Delivery by DHL was a day late. Fortunately I had a few days off work so I was in the following day. The produce was still in a surprisingly good condition, with only the lettuce a little brown, which... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website is very easy to use and delivery times are flexible. It made ordering easy. We loved the range of things available and the fruit and veg. you delivered taste great. It's really good to ge... See more
Company replied
I have been with the company for almost 10 years and I must say the quality is not as it used to be. We had some amazing items, purple carrots, some interesting veg, they even sent me a bottle of oli... See more
Company replied
Our veg and fruit package arrived on time despite the short window of time we requested. I find that by having our vegetables and fruit delivered I am planning our meals around the produce received, w... See more
Company replied
Company details
Written by the company
Delivering the highest quality organic produce from the farm to your door since 1999. Better for the planet, better for wildlife, better for you 🍊
Contact info
unit 6, felthambrook ind est, tw13 7du, London, United Kingdom
- 02077398181
- customercare@organicdeliverycompany.co.uk
- www.organicdeliverycompany.co.uk
4.0
Great
138 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best quality
The best quality, delicious produce at reasonable prices, friendly delivery & customer service.
9 July 2025
Unprompted review
Reply from Organicdeliverycompany
Hi KB,
Thank you berry much for leaving us a lovely review ☺️
We're so pleased to hear that you were happy with your order and our service. We hope to deliver to you again soon! 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
The carrots were mouldy
The carrots were mouldy. For that I got a refund of £1.76, half the cost of the carrots. I ended up throwing most of the veg away, it was all very poor quality.
17 April 2025
Unprompted review
Reply from Organicdeliverycompany
Hi Paul,
We're very sorry to hear this.
I have tried my best to find your order but I can't seem to find an account under your name in our system.
Can you please send us an email at customercare@organicdeliverycompany.co.uk with your order number so that I can look into this for you.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Their packing is horrible
Their packing is horrible, veg always arrives snapped and smashed
14 March 2025
Unprompted review
Reply from Organicdeliverycompany
Hi Schoebble,
Thank you for taking the time to leave us a review.
We're very sorry to hear that you received damaged produce. It is likely your order was delivered via DPD and your order hadn't faired very well in transit despite our fragile labels on your box. Unfortunately I am unable to locate an order on our system for you or an email from you with your Trust Pilot profile name.
Can you please send us an email at customercare@organicdeliverycompany.co.uk and we can look into this for you and of course try and make things right if we haven't already.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
I would not give you any star If I…
I would not give you any star If I could.
My order arrived but fruits are destroyed, they don't pack them well .
Do not buy, I so not recommend them.
14 January 2025
Unprompted review
Reply from Organicdeliverycompany
Good morning,
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and that your fruit arrived in poor condition. We aim to provide the highest quality produce, and it's disappointing to hear we may not have met that standard on this occasion.
We’ve requested more information via Trustpilot to investigate and resolve this for you, but we haven’t received a response from you. Please get in touch with our customer care team directly at customercare@organicdeliverycompany.co.uk so we can look into your order.
Your satisfaction is of course important to us, and we’d appreciate the opportunity to make things right.
Warm regards
Tiffany
Customer Care - Organic Delivery Company
Pumpkins very poor quality
Whilst delivery was OK, the quality of what was delivered was very poor. We ordered organic pumpkins to make soup. They were very pale when cut open and now, having tasted the soup, to a recipe we have used for years, there was no flavour whatsoever. A very, very, poor product. Regrettably will not be using you again.
10 December 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Eric,
Thank you for your feedback. We’re sorry to hear you were disappointed with the flavour of the pumpkins you received in this order in October. We understand that taste can be a matter of personal preference, and we regret that they didn’t meet your expectations on this occasion.
All our produce is carefully sourced to ensure quality and freshness, and while the pumpkins may vary slightly in taste due to natural growing conditions, we always aim to provide the best possible products.
If you have any concerns about the produce you receive in future, we encourage you to contact our customer care team directly so we can address the issue promptly. I cannot see that you reached out to us after you received this order in October last year. Your satisfaction is very important to us, and we’re always happy to help.
