I'm a bit disappointed with Opie really. I've used them many times over the years for buying oils etc for my 2 old classic cars but not had anything from them for a while, until this week and they do... See more
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Review summary
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Have used Opie Oils for many years (at least 14 years) to purchase services parts for my cars and motorbikes. Used to have an unparalled selection of oils at great prices and fast dispatch and... See more
Ive bought oil off Opie many times . But i cant understand why on there oil finder for your vehicle they keep and still , tell me to purchase the WRONG oil .
The customer service from Opie Oils is superb. Great communication, errors sorted quickly (within a couple of hours) I can’t praise the service enough. It was a pleasure to deal with Chris who unde... See more
Company details
Information provided by various external sources
Opie Oils is the UK's largest independent online retailer of Performance Oils and Fluids. We sell the most comprehensive range of quality and specialist oils for Cars and Bikes anywhere in Europe. Opie Oils sells over 70 brands in total, and it’s not just oils and fluids, Opie Oils have have an extensive range of OEM Filters, Spark & Glow plugs, Brembo brake parts, wiper blades, cleaning and detailing products, workshop products – the list is endless and we are constantly increasing the range available. We sell oils for all makes of cars and bikes, from the most extreme modern supercars and motorcycles to vintage, veteran and classic. You'll find oils for all applications from mineral monogrades to super high tech racing synthetics. We stock engine oils, gear oils, differential and axle oils, brake fluids, power steering fluid, coolant and workshop products. All in all, there's more than 400 car and bike oils and fluids available to buy at www.opieoils.co.uk Unmatched Expertise, unrivalled Choice and great Value for money are what makes Opie Oils the market leader.
Contact info
The Fuel Depot, Cardrew Industrial Estate, Redruth, TR15 1SS, Cornwall, United Kingdom
- 01209 202949
- sales@opieoils.co.uk
- www.opieoils.co.uk
3.9
Great
815 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Order is now 2 days late
Order is now 2 days late, and no signs of delivery, next day means next day, not 3x days and counting later....NOT HAPPY.......
5 April 2023
Unprompted review
Reply from Opie Oils
Hello, thank you for your review.
We are very sorry for this situation. I have taken a look and unfortunately we were 24 hours behind the dispatch estimate due to a staff shortages and high influx of orders. We do apologise for the 24 hour delay.
We are also sorry to hear about the issues with the courier, our customer service team are always on hand to lend assistance with any issues or concerns.
Apologies again for any inconvenience caused.
Ordered my items Sunday and used the…
Ordered my items Sunday and used the free delivery offer got notification from FedEx that it would be delivered Tuesday took the day off work and it didn't arrive contacted Opie oils on chat was told the tracking meant nothing and I should have paid if I wanted quicker delivery. Please note I have an email saying my order has been delayed from FedEx... so I guess I'm not a valued customer and you have to pay extra to Opie oils for service. Basically you can't trust the tracking and the online chat support is awful so if you value customer service and honesty go elsewhere
Having read there reply never had these issues with tracking with anyone else and I worked in the freight industry so i don't need a patronising explanation
.as stated awful experience won't use again
14 March 2023
Unprompted review
Reply from Opie Oils
Hello, thank you for your review. We are sorry for the issues you have experienced. I would firstly like to say that we value all of our customers. From new to existing, small orders to large. We will always endeavour to do our upmost to help and meet the customers needs.
On this occasion, your order was placed over the weekend when we were closed. Your order was among many other orders that were received. We will always try and dispatch every order that is received as soon as possible.
We do offer the option for "priority" this means that the order will be dispatched sooner.
This does not mean that we will only dispatch these types of orders but instead get them dispatched quicker.
Regarding the email from FedEx, your order confirmation that you receive once you place your order contains the below information:
"if your order is being sent via FedEx, you may receive an email from them with a tracking number. This means that we've booked the delivery with FedEx, but doesn't necessarily mean that we've made it available for them to collect or that it's been picked up by them. The tracking number is valid, but will not show activity within the FedEx network until their first parcel scan."
We strive to do our very best both post & pre sale. We are sorry that your experience was not a positive one on this occasion, we have done as much as we can to inform & assist you with this order.
Superb service!!!
Superb service! Ordered wrong auto transmission oil. (easy to do.. (a jolly nightmare between auto and manual boxes!) but refunded original purchase immedietely and sorted right oil as well- Incredible customer service! 5 star!! Book 'em Danno!
14 March 2023
Unprompted review
Fast safe delivery
Ordered Tuesday, arrived Wednesday, brilliant service and very fast safe delivery from FexEx. Will be ordering again without a doubt, thanks to all Opie staff !
