Delivery by DHL was a day late. Fortunately I had a few days off work so I was in the following day. The produce was still in a surprisingly good condition, with only the lettuce a little brown, which... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website is very easy to use and delivery times are flexible. It made ordering easy. We loved the range of things available and the fruit and veg. you delivered taste great. It's really good to ge... See more
Company replied
I have been with the company for almost 10 years and I must say the quality is not as it used to be. We had some amazing items, purple carrots, some interesting veg, they even sent me a bottle of oli... See more
Company replied
Our veg and fruit package arrived on time despite the short window of time we requested. I find that by having our vegetables and fruit delivered I am planning our meals around the produce received, w... See more
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Company details
Written by the company
Delivering the highest quality organic produce from the farm to your door since 1999. Better for the planet, better for wildlife, better for you 🍊
Contact info
unit 6, felthambrook ind est, tw13 7du, London, United Kingdom
- 02077398181
- customercare@organicdeliverycompany.co.uk
- www.organicdeliverycompany.co.uk
4.0
Great
138 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Thank you so so so much
Thank you so so so much for a really well packed and fresh order! I'm bowled over by the care taken and quality freshness delivered, way above and beyond - we need more companies like you!
Thank you so so much, it's really very much appreciated and do pass on big love to the packing team, very impressive indeed, thank you 😃
26 June 2024
Unprompted review
Reply from Organicdeliverycompany
Good afternoon,
Thank you berry much for your lovely review! ☺️
We are so pleased that you are happy with your order! We look forward to delivering more farm-fresh goodness to your door 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Don't order if you are in Scotland.
Your website states that you deliver to postcodes throughout the UK with some exceptions in the Highlands and Northern Ireland. After placing my order, which was very easy to do, with the seasonal produce I wanted for Prestwick (mainland Scotland south of Glasgow) it was cancelled by a very short email saying you don't deliver to my postcode and to "have a grape day" I get the sustainability issues around delivering far and wide, but your website needs to be clearer than this.
27 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Elizabeth,
Thank you for taking the time to leave us a review ☺️
We are sorry that we had to cancel your order, we completely understand your frustration. We wish we could deliver to everyone! But unfortunately, we are restricted by some postcodes and yours is sadly one of them ☹️
As you mentioned, we do note on our website that we don't deliver to some areas and we do respond to all of our customers that check with us before ordering if we cover their area if unsure.
I can see that we did email you to say "Hi Elizabeth,
We’re very sorry but we have had to cancel your order because we don’t deliver to your postcode ☹
Have a grape day"
We did apologise and of course notified you of your cancelled order as soon as we received it. We appreciate that this isn't ideal and we're sorry again that we aren't able to deliver to you.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Great tasting fresh produce from expert…
Great tasting fresh produce from expert organic growers
26 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Mrs C!
Thank you berry much for your lovely review ☺️
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Ok experience
One of the items was not included in the order, which was a shame as it was part
of the "package"...and still waiting for my refund for the missing item. It was a gift to a friend who just had a surgery so I put a note, which was also never delivered 😕 However, my friend told the quality of the fruits was good and the pear she had was delicious.
26 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Fatima,
Thank you for taking the time to leave us a review, we really appreciate all of our customers feedback ☺️
We're sorry to hear that your order was missing some items ☹️ I have checked this morning for you and can see that we did refund you for the Biotiful Kefir as this was out of stock and you were sent an email for this on the 25th July.
If there was something else missing please can you pop us an email and we will of course get this sorted for you: customercare@organicdeliverycompany.co.uk
We are pleased to hear that your friend enjoyed her fruit 🍊
Thank you again for your review.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Organic Delivery Company is great!
Since I have been ordering from the Organic delivery company I have been impressed by the range of products available and by the quality of the products.
Ordering is straight forward and delivery has always been punctual. I very much like the system of returnable boxes and always try to keep them in good condition. I frequently have questions about products and these are always dealt with promptly by email. There are one or two aspects of the website where I would like to see changes: when I last ordered, the weights/quantity of some items were not provided so I assumed they were much as they had been before and when I logged back in to view my last order I couldn't find a way to view it. I would also like to be able to build up my order over 2 or 3 days, i.e. choose my delivery date and then be given a deadline by which I would have to have carried out any amendments to the order. At present, once I have placed my order I can't access it again to add items.
