ONYX Cookware Reviews 

120
•
TrustScore 3.5 out of 5

3.4

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Rated 2 out of 5 stars

I am not as satisfied as I expected to be. Pan is heavy - almost twice as heavy as a regular one - hard to operate it. Non-sticky surface - I would say pretty bad. No matter how much oil I use - st... See more

Company replied

Rated 5 out of 5 stars

Very high quality pans, better then top of the range Tefal's I had. Easy to clean and excellent performance. My first order had some issues due to the shipping company but customer service at ONYX... See more

Rated 3 out of 5 stars

Cons: - the pan is much much stickier than their commercials were stating. - a large scratch appeared on external surface on 2nd-3rd day of use. Not sure what is a cause of the scratch, but I h... See more

Company replied

Rated 5 out of 5 stars

Fabulous service from Onyx and I love my new pan. Great for steaks, salmon fillets, caramelized onions, fried tomatoes ..... I haven't used another pan since receiving it. Only negative is it's heav... See more


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3.4

Average

TrustScore 3.5 out of 5

120 reviews

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3.4

All reviews

(120)

5 reviews in the last 12 months

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Rated 4 out of 5 stars

Good product.

The item, a 11-inch frying pan, arrived on time. It looks like a good product, and at the moment I am very satisfied after using it a few times. But I have a small complaint: the purchase was made from Spain, and the explanatory brochure comes in several languages, but not in Spanish. Since this language is the third in number of speakers in the world, I think it would not be bad if they included it in the instructions for use of the brand's products. For the rest, as I said, very satisfied for the moment.

29 August 2021
Unprompted review
Rated 5 out of 5 stars

I am thrilled with this pan

I am thrilled with this pan. I use it for everything now and it has fast become my 'go to pan'. I wish Onyx did oven trays and would expand their range a little. The price is fair for the quality and delivery was super fast.

11 August 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous service from Onyx and I love…

Fabulous service from Onyx and I love my new pan. Great for steaks, salmon fillets, caramelized onions, fried tomatoes ..... I haven't used another pan since receiving it. Only negative is it's heavy - but it has to be so I have to be careful!

4 August 2021
Unprompted review
Rated 5 out of 5 stars

Very good product

Very good product, have just bought one for my son and he is over the moon with it. Have also recommended it to friends

25 June 2021
Unprompted review
Rated 3 out of 5 stars

Decent product but only when you can…

Decent product but only when you can buy it. Always its out of stock and the wait is months for a delivery

They are a great idea but you have to cook in a specific way otherwise food will burn and stick to it. Cleaning them is super easy with a metal brush/metal scrubber - very oven friendly

27 April 2021
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

Hi Andy

I am very happy to hear, that you enjoy your new pans. :)

For the stock we are very sorry that many of our products currently are not in stock.
This is due to a very high demand on our products, of where our factory simply cant keep up with the orders from our customers.

We are doing everything we can to increase the production in hope that we can delivery our products as quickly as possible! :)

Best regards
ONYX Cookware

Rated 3 out of 5 stars

For me, the experience is not entirely successful.

I am writing through a google translator. The pan is great, but who came up with these edge-to-wall curves ?! In fact, having bought a 24 cm frying pan, I got only 17 cm of a really working surface. This, of course, was my carelessness when buying. If I had paid attention to this, I would not have bought this frying pan. But online shopping is always not as accurate as in an offline store. I bought the lid in vain. As it turned out, the lid from the previous pan came up to the pan. The edges of the pan are standard, which is, in principle, convenient. For all that has been said, I will inform you that for me personally, the purchase has justified itself only half.

11 April 2021
Unprompted review
ONYX Cookware logo

Reply from ONYX Cookware

Hi Pavel

I am sorry to hear, that our pan does not meet your expectations. :(

Be advised that we offer up to 100 days of full return. Also even though the pan has been used! :)

In order to return the pan, simply contact our customer service on service@onyxcookware.eu
Our customer service will be ready to help you out with a solution! :)

Best regards
ONYX Cookware

Rated 4 out of 5 stars

Sauté pan: Very satisfied

Had the sauté pan now for about 4 months and very satisfied so far.
I used to put the pan on 9 (max heat) but with this one, 8 is the max and 9 becomes an additional new max heat level. 😬
Ordered 2 new onyx pans for my parents last months.
Thinking about which model i should get next.

6 April 2021
Unprompted review
Rated 5 out of 5 stars

I am very happy with my Onyx frying pan…

I am very happy with my Onyx frying pan 26cm, this is the best pan I ever have had. It’s easy to clean, you can use it in the oven, and it looks fantastic. XXI century product! I would like to buy also casserole. And will be nice to try their knives. Thank you, Onyx Team!

19 November 2020
Unprompted review
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