I am not as satisfied as I expected to be. Pan is heavy - almost twice as heavy as a regular one - hard to operate it. Non-sticky surface - I would say pretty bad. No matter how much oil I use - st... See more
Company replied
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See what reviewers are saying
Very high quality pans, better then top of the range Tefal's I had. Easy to clean and excellent performance. My first order had some issues due to the shipping company but customer service at ONYX... See more
Cons: - the pan is much much stickier than their commercials were stating. - a large scratch appeared on external surface on 2nd-3rd day of use. Not sure what is a cause of the scratch, but I h... See more
Company replied
Fabulous service from Onyx and I love my new pan. Great for steaks, salmon fillets, caramelized onions, fried tomatoes ..... I haven't used another pan since receiving it. Only negative is it's heav... See more
3.4
Average
120 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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It is important for me that everything…
It is important for me that everything you present is true. I have been using Onyx for the fourth year and I am extremely satisfied
17 September 2024
Unprompted review
Not recomended
Bought three pans. Delivery was fast. Pans look nice. Removable handle is difficult to use and I think it will not be very durable. Pans are not nonstick. Eggs stick to them and sunny sides are impossible to make. Especially where bottom curves up the nonstick properties are missing. Don’t think stove is too hot (6 in scale of 1-9) as they seem always blame that. Planning to return them.
8 September 2024
Unprompted review
Reply from ONYX Cookware
Hi Camila,
I am very sorry to read about your non-stick issues.
We have gathered some tips and tricks that you can use to get the best result with our non-stick coating.
You can find our tips and trick here: https://onyxcookware.eu/pages/frying-pans-and-pots-faq#best-result
If the tips don’t make the experience better, please don’t hesitate to contact our customer service at service@onyxcookware.eu.
We will help you find a solution to the issue!
If you are still not satisfied with the product, please know that we offer up to 100 days of full return.
In order to use your return, please feel free to contact our customer service on service@onyxcookware.eu.
Our customer service will help you with information on how to return your product even if you have already used the product!
Best regards
ONYX Cookware
I bought the pan for my wife
I bought the pan for my wife. She loved it and asked to buy a second one for our second home. Now, we have two.
1 September 2024
Unprompted review
Fast and accurate delivery
Fast and accurate delivery. Products are just great!
27 August 2024
Unprompted review
Good product and service
27 August 2024
Unprompted review
The pan is everything promised
The pan is everything promised. Excellent!
18 July 2024
Unprompted review
Recently bought a 30cm WOK
Recently bought a 30cm WOK , 30cm pan and smaller pan . Products look great but as soon as I used them everything sticks . I can't believe for Products of this price that this would happen after the very 1st time of use
15 May 2024
Unprompted review
Reply from ONYX Cookware
Hi Ray
Thank you for your review :)
I'm sorry to learn that you've experienced issues with your frying pans, but I can see you've been in contact with our customer service with a request to return your products.
Here you have received a free return label, along with some tips and tricks to get the most out of your frying pans. :)
We have that these help, but if there is anything else we can do for you, you are always welcome to contact our customer service again, at service@onyxcookware.eu
We look forward to hearing from you.
Kind regards
ONYX Cookware
Fast delivery to Slovakia
Fast delivery to Slovakia. The purchased frying pan is very good. One small problem for me, the pan does not sit perfectly on the hob. But it works fine.
11 June 2024
Unprompted review
Happy with the products
It was a bit confusing to get the discounted item into the shopping cart with the discount, but luckily there was some explanation :)
Apart from that, good quality items, timeless and pretty :)
10 April 2024
Unprompted review
Their commercials are not totally true
Cons:
- the pan is much much stickier than their commercials were stating.
- a large scratch appeared on external surface on 2nd-3rd day of use. Not sure what is a cause of the scratch, but I haven't done any damage on purpose. Just washed in a dishwashing machine.
Pros:
- to have the detachable handle is a nice and useful feature.
- the inner surface looks robust. As promised. But I haven't tried to scratch it by any metal appliances on purpose.
1 April 2024
Unprompted review
Reply from ONYX Cookware
Hi Levgen,
I am very sorry to read about your non-stick issues.
