Customer service representative Ujala was very nice and responsive. I got worried because I didn't receive the confirmation email right after I paid for the flight. I think that's just how OTA booki... See more
Company replied
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Review summary
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Raza was very helpful & answered my questions with information clearly explaining what I needed to know. He also followed up to check on the seating arrangements that were missing with my airfare. Unf... See more
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I had a problem with the duration that takes for my ticket to be issued. It took four days after calling back and forth for my ticket to be issued and it was really frustrating experiences . It was on... See more
Company replied
I just go through my mail which i got from oojo, there showing 25% discount for booking to flight and I open that and purchase my ticket everything us goid and I fill my details and book my ticket an... See more
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Company details
Written by the company
Oojo is an airline ticketing online platform with real-time quotes and price-drop alerts. This unique flight search engine allows you to reduce flight expenses by offering deeply discounted fares from world-class airlines. Along with innovative technology, Oojo stands out with its personalized service and post-sale support – over 1000 travel experts are ready to assist in 15+ languages and are available 24/7. Read reviews about Oojo and discover feedback from travelers who have booked their flights at oojo.com platform and have shared their own experiences.
Contact info
Rokin 69A, 1012 KL, Amsterdam, Netherlands
- 888-457-6656
- feedback@oojo.com
- www.oojo.com
4.5
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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quick and easy
29 June 2026
Reply from Oojo International B.V.
We’re so thankful for your feedback! OOJO works hard to ensure smooth travel experiences, and we’re thrilled we could assist with your plans. Looking forward to your next journey!
Booking process is so easy and fast
Booking process is so easy and fast. Customer service is great, too.
29 June 2026
Reply from Oojo International B.V.
We really appreciate your feedback! OOJO strives to provide excellent service, and we’re so glad to hear we met your expectations. Can’t wait to assist with your next trip!
It’s was good experience when I took …
It’s was good experience when I took last time this flight
27 June 2026
Reply from Oojo International B.V.
We’re so thankful for your feedback! OOJO works hard to ensure smooth travel experiences, and we’re thrilled we could assist with your plans. Looking forward to your next journey!
Confirmed Booking, Charged My Card, Then Asked for an Extra $380 After 24 Hours
This is my second time booking through OOJO, and unfortunately, this experience has been extremely disappointing.
I booked my ticket, received a booking confirmation, and my credit card was charged immediately. I then waited over 24 hours for the ticket to be issued. When I called customer support after several hours, I was told that there can sometimes be delays in processing with the airline, so I continued to wait.
After more than 24 hours, I called again, only to be told that they could not issue my ticket because the fare had increased, and I would need to pay an additional $380.
This is completely unacceptable. During my first booking with OOJO, when the fare increased, I was informed of the price change before confirming the booking and making the payment. This time, however, my booking was confirmed, my card was charged, and only after keeping me waiting for over a day was I asked to pay hundreds of dollars more.
This feels misleading and unfair. If the fare was not guaranteed, I should have been informed immediately—not after taking my payment and making me wait for over 24 hours. This experience has seriously damaged my trust in OOJO, and I cannot recommend their service based on how this booking was handled.
Poor Customer service waiting for long hours and call gets dropped with asking for survey , I dont know if they really care for service or any feedback collected,
26 June 2026
Unprompted review
Reply from Oojo International B.V.
Dear Vijay Reddy,
Thank you again for providing the requested information. We have escalated your case to the appropriate team for a comprehensive review and to ensure that all necessary actions are taken. We sincerely appreciate your cooperation and patience while we carefully evaluate your experience. Your feedback is very important to us, and we remain committed to identifying opportunities for improvement and taking appropriate measures to help prevent similar situations in the future.
Best regards,
Reply from Oojo International B.V.
Thank you so much for your kind review! We’re thrilled to hear that OOJO helped make your travel planning easy. Can’t wait to assist you again soon!
Reply from Oojo International B.V.