24 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Jeffrey,
Thank you for taking the time to leave us a review. We really appreciate your feedback ☺️
I will pass your website suggestions onto the team and we can certainly look into this! We are always open to ways we can improve our customers experience shopping with us so this is really helpful feedback, thank you.
For the mean time, if you place your order and need to add or remove any items, you can reach out to our customer care team at customerservice@organicdeliverycompany.co.uk with any changes and we can process these for you up to 2 days before your delivery is due. If you need to make a change very last minute we will certainly try our best but our packing team pack all orders the day before your delivery to ensure maximum freshness, so we can't always guarantee this.
I hope this helps!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Top of the world.
Best top quality organic food at a reasonable price. Taste is out of this world. Very quick delivery. Well done to this company and I will continue to use on a regular basis.
11 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Ken,
Thank you berry much for leaving us a review ☺️
We are so happy to hear this! We look forward to delivering more farm-fresh goodness to your door 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Just what we needed!
Just what we needed!
easy and reasonably priced we've been getting the mixed veggies and fruit boxes every week and we couldn't be happier. We had a little hiccup on the first delivery where eggs were missing but customer service was fast and nice and since then there's been no trouble! It makes our weekly meals much easier to plan and it's such a nice feeling knowing that everything is organic, and tastes delicious!
15 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Berta,
Thank you berry much for your review! ☺️
We're so pleased that you are enjoying your orders and that our customer care team looked after you.
Thank you for choosing to shop organic with us! 🥕
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Highly recommend, fantastic service!
I ordered turmeric root, ginger, sprouts and loose beetroot, I'm so happy with the quality of the produce , the beetroot has a delicious flavour, very clean and like it should taste. The turmeric is lovely fat pieces , superb. Great company and value for money, delivery on time as well!
19 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hey Tam,
Thank you very much for taking the time to leave us a lovely review! ☺️
We are so happy to hear that you are enjoying your orders from us.
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
I was very pleased with the Aloe vera…
I was very pleased with the Aloe vera leaves.
3 June 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Julienne,
Thank you very much for your review ☺️
We are so pleased to read that you are enjoying your aloe vera leaves!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Fantastic range and quality of produce
Fantastic range and quality of produce. I had an issue early on that was swiftly addressed and everything’s been great since then.
24 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Tansey,
Thank you very much for taking the time to leave us a review ☺️
We are so happy to hear that you are enjoying your orders from us. We are glad that our customer care team were able to help you with your issue, we're always happy to help!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Lovely fresh produce
Lovely fresh produce. Well packaged. Quickly dispatched and delivered. Fairly priced.
24 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hey Heather,
Thank you very much for taking the time to leave us a lovely review ☺️
We are so happy to hear that you are enjoying your orders. Thank you for choosing to shop with us!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
This is the only purely vegetarian…
This is the only purely vegetarian company who do veg boxes - this is why I stay a customer, despite issues every 2-3 weeks with the driver not ringing the doorbell, an item not arriving and not being automatically refunded, or not knowing if delivery will be 6am till as late as midday until it shows up. The regular delivery driver is a star and always follows delivery instructions, plus being friendly and helpful.
24 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Sanjivani,
Thank you for taking the time to leave us a review ☺️ We really appreciate your feedback.
We are sorry to hear that you have had some problems with your delivery experience ☹️ I can't seem to find your order on our system under your name here on your review. Could you please pop us an email at customercare@organicdeliverycompany.co.uk and we will of course look into this for you. We can then make sure we have the correct delivery instructions for you and raise this issue with the driver to avoid this happening again. It may be that this delivery was delivered by one of our temporary agency drivers which we do rely on occasionally whilst we are waiting for our new permanent driver to join the team.
For our London customers we use our own delivery drivers instead of DPD. Our drivers’ routes can change, so we can’t give an exact delivery window unfortunately and your delivery time can vary. Although, we do try to stick to the same time each week it can be a little later occasionally. We will always let you know as soon as possible if we aren't able to deliver your order on your selected date.