8 March 2023
Unprompted review
Great website
Great prices , great range. Fantastic comms with delivery firm fedex, easy to rearrange delivery as i wasn't going to be in.
3 March 2023
Unprompted review
Satisfied customer again!
Easy to follow website made it easy to decide and order. Great delivery at zero cost because I spent above the threshold. have used Opie before and definitely will again.
24 February 2023
Unprompted review
Reply from Opie Oils
Good morning, thank you for your kind feedback.
We are pleased to be of service.
Thank you for choosing Opie Oils.
Cheap and very fast deliveries
Much cheaper than alternative sites and delivered less than 48 hours after purchase (which is very very fast to the Isle of Man)
22 February 2023
Unprompted review
Reply from Opie Oils
Good morning, thank you for your kind feedback.
We are pleased to be of service.
Thank you for choosing Opie Oils.
OIL THE WHEELS
Great products ,great prices ,and service ordered on 17 feb. delivered on 20th feb , could you wish for anything better . would recommend to anybody .
20 February 2023
Unprompted review
Reply from Opie Oils
Good morning, thank you for your kind feedback.
We are pleased to be of service.
Thank you for choosing Opie Oils.
Problem with recent order quickly…
Problem with recent order quickly rectified to my complete satisfaction. I have been a customer for many years and in light of my recent experience I will not look elsewhere for my oil needs. Excellent company and easy to deal with.
7 February 2023
Unprompted review
Reply from Opie Oils
Good morning, thank you for your kind feedback.
We are pleased to be of service.
Thank you for choosing Opie Oils.
Always good,,great advice given over…
Always good,,great advice given over the phone,,can be trusted for no hard sell
1 February 2023
Unprompted review
Reply from Opie Oils
Good morning, thank you for your kind feedback.
We are pleased to be of service.
Our sales & tech team are always happy to assist.
Thank you for choosing Opie Oils.
Excellent service and very reasonable…
Excellent service and very reasonable prices for the products. Happy to recommend A+++
1 February 2023
Unprompted review
Reply from Opie Oils
Good morning, thank you for your kind feedback.
We are pleased to be of service.
Thank you for choosing Opie Oils.
Fast delivery . Quality oil
Fast delivery . Good quality oils the correct oil for my car . Feel happy I’ve got the correct oil spec in my engine . Free air freshener. Will be using again
31 January 2023
Unprompted review
Reply from Opie Oils
Good morning, thank you for your kind feedback.
We are pleased to be of service.
Thank you for choosing Opie Oils.
Top company
Always buy by oil, filters and other parts from here. Never had an issue. All top quality parts as well
28 January 2023
Unprompted review
Reply from Opie Oils
Good morning, thank you for your kind feedback.
We are pleased to be of service.
Thank you for choosing Opie Oils.
Reply from Opie Oils
Good morning, thank you for your kind feedback.
We are pleased to be of service.
Thank you for choosing Opie Oils.
I enjoy buying from Opie!
I enjoy buying from Opie, you always get to deal with a human! They have so much in stock and can also advise you on your purchase. If you have bought from a few places, you will realise that Opie places much more value on customer needs.
22 January 2023
Unprompted review
Reply from Opie Oils
Good morning, thank you for your kind feedback.
We like to have humans helping rather than automated "services".
Thank you for choosing Opie Oils.
We look forward to being of service to you next time!
Service parts
Great prices for quality items with offer code,and prompt delivery well packaged, much appreciated will definitely be ordering from here again in the future 👍
21 January 2023
Unprompted review
Reply from Opie Oils
Hello! Thank you for your kind feedback.
We are pleased to be of service.
Thank you for choosing Opie Oils.
We look forward to being of service to you next time!
Fantastic company found myself using…
Fantastic company found myself using them on the regular for diy maintaining my little fleet rather than euros etc
9 January 2023
Unprompted review
Reply from Opie Oils
Hello! Thank you for your kind feedback.
We are pleased to be of service.
Thank you for choosing Opie Oils.
We strive to do our very best for our new and existing customers, both post & pre sales.
Only supplier that had the oil I…
Only supplier that had the oil I needed. Quick and simple!
9 January 2023
Unprompted review
Reply from Opie Oils
Hello! Thank you for your kind feedback.
We are pleased to be of service.
Thank you for choosing Opie Oils.
Excellent service and delivery for the…
Excellent service and delivery for the next day 👌
21 December 2022
Unprompted review
Reply from Opie Oils
Hello! Thank you for your kind feedback.
We are pleased to be of service.
Thank you for choosing Opie Oils.
Reply from Opie Oils
Hello! Thank you for your kind feedback.
Thank you for choosing Opie Oils.
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