Thank you for giving us a try.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Fabulous Service!
Fabulous service from start to finish. Easy to set up account/order/pay. Delivery date at my request. Delivered on time, well packaged. Items were fresh, looked lovely and tasted marvelous! Thank you.❤️
13 December 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Mrs K!
Thank you berry much for leaving us a lovely review ☺️
We're so pleased to hear that you were happy with your order and our service. We hope to deliver to you again soon! 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Longtime customer and staying that way
I have been using organic delivery company for at least 3 years now and they are great. Their veggies and fruit are good quality, Their prices are reasonable, compared to a couple of the other delivery companies I tried, their customer service is amazing and they consistently do their best to make sure their customers are happy. If I had one bit of “constructive feedback” it is that because my family is small, we often change the size of our veg box, almost from week to week. On the old website this was very easy to do, but their new website made it harder, so instead of being a subscriber I have to make a fresh order every week. It is STILL well worth it! And if you are someone whose needs don’t vary week to week, a subscription to their delivery is very easy and highly recommended.
6 December 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Sudhira 😊
Thank you so much for taking the time to leave us your review. We really appreciate your feedback.
We can set you up a subscription to have alternating boxes if this works better for you. Please reach out to us via email if you need any help with this 😊
Have a grape day.
Tiffany
Customer Care - Organic Delivery Company
Avoid till they sort it out
Mouldy, old, too far gone, stemmy fungus gnat infested mushrooms. Sorry but this is the worst produce I've ever seen. It smelt awful. Went straight in the bin.
Giving an extra star for customer service who are great and refunded. But writing this to warn other buyers.
15 November 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Ryan,
We're so sorry again that you received poor quality mushrooms in this order 😔
Please be assured that this issue was immediately raised with our packing team and that batch of mushrooms were discarded.
As explained when initially speaking with you, this is not the quality that our customers should receive and we're grateful that you gave us the opportunity to make this right for you.
We hope that this doesn't deter you from ordering with us again and we can make it up to you next time 😊
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Spend Your Money elsewhere
If our purchase is anything too go by, then all their good reviews are fake. Because what we got was mostly pig fodder. Disgusting 5th rate quality. Mushrooms that smelt of human waste and went in the bin. we should have returned but due to many factors none greater than am 86 and I am some what disabled, plus the return cost etc and a 25 mile round trip to post due to living in a very rural location.
Believe when we say the quality was Total Garbage. Limp bruised Beans, tiny soft potatoes. Turnips hacked too bits to remove rot etc exposing half the flesh, we spent £39.80. and got 3 food items that were in good condition.
Our Advice spend your money elsewhere, as these unethical people will send you food that should be in the trough. We will never use again
This review is done on behalf of my Old Mum using her words on my account
22 October 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Barbara,
We are very sorry to hear this.
This is not the quality that our customers usually receive.
If you have not yet disposed of your order, would you please be ok to send us some photos of the produce? I would like to investigate this further for you and raise this with our packing team as this is very disappointing to hear, especially with this being your first order from us.
We would be very grateful if you’re able to do this and I would like to offer you a replacement order or a refund. Please let us know what you would prefer. I have responded to your email so you can reply to us there.
We are very sorry again for the inconvenience and disappointment caused.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Reply from Organicdeliverycompany
Hi Lorraine,
Thank you for your review! ☺️
We're pleased to hear that you were happy with your order. We look forward to delivering to you again soon 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Received my first organic order and…
Received my first organic order and everything ok except one plum and I can except that. So overall I will give organic delivery company the thumbs up 👍. Looking forward to my next order.
20 August 2024
Unprompted review
Reply from Organicdeliverycompany
Hey Alan,
Thank you berry much for taking the time to leave us a review ☺️
We're so pleased that you were happy with your first order! We look forward to delivering to you again soon 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Order No. 33273
Ordered fresh Aloe Vera leaves and tea bags : £11.95 as someone in the family was unwell required the Aloe Vera only to realise that I landed in the hands a scamming bunch of people!
