I am not as satisfied as I expected to be. Pan is heavy - almost twice as heavy as a regular one - hard to operate it. Non-sticky surface - I would say pretty bad. No matter how much oil I use - st... See more
Company replied
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See what reviewers are saying
Very high quality pans, better then top of the range Tefal's I had. Easy to clean and excellent performance. My first order had some issues due to the shipping company but customer service at ONYX... See more
Cons: - the pan is much much stickier than their commercials were stating. - a large scratch appeared on external surface on 2nd-3rd day of use. Not sure what is a cause of the scratch, but I h... See more
Company replied
Fabulous service from Onyx and I love my new pan. Great for steaks, salmon fillets, caramelized onions, fried tomatoes ..... I haven't used another pan since receiving it. Only negative is it's heav... See more
3.4
Average
120 reviews
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great products
26 December 2023
Unprompted review
Terrible client support
I bought a pan a week ago and sent it to a GLS pick point. The order arrived last Friday and on the same day I went to the store, which was closed. I went to the store next door and they told me that the store has been closed for several days because the owner is in the hospital and doesn't know when he will return. I sent a message to ONYX support asking about the whereabouts of the pan and how to resolve the problem. They just told me that I have to wait until the store opens, which can be days or weeks, lol!
It's incredible how I can buy a pan for almost €100 and have this customer support! I just hope they find out where the pan is or send another one with urgent delivery! Otherwise, you can keep it and refund my money!
12 November 2023
Unprompted review
Reply from ONYX Cookware
Hi Alexandre,
Thank you for your review.
I'm sorry to hear that you've experienced problems with retrieving the parcel from the pickup point, and that our customer service agent misunderstood the situation slightly.
I can see that a new package has been arranged for you, and is on it's way to you. :)
We hope it arrives quickly, but if there is anything else we can do for you, you are also more than welcome to contact our customer service again at service@onyxcookware.eu - then we will be ready to help. :)
We look forward to hearing from you.
Kind regards
ONYX cookware.
Really pleased with the the 28cm frying…
Really pleased with the the 28cm frying pan I bought, and the excellent customer service. 10 out of 10.
11 March 2023
Unprompted review
This is very good product
This is very good product. I like the pans and think about vakuum storage products and maybe knife sharpener!
5 November 2022
Unprompted review
I didnt try to cook
I didnt try to cook, but everything until yet was excelent!!
30 March 2022
Unprompted review
Excelent product, fast shipping
Very fast shipping. Excellent frying pans. Not as non-stick as some others, but extremely durable and easy to use and clean. I have three pans for myself and i have bought one for my mum.
7 February 2022
Unprompted review
Amazing pan
It replaces all other pans, and now is the only pan i am using
22 December 2021
Unprompted review
I love those pots and pans
I love those pots and pans. Heating nicely quick and the little valve in the lids prevent spillage. Easy cleaning, even after a hard fry as one can use steel wool. They’re such a success that the family will get some fir Christmas too.
After ordering the info about shipping is excellent and the articles arrived quickly.
16 November 2021
Unprompted review
I do not like this pan at all
I do not like this pan at all. It worked only for a week. Food stics to it no matter how much oil I use.
13 November 2021
Unprompted review
Reply from ONYX Cookware
Hi Alvydas,
I am very sorry to hear, that you have had some trouble with your frying pan.
Our customer service has been in contact with you, and helped you out with a solution.
We have offered some suggestions, and helped you out.
If you are still having trouble with your pan, please be sure to contact our customer service on service@onyxcookware.eu.
Our customer service will be ready to assist you.
Be aware that we also offer up to 100 days of full return. This also includes if the product already has been used.
Simply contact our customer service and let them know that you wish to return the order. Our customer service will help you with a returnlabel.
Best regards
ONYX Cookware
speedy delivery / great product
speedy delivery. great product. no more sticky pans now!
2 November 2021
Unprompted review
Reply from ONYX Cookware
Hi Rugile
I am very sorry to read about your non-stick issues.
Our customer service have contacted you on email, in order for find a solution for you. :)
We have some tips and tricks, which could help you getting the best out of your pan. In many occasions using too much heat could result in a non-stick issue.
Our pans are very efficient in absorbing the heat. Due to that we recommend using a lower heat than normal.
For all our tips and tricks regarding the non-stick, please follow this link: https://onyxcookware.eu/pages/faq#best-results-non-stick
If the tips and tricks is not working, we will provide you with some information on our new ceramic pan, which also will be offered as a solution to your problem.
If you are still not satisfied with the product, please know that we offer up to 100 days of full return.
In order to use your return, please feel free to contact our customer service on service@onyxcookware.eu
Our customer service will help you with a return label and information on how to return your product.
Best regards
ONYX Cookware
Never gonna order ever again
My first order was great, I was happy with the product and service, so I place another order for several items. Unfortunately one both were back ordered, and I had to wait for over a month for delivery, one supposed to be shipped 09/23 and the other one 10/01. Today, October 9th, none have been shipped, I had to send 3 inquiries before getting a response. I am now being told it won't ship till 10/29 as one of the item is out of stock, yet they're all available on their website. Their products are great but their customer service is the worst.
9 October 2021
Unprompted review
Reply from ONYX Cookware
Hi Nelly
I am very sorry to hear, that you had some issues with your order.
We understand that you have had some issues with the delivery on you new order, which means that the order has not been shipped yet.
We would very much like to run a checkup on your case. In order to do that, simply contact our customer service on service@onyxcookware.eu and refer to this trustpilot review.
Our customer service will do their very best to find a solution to the order, and of course compensate for any waiting. :)
Best regards
ONYX Cookware
At the moment I am very happy
At the moment I am very happy with the pan. It cooks nicely in the pan and is also very easy to clean, even if something burns inside. Everything else will be shown by time ;-)
6 October 2021
Unprompted review
Dissapointed about non-stick surface.
I am not as satisfied as I expected to be.
Pan is heavy - almost twice as heavy as a regular one - hard to operate it.
Non-sticky surface - I would say pretty bad. No matter how much oil I use - still the food burns to pan, and it requires hard washing afterwards.
Durability against scratches needs time to comment on.
30 September 2021
Unprompted review
Reply from ONYX Cookware
Hi Jänis
I am very sorry to hear, that you are not satisfied with your pan. :(
Our customer service will contact you right away, and offer you a solution in regards of the non-stick issue.
We hope that our offer will help you with the non-stick problem.
If you are still not satisfied, please know that we offer up to 100 days of full return. This also includes if the product has already been used.
Simply contact our customer service on service@onyxcookware.eu, where our customer service will help you through the return proccess.
Best regards
ONYX Cookware
After use I'm happy with the product
After use I'm happy with the product. It does not stick and very easy to clean.
26 September 2021
Unprompted review
Works as promised
Works as promised. I have fried eggs and prepared bolognese and prepared various other dishes in this pan (ONYX ™ SAUTE PAN 26CM). No food is stuck. By the way, this pan looks even better in real life than in the picture.
19 September 2021
Unprompted review
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