I needed a pallet of wood for this coming winter: evenings are already getting cool and I didn't want to get caught short. I looked at a bunch of website options and settled on Openhaardhout Gigan... See more
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See what reviewers are saying
The grind is exactly what I was expecting and it is, indeed, crystal white. The delivery was done very smoothly in the morning and the employee delivered it at my door, which was very convenient.
All good, easy order, super fast delivery. Have been a client a few times now. Always very good, smooth process and delivery updates. Recommend.
Excellent service. It is the third time I buy half pallet of wood for my fireplace. Good quality wood, great delivery. Very satisfied
Company details
Written by the company
Openhaardhout Gigant is de leverancier voor Ovengedroogd haardhout. Wij bieden een breed assortiment en streven altijd naar de hoogste kwaliteit.
Service van Openhaardhout Gigant
Written by the company

- Levering
- Gratis levering binnen Nederland. Wanneer u op werkdagen voor 16:00 besteld, de volgende dag geleverd. Levering is altijd op afspraak.
- Kwaliteit
- Al ons haardhout is ovengedroogd en direct te stoken. Vochtpercentage is onder de 20%.
- Goede klantenservice
- De klantenservice van de Openhaardhout Gigant staat elke werkdag klaar om consumenten te woord te staan. De Openhaardhout Gigant is bereikbaar per e-mail, telefoon of livechat op de website.
Garanties - Openhaardhout Gigant
Haardhout uit verantwoord bosbeheer
Contact info
Franciscusweg 249, 1216 SG, Hilversum, Netherlands
- 088-101 91 69
- info@openhaardhout-gigant.nl
- www.openhaardhout-gigant.nl
Replied to 94% of negative reviews
Typically replies within 1 week
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Wood is not dry and struggles to burn
Wood is not dry and struggles to burn. Disappointed as previous deliveries were great
Thanks for a great service in resolving the issue. I will use them again as their customer service on dealing with the issue was super fast and very fair

Reply from Openhaardhout Gigant
Exactly as ordered and the extra…
Exactly as ordered and the extra service of the machine that drives over gravel with the wood exactly to where I needed it made the whole job much easier.
Wood delivered on time and on spec
Wood delivered on time and on spec. Clean pallet and wood and great tinder with it as well.
Would I buy again? Absolutely
Good customer service
Didn't deliver next day as promised due to large demand, but reached back to me with a compensation. Customer service was very nice.
Very good company
Very good company. The service quality is perfect. The products are reliable. Very happy to work with them.
Quick delivery and good quality
Delivery not as expected
I was quite disappointed when I went outside the day the wood was to be delivered, to find a pallet with a cardboard box filled with bags of wood on the sidewalk in front of our house, instead of in my front garden where it very easily could have been placed and where I had prepared a space with a plastic cover ready for it. Not even a knock on our door to say they had arrived to deliver - just put it in the public sidewalk and disappear. This was not how I had expected it to be delivered - especially after reading in the site to hang up instructions as to where to put it if we were not to be home - which we were.
Perfecte timing en goede levering.
Great Service
Great Service, I have ordered from this company a few times and I have always been satisfied with both the wood and the service
Great service from placing of order to…
Great service from placing of order to delivery, thank you!
The grind meets the expectations
The grind is exactly what I was expecting and it is, indeed, crystal white.
The delivery was done very smoothly in the morning and the employee delivered it at my door, which was very convenient.
Excellent dry wood as usual
Excellent dry wood as usual. One star deducted because delivery company originally failed to deliver the order to the correct place.This was not the fault of Openhaard who successfully resolved the problem by resending the order with a different delivery vehicle. Openhaard were efficient and friendly resolving the problem.
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