Your review made our day! We’re so happy to hear that OOJO was able to meet your expectations. Let us know when you’re ready for your next trip , we’re here to help!
the experience is accommodating…
the experience is accommodating friendly, clear, honest in other words they are nice. 😊
27 June 2026
Reply from Oojo International B.V.
We’re so happy to know that OOJO made your experience smooth and enjoyable! Your feedback helps us continue providing great service. See you on your next trip!
Everything was great and very easy to…
Everything was great and very easy to book the flight.
27 June 2026
Reply from Oojo International B.V.
Whether it’s your first trip or your hundredth, we love making your journey smooth. Thanks for your support!
Good friendly service.
26 June 2026
Unprompted review
Reply from Oojo International B.V.
We really appreciate your feedback! OOJO strives to provide excellent service, and we’re so glad to hear we met your expectations. Can’t wait to assist with your next trip!
very efficient
26 June 2026
Reply from Oojo International B.V.
High ratings from travelers like you keep us going! Can’t wait to assist with your next trip.
I had a problem with the duration that…
I had a problem with the duration that takes for my ticket to be issued. It took four days after calling back and forth for my ticket to be issued and it was really frustrating experiences . It was only when I was transferred to customer support service that within 15 minutes my ticket was issued. I think you need to improve in the duration of issuing the tickets and it takes long and no one updates you what’s going on unless you call couple of times. It was my first time using oojo.
26 June 2026
Reply from Oojo International B.V.
Dear MALEBOGO S!
We are sorry to hear about your experience, and we understand how frustrating the delay must have been. Although ticket issuance time can vary depending on airline confirmation and payment validation, we agree that customers should be kept better informed throughout the process. We understand how important clear, timely updates are, especially for time-sensitive travel plans. We appreciate your feedback and will share it with the relevant team to improve communication and processing times. We are glad our customer support team was able to resolve your issue. We are here if you need assistance in the future.
Best regards
Reply from Oojo International B.V.
Quick, easy, and stress-free, that’s what we’re about! Your rating means a lot to us!
Reply from Oojo International B.V.
Your review made our day! We’re so happy to hear that OOJO was able to meet your expectations. Let us know when you’re ready for your next trip , we’re here to help!
Reply from Oojo International B.V.
We appreciate you taking the time to share your experience! OOJO aims to provide hassle-free travel services, and we're thrilled to hear we succeeded. We can’t wait to help again!
Quick booking & fare correctly displayed
25 June 2026
Reply from Oojo International B.V.
We’re so happy to know that OOJO made your experience smooth and enjoyable! Your feedback helps us continue providing great service. See you on your next trip!
Reply from Oojo International B.V.
Thank you for sharing your positive experience with OOJO! We’re so glad to hear that we could make your journey easier. Looking forward to being a part of your next travel adventure!
Reply from Oojo International B.V.
We’re so happy to know that OOJO made your experience smooth and enjoyable! Your feedback helps us continue providing great service. See you on your next trip!
Reply from Oojo International B.V.
Thank you for the great review! We’re so glad to hear that Mikah exceeded your expectations. OOJO is dedicated to making every journey enjoyable, and we’re glad we could do that for you.
Reply from Oojo International B.V.
Your feedback means so much to us! OOJO is dedicated to providing the best service possible, and we’re thrilled to know we succeeded in making your trip easy and enjoyable.
Terrible!!!
Terrible!!!! Paid over $400 for checked baggage for our flight. It was never reported to the airlines and we had to pay over double for all of our checked bags. Scammers and liars!!!!
24 June 2026
Unprompted review
Reply from Oojo International B.V.
Dear Customer,
We appreciate you taking the time to share your feedback. We're sorry to hear about your experience and would like to better understand the situation so we can investigate it thoroughly. A request for more details has been sent to you through this platform, and we would be grateful if you could take a moment to provide the information. Your feedback is valuable and will help ensure the appropriate team addresses your concerns.
Warm regards,
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