible"... Reporting to the Manger did not help as they all just kept repeating it was not possible to do anything about it...

Still, good servers with good features but god help you if you order a wrong thing!

I bought a special from Online about three months ago and it has been great - the network is fast (1gbps!) and seems to be good throughout Europe (which is very surprising for a ~£10 server).

Support has been *interesting* in that there can be a language barrier but that's to be expected with a French company (I should probably try learning French :p), but I've always succeeded getting an idea across to them, and they're always fast and polite.

It's worth reading the ToS though as it says that you can only cancel before the 20th of the month as they use pro-rata billing - which is why I think so many of the other reviews are negative. If you're fine with that, then the offers they have when they release specials are great and at this price point, you'll be hard-pressed to find a better provider.

dont go there they will steel your money and will ban your account for you have another account but first time i have signup with them dont provide any credit card details if you provide you will be not able to delete that from there site
i am paying for service what i need if any one have another account whats wrong in it
i am attaching the support ticket

Ticket created on 2016-12-21 08:36:17, read on 2017-01-03 02:39:51
Online - Camille

Hello,

The necessary has been done.

Regards,
--
Camille V.

Ticket created on 2016-12-20 20:46:02, read on 2016-12-20 20:55:33
Online - Pierre Antoine

Hello,

I am sending this to my collegue in charge

He will come back to you as soon as possible.

Best regards,
Pierre-Antoine

Ticket created on 2016-12-20 20:32:37, read on 2016-12-20 20:42:19
pramodkkm

Termination for service 4082202

Your server will expire at the end of the current month if you terminate it before the 20th, otherwise it will expire at the end of the next month.

If you terminate now, it will expire on 2017-01-01. The only way to cancel this termination will be to contact the support team.

Ticket created on 2016-12-20 20:29:07, read on 2016-12-20 20:30:50
Online - Pierre Antoine

Hello,

To terminate your services, please use the link bellow:

We will not be able to remove your credit card before all services are terminated

Best regards,
Pierre-Antoine

Ticket created on 2016-12-20 20:16:50, read on 2016-12-20 20:25:35
pramodkkm

i am going to make some good reviews about my experience

Ticket created on 2016-12-20 20:15:29, read on 2016-12-20 20:25:35
pramodkkm

pls delete all my services with this Cheet company also delete my credit card details no option for delete there

Ticket created on 2016-12-20 05:07:16, read on 2016-12-20 05:33:34
Online - Vincent

Hello,

I have not to add, we could not unlock your account.

Regards
--
Vincent R.

Ticket created on 2016-12-20 03:56:11, read on 2016-12-20 04:48:46
pramodkkm

either open my server access or refund the money i paid for the service that i never used service or i will take legal action
if i have two accounts what is the problem i have paid u my money for the service this is not a reason for this

Ticket created on 2016-12-19 20:08:34, read on 2016-12-19 20:18:58
Online - Flavio

Hi,

Sorry but it is not possible to go further with this assistance.
Please consider the reply of my colleague as the only explaining the issue.

Best regards,

Flavio P.

Ticket created on 2016-12-19 18:38:56, read on 2016-12-19 20:07:08
pramodkkm

no reply yet

Ticket created on 2016-12-19 17:36:10, read on 2016-12-19 17:45:49
pramodkkm

The administrative team has informed us that you have created multiple accounts. Unfortunately there is nothing I can do about.

what is this multiple user accounts or i am not getting what is this meaning

Ticket created on 2016-12-19 17:19:17, read on 2016-12-19 17:45:49
pramodkkm

for retrieving my servers what i have to do

Ticket created on 2016-12-19 17:15:46, read on 2016-12-19 17:45:49
pramodkkm

so my two servers are lost and my money also lost

Ticket created on 2016-12-19 17:09:38, read on 2016-12-19 17:14:46
Online - Benedikt

Hello,

The administrative team has informed us that you have created multiple accounts.
Unfortunately there is nothing I can do about.

Regards,

Benedikt R.

Ticket created on 2016-12-19 16:31:57, read on 2016-12-19 17:08:56
pramodkkm

i don't have any other account i have two credit cards my old one has no balance left thats why i use my other card
i dont use any other account pls check and reactivate account

Ticket created on 2016-12-19 16:25:25, read on 2016-12-19 16:27:07
Online - Benedikt

Hello,

The administrative team has detected that you already have an account with us.
According to our sales terms it is not allowed to have more than one account.

Regards,

Benedikt R.

Ticket created on 2016-12-19 16:07:29, read on 2016-12-19 16:23:54
pramodkkm

illegal activity's what is this i don't even installed the servers i am not able to access my server list

Bad support and bad practice they will always invoice you everything for a full month and refuse any cancellation, you can't even remove your credit card from their website, they will trick you into cancelling your service early in the month, but you still have to pay for it until the end of the month. Don't go they are real scammers here to steal your money.

I never will use this company again . They have very bad attitude .

They dont respect costumers at all . The are ready to destroy your business by locking your server anytime without any notice .

if you have serious business you should keep away from this company

I have started testing online.net since 1 week, i've tried so far their seedbox it was so fast i get 1 Gbit/s on healthy torrents the upload is also very fast and tested also the FTP connection bandwidth to their servers i was able to get 90% (100Mbps) speed of my connection bandwidth which is it 120mbs.
now i am testing their vmware and desktop oriented setups and so far so good.
and not to mention that they got the best prices available in the market 8 Euro for dedicated server this is really nice.

keep up the good work Online.net

I got really sick of OVH with all the "let's change the price twice a month " and the recently 20% price increase on all the servers... plus the answered my ticket with an average response time of 1 week...
I now use Online.net web hosting offers for small websites and I recently purchased a few dedicated servers for a some big websites.


Pros:
- Great bandwith quality, they improved it a lot in the past few months, it's true it wasn't that great last year.
- No traffic quota
- Great support response time. Right now I get answer in less than 15min and they recently opened phone support in english

Cons:
- Lack of features in the API (like ordering stuff or using the webhosting)
- No additionnal IPs on the private network, but I've heard they'll have a L2 private network soon

As for the previous comment, I also got the 10 servers limit. I sent an email and a few minutes later my quota increased

Hi,

I run a small hosting company and when OVH stopped orders I started to use a few servers from Online. What they don't tell you is the following:

1. If you cancel a server a day after the 20th you are stuck with it for another 40 days (that includes paying for an extra month)!

2. You can have a max of 10 servers, if you email support about this, they say buy a bigger server and split it into VPS!

3. Support will take well over 12 hours to reply to any ticket.

4. They do not send reports of any actions they are taking, I had a server blocked due to it sending spam, no email was sent to me about this and you can't view the logs, it just shows as suspended in your portal.

5. Rescue modes do not work correctly, e.g. WinPE will not load VNC, this has been a problem for well over 3 months and reported many a time.

6. Bandwidth is very poor, peering is terrible unless you are connecting in from EU.