OptiSigns Reviews 78

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, quick responses, and effective problem-solving. People frequently mention the ease of use for both the software and hardware, making setup and training straightforward. However, some customers experienced issues with response times, noting delays in receiving replies or encountering situations where their reported issues were not adequately addressed by tech support emails. A few other people also felt that the software had a learning curve or encountered minor display issues, such as slow-scrolling tickers.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpful, responsive,... See more

Service

Reviewers mention positive feedback about service. Customers are pleased with the support, highlighting... See more

User experience

Reviewers highlight positive aspects of user experience, praising the software as an excellent addition that... See more

Staff

People report positive experiences with staff. Customers consistently praise the support team for their... See more

Response time

Clients share positive opinions on response time. Many customers report quick responses, often within minutes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never regretting getting the OptiSign for my business. Updating is super easy and you can do so much with this sign. It is not just for menu's and such. I have an insurance agency and we use... See more

Rated 5 out of 5 stars

The support from OptiSigns people is the best I have experienced in my 40+ years in the IT industry. No matter how off the wall question I ask about using their digital signage applicatio... See more

Company replied

Rated 5 out of 5 stars

Opti Signs is Fantastic. Not only are we getting what we need, but the price is more than reasonable. We have not had to wait for customer service to provide support. The hardware is simple, and the p... See more

Company replied

Rated 5 out of 5 stars

This company has created an amazing digital signage system, and their customer support is fast, friendly, and effective. I've watched this company grow from it's early stages and they are constantly... See more

Company replied


Company details

  1. Software Vendor
  2. Business-to-Business service

Written by the company

OptiSigns is a cloud-based digital signage software that allows you to easily create and manage dynamic content for your business on any screen or TV. With a user-friendly interface and a range of powerful features, OptiSigns makes it easy to create engaging digital signage displays that inform and inspire your audience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

78 reviews

5-star
4-star
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1-star

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect software and service

Perfect software and service

4 December 2025
OptiSigns logo

Reply from OptiSigns

Thank you! We’re happy to hear you’re enjoying OptiSigns software and our world class support team

Rated 5 out of 5 stars

Already Amazing & Always Improving

This company has created an amazing digital signage system, and their customer support is fast, friendly, and effective. I've watched this company grow from it's early stages and they are constantly improving.
Thanks, OptiSigns!

4 December 2025
OptiSigns logo

Reply from OptiSigns

Thank you for the thoughtful feedback! We truly appreciate your support and are glad you’ve seen the product and team grow over time.

Rated 5 out of 5 stars

Quick and Professional Tech Support

We had an issue with one of the android sticks. OptiSigns responded quickly and with clear instructions. We were back up and running within an hour.

3 December 2025
OptiSigns logo

Reply from OptiSigns

Thank you for sharing your experience. We’re glad our team could help resolve the issue quickly!

Rated 5 out of 5 stars

Great product and support in moving…

Great product and support in moving from trial to Pro Plus level and quick delivery of OptiStick Player that was easy to setup.

19 November 2025
OptiSigns logo

Reply from OptiSigns

Thank you for the feedback! We’re glad the upgrade process and setup went smoothly, and that you’re enjoying the OptiStick digital signage player.

Rated 5 out of 5 stars

So easy to use

So easy to use!
I am by no means a tech person, but this is so easy to use. And the support from Optisign is extremely efficient .I would highly recommend using Optisign

19 November 2025
OptiSigns logo

Reply from OptiSigns

Thank you for your feedback! We’re glad to hear OptiSigns has been easy to use and that our support team has been helpful.

Rated 5 out of 5 stars

Great support and customer so many…

Great support and customer so many other companies have abandoned.

15 November 2025
OptiSigns logo

Reply from OptiSigns

Thanks for sharing your experience. We’re proud of our support team and appreciate your trust in OptiSigns!

Rated 2 out of 5 stars

I ordered an Opti Stick

I ordered an Opti Stick, it was delivered on time. I had trouble pairing it, customer service worked with me to find the problem, which turned out to be my HDMI cable was bad.

22 October 2025
OptiSigns logo

Reply from OptiSigns

Hi Thomas,

Thank you for sharing your experience and for giving OptiSigns a try! We’re glad our support team could help you track down the issue.

If you ever need anything else, feel free to reach us at (832) 410-8132 or support@optisigns.com. We’re always here to help.

– The OptiSigns Team

Rated 5 out of 5 stars

The Support is 2nd to none!

The Support response to inquiries, 2nd to none. From the implementation on testing of these devices, your support and especially Gerardo Garza-Luna has been fantastic. Quick with responses, and already getting your request or question resolved. 5 Stars!

10 October 2025

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