That order never came and to my surprise received an email to review the order! Is this the review you are looking for?
All the POSITIVE reviews on here are made up ! None of them is true. Aren't you ashamed of yourself? Scamming someone on a death bed looking to prolong life?
19 August 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Judith,
We are truly sorry for the inconvenience caused by this situation. We can imagine how frustrating this must be, especially given the importance of this order for you.
I wanted to let you know that we received your email this morning at 09:52, and we replied as quickly as possible at 09:56. We also tried to call you to resolve the issue. Unfortunately, it appears that the box was damaged in transit by our courier DPD, making it undeliverable. We completely understand how upsetting this is.
We offered to repack your order today and prioritise delivery for tomorrow, or alternatively, process a full refund. We also provided you with the DPD tracking ID so you can see what happened with your parcel.
We want to assure you that we're not scammers. Please know that we are a legitimate business, and have been for many years. We take pride in our service, and we genuinely care about our customers. The review email you received was automatically sent, which is why it arrived before your order did. We are sorry for any confusion this caused.
Please let us know how we can make this right and we'll make sure to take care of this for you. You can respond to our email or give us a call on 0207 739 8181.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Excellent Organic produce delivered on…
Excellent Organic produce delivered on time inside of good packaging. Will definatly be ordering again.
please leave the stem and leaf attached to the beetroots, they keep better that way.
18 August 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Ali,
Thank you for taking the time to leave us a review ☺️
We're so pleased that you were happy with your order! With regards to the beetroot, generally this is sent without the leaf and stem as this is only available like this at certain times of the year.
When the beetroot is available with the leaf and stem we list this as "bunched beetroot" on our website. Unfortunately, this isn't an option to add to the custom juicing box which I can see is what you ordered.
We do have bunched beetroot available at the moment though should you want to try this in your next order ☺️
I hope this helps.
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Lovely fruit
Lovely fruit! I had been looking for organic pineapple for ages to make Tepache. Thabk you!!
16 August 2024
Unprompted review
Reply from Organicdeliverycompany
Hey Enrico,
Thank you so much for your review! ☺️
We're so pleased that you were happy with your order! We hope to deliver more organic goodness to you again soon 🍍
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Delivery was on time
Delivery was on time, communication was good and the quality of thyme was some of the best we have had in a long time!
16 August 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Ren,
Thank you berry much for your review ☺️
We're so pleased that you were happy with your order! We hope to deliver more farm-fresh goodness to your door again soon 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Fantastic and faultless service
My second order today. I am as starstruck as I was 2 weeks ago when I went into a major zoomie. I live in a part of the UK where good organics are few and where I received 12 beetroot one week to make up the order. although it was an excluded item.. we don't like beetroot! The orders from Organic Delivery are delivered easily by courier within 48 hours packed with ice and the selection is fabulous.
I can truly say my smacked is gobbed ... 😃🤣
15 August 2024
Unprompted review
Reply from Organicdeliverycompany
Hey!
Thank you very much for taking the time to leave us a review! We're berry grateful 🍓
We're so glad that we're able to reach you and deliver you farm-fresh goodness! Thank you so much for choosing to shop organic with us 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
First Organic Delivery order
Received my first order and was very impressed with the speed of delivery and quality of produce. Juicing apples are delicious - thank you!
13 August 2024
Unprompted review
Reply from Organicdeliverycompany
Hey Kate,
Thank you berry much for your review! ☺️
We're so pleased to hear that you were happy with your first order from us. We look forward to delivering you more farm-fresh goodness! 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
My first order
Delivered the day I requested and virtually plastic free.
This is my first delivery but based on that it won’t be my last. The quality of all the items I ordered was excellent. I particularly liked the relatively low value of my order to get free delivery (just under £17) although my order was much more than that. Early days but impressed so far.