We have gathered some tips and tricks that you can use to get the best result with our non-stick coating.
You can find our tips and trick here: https://onyxcookware.eu/pages/frying-pans-and-pots-faq#best-result
If the tips don’t make the experience better, please don’t hesitate to contact our customer service at service@onyxcookware.eu.
We will help you find a solution to the issue!
If you are still not satisfied with the product, please know that we offer up to 100 days of full return.
In order to use your return, please feel free to contact our customer service on service@onyxcookware.eu
Our customer service will help you with information on how to return your product even if you have already used the product!
Best regards
ONYX Cookware
I ordered 2 pans and unfortunately the…
I ordered 2 pans and unfortunately the non stick surface is not as non stick, as I expected:(
3 April 2024
Unprompted review
Reply from ONYX Cookware
Hi Martin,
I am very sorry to read about your non-stick issues.
We have gathered some tips and tricks that you can use to get the best result with our non-stick coating.
You can find our tips and trick here: https://onyxcookware.eu/pages/frying-pans-and-pots-faq#best-result
If the tips don’t make the experience better, please don’t hesitate to contact our customer service at service@onyxcookware.eu.
We will help you find a solution to the issue!
If you are still not satisfied with the product, please know that we offer up to 100 days of full return.
In order to use your return, please feel free to contact our customer service on service@onyxcookware.eu
Our customer service will help you with information on how to return your product even if you have already used the product!
Best regards
ONYX Cookware
Great pans
Great pans, good weight, couldn't be more satisfied! Would recommend to anyone.
29 March 2024
Unprompted review
Im happy with the pan after two weeks…
Im happy with the pan after two weeks of testing. It is easy to cook with and clean after. Very nice design and utility.
7 March 2024
Unprompted review
Milan
It fulfilled my expectations. Excellent ceramic coating, which really does not burn, easy cleaning, healthier cooking when using less fats and oils, I highly recommend this product.
6 February 2024
Unprompted review
very nice and reliable
6 February 2024
Unprompted review
Satisfaction
Prompt delivery, regularly communicated updates, goods of very good quality.
1 February 2024
Unprompted review
A high-quality frying pan
A high-quality frying pan, heat distribution, non-stick coating, and overall performance. Great pan!!
20 January 2024
Unprompted review
I bought onyxware frying pan believing it is good as adverted
I bought onyxware frying pan believing the advert and reviews. It sticks food so badly that I was shocked. 100eur pan and all the food is stuck to the bottom. I have preheated it, added oil etc nothing works. Waiting to return this overpriced, overtmarketed pan working worser than cheap 20 eur pan and this pan is absolutely not possible to fry the egg. If you add temperature, it simply burns, and if lower temperature, you have to wait ages. I could not figure out why so expensive pan requires so many maneuvres and still does not do what cheap pan does. Tried to cook eggs in different styles, fish, prawns, meat - everything get stuck so badly that you just have to throw the food away. Do not do such mistake as I. Avoid it.
14 January 2024
Unprompted review
Great quality
Excellent pans and customer service. The delivery company initially misplaced the package but the Onyx representative was very quick to help and ensure the package got to me, they were very friendly too. I've been using the pans for a while and they work very well and look great, top marks!
8 January 2024
Unprompted review
Oil spray bottle do not work
The Wok pan is ok, but the oil spray bottle cannot be closed, because the thread in the steel cap arrived damaged. So now the bottle cannot be pressurized.
27 December 2023
Unprompted review
Reply from ONYX Cookware
Hello Lukas,
We are very sorry to read that you are experiencing issues with your product!
We recommend contacting our customer service at service@onyxcookware.eu, where our customer service team will be ready to assist you. If you have already contacted our customer service, please feel free to reply to the same email and refer to this review.
Please remember that we always offer up to 100 days of a full return policy, even if the product has been unpacked and tested. 😊
If you wish to use your return policy, inform our customer service in the same manner. They will provide information on how to return the package and offer a free return label.
Once again, we apologize for any inconvenience you have encountered. However, we will do our absolute best to assist you in finding a solution! 😊
Best regards,
ONYX Cookware
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