With regards to your item not arriving, any items available on our website at the time of you placing your order means that it is in stock. Unfortunately, some items can become unavailable when it comes to our packing team packing your order. As we pack all of our customers orders the day before delivery to ensure maximum freshness, this means that there can be some time between us receiving your order and it being packed by which time some items can sadly go out of stock. We receive regular deliveries from our farmers and suppliers, but occasionally we won't have time to add these to our order although we do try our best! We will always refund any items that you do not receive, please let us know if this happens again and we can get this sorted straight away for you ☺️
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Reply from Organicdeliverycompany
Hi Jamal,
Thank you very much for taking the time to leave us a review! We really appreciate it ☺️
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Usually I wouldn't give less than 4-5…
Usually I wouldn't give less than 4-5 stars. The majority of products have been 5 star excellent most of the time. Just this last time the apples and oranges were poor quality. The oranges dry, loose skins and bitter taste. The apples absolutely tasteless (to the compost bin with them). All other items in my order were high standard quality. Especially apricots and plums have been excellent.
15 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Kam,
Thank you for taking the time to leave us a review. We really appreciate it and value all our customers feedback ☺️
We are sorry to hear that you weren’t happy with your apples and oranges ☹️
At the moment we are in southern hemisphere apple season, we find that they aren’t as good as English apples but we do have customers that still want to eat apples this time of year even though it isn't really apple season, so we still sell them. We expect the return of English apples mid to late august so hopefully you enjoy these more when they come in 🍏
The same with the oranges, we are at the end of the European season and although most people relate oranges with summer, they are actually a winter fruit! 🍊
We are happy to hear that you are enjoying the stone fruit though, this is the season for them ☺️
If you are every unhappy with your order please don't hesitate to reach out to us. We're always here to help!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Scrumy
Everything was great. Cherrys were to die for. Should have ordered more gooseberries. I am still waiting for greengage to come into season. I should
have been more on the ball when answering this question. The box of fruit arrived on time well packed and everything inside was in good condition. This was my second order from your company. The first order was just as good again I should have ordered more of everything. Next time I will order more so I am not caught short again. Thank you good hunting for greengages 😳. Jh
5 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hey Jennifer,
Thank you very much for your review! ☺️
We are so pleased that you enjoyed your order. We have had lots of great feedback on our cherries and gooseberries, they are popular! 🍒
We are hoping to get some greengage in soon! Keep your eyes peeled on our weekly what's new newsletter for them.
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Thrilled with my first purchase
This was my first box purchased from the Organic Delivery Company after I became disillusioned with another well known company that I’ve been buying from for years. I am absolutely thrilled with my first box and will be buying regularly from now on. The amount of fruit in the box was really generous and the quality was excellent. The gentleman who delivered the box via DPD was helpful, on time and polite. Overall a very good buying experience!
23 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Jan,
Thank you for taking the time to leave your lovely review! We really appreciate it ☺️
We are very pleased to hear that you were happy with your first box from us! 📦
We look forward to receiving your future orders and delivering you farm-fresh goodness 🥕
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Grape Service, Grape Produce
I placed my first OrganicDeliveryCompany order in 2021 and since then I haven’t looked back. I’ve moved from Glasgow to Manchester and now to London and all of my packages have been delivered to me with love and care. Save for some mishaps which have been as a result of the delivery companies/ drivers, I haven’t had any issues with the produce. Always fresh, crisp and juicy, you can trust what’s going into your body. As someone who comes from a generation of farmers, these are some of the best produce I have eaten!
23 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hey Sim,
Thank you so much for taking the time to leave us a review! ☺️ We love to hear from our customers.
We are very happy to hear that you have long been enjoying our produce. Thank you for continuing to trust us to deliver you the best quality organic fruit and veg! We are extremely grateful that you choose to support our business and more importantly that you enjoy what you receive ☺️
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Excellent company
Excellent company. Highly recommended for their customer service and immediate attention to any problems. Its the best quality fruit and veg I have found for an online delivery and I have had weekly orders for 6 months.
24 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Pat,
Thank you very much for your lovely review! ☺️
We're berry happy to hear that you are enjoying our fruit and veg! 🫛🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Pleased I found your company
Good quality - good price - choice of delivery date and helpful customer service.
24 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hi Chris,
Thank you berry much for your review and choosing to shop organic with us! ☺️
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Fantastic quality. Fully recommend this company
Fantastic quality - ALL vegetables are wonderful, really fresh and tasty. Best "box" scheme online. All other shop goods are great too - fantastic choice of items with tinned goods, dairy, and household. All are reliable organic brands. Fully recommend this company
24 July 2024
Unprompted review
Reply from Organicdeliverycompany
Hey Amanda,
Thank you berry much for taking the time to leave your lovely review! We appreciate it more than you know ☺️
We look forward to delivering more farm-fresh goodness to your door 📦🍓
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
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