9 August 2024
Unprompted review
Reply from Organicdeliverycompany
Good morning,
Thank you berry much for your lovely review! ☺️
We're so pleased to hear that you were happy with your first order. We look forward to delivering you more farm-fresh goodness 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Warm rotting boxes of mouldy produce
Warm, rotting fruit and vegetables received. A quarter of my order was mouldy on arrival. The ice packs were melted and warm. My large pumpkin for example was rotten at the core - this did not happen enroute! Many fruits were squashed and moulded. This was a several hundred pound order. Never again
23 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Liara,
Thank you for your review.
We sincerely apologise for the inconvenience you experienced with your order. Customer satisfaction is our top priority at the Organic Delivery Company, and we always try our best to resolve any issues our customers may have.
Regarding your order of £204.50, we only have one order recorded in our system, and there was no pumpkin included in this purchase. We understand you mentioned the boxes were squashed, so we contacted our courier, DPD, to investigate. The proof of delivery photo they provided, which we shared with you, shows that all three boxes were delivered in good condition.
To recap our previous communication:
On Mon, Jul 22, 2024 at 8:54 AM customercare@organicdeliverycompany.co.uk wrote:
Hi Liara,
We’re very sorry to hear this.
Could you please let us know what items were affected and we will of course refund these for you.
Could you please let us know if there were any cool packs within your box? We do usually pack our orders with these if they need it so I will need to raise this with our packing team to avoid this from happening again if they were not.
Warm regards,
Tiffany
Customer Care
You responded:
Tiffany the cool packs were all warm.
The boxes were quite squashed. The warmth and squash ruined alot of the order.
Hard to identify how much at this stage as threw much away
Liara Saffir
We responded:
Hi Liara,
Thank you for your email.
We’re very sorry to hear this.
All of our orders are packed the day before delivery and refrigerated to ensure freshness. The cool packs remain cool for up to 24-48 hours weather depending, so these should have kept your boxes cool during most of their journey from us to you.
We have asked DPD to send us a photo of your boxes at the time of delivery and I have attached this for you. Can you please let us know which boxes of these were squished so that we can pass this onto them. Our customer’s satisfaction is really important to us so if there are any issues with our couriers’ deliveries, we always make sure to raise this with them as a complaint to try and avoid this happening again with future deliveries.
If you could please let us know what items specifically were affected in your order, we can get these refunded for you. If you could please send us some photos of the contents of the boxes, this would be really helpful so that we can also pass this onto DPD in order to claim for the damages and items needing to be refunded.
Again, we’re very sorry that this was your delivery experience and for the inconvenience this has caused.
Warm regards,
Tiffany
Customer Care
And you responded:
All of the ice packs were melted and warm.
I did not photograph boxes.
F
Did photograph the rotten pumpkin and stone fruits, salad. Gosh so much was mouldy n squashed
As I said, I wouldnt order from you again given the poor quality of what arrived.
So no point wasting yours or my time. Your delivery obv sat on the order for a long time if you claim the ice packs were frozen when sent.
No need for further waste of our time.
The DPD tracking for your order shows that they collected your boxes from us at 15:22 on the 15th July and delivered to you at 12:47 on the 16th July. As we mentioned in our email to you, our cool packs remain cool for up to 24-48 hours and your boxes were delivered in under 24 hours. Your boxes were kept refrigerated until DPD collected from us as we do with all of our customers boxes. We do our best to keep all boxes fresh and cool whilst still with us here at the Organic Delivery Company.
However, if the boxes were left in your porch or outside for a while, especially in the heat, this could have impacted the condition of the contents, and unfortunately, we cannot control this aspect once the boxes have been delivered.
We are very sorry again for your experience and for any inconvenience caused.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Delivery arrives on date expected
Delivery arrives on date expected, variety of products usually quite fresh and good quality. However some products can be over ripe and disappointing, not as fresh as I would like.
30 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Nicola,
Thank you berry much for taking the time to leave us a review ☺️
We are sorry to hear that you received some over-ripe produce ☹️ as always, if you are ever unhappy with your order please reach out to us and we will of course refund you.
Hopefully we can get it right next time for you.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
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