Osprey Action Sports Reviews 

Needed replacement surfboard and very swift response with no fuss.

I made two separate purchases from Osprey Action Sports, and both were completely the wrong size despite following their charts. The first was tiny; the second (a men's size based on their waist recommendation) was massive.

Customer service was utterly useless. I sent four separate emails asking for sizing help and received the same generic, copy-pasted response every time: "just buy the next size up" or "return and buy another." Meanwhile, I am losing money on return shipping fees and losing my original discount with every mistake they cause. Plus, returns take far too long to process.

Thanks to their unhelpful policies and inaccurate size charts, my son’s event is here and we are stuck with an oversized wetsuit that doesn't fit properly. To top it all off, if their charts had been accurate and I'd bought the right size initially, it would have been half the cost!

Update post below,

I need to correct the record regarding the company’s recent response claiming they have "resolved" my issue. This is entirely inaccurate. They have done no such thing. The only action they’ve taken was refunding me for the first wetsuit, a frustrating process that took a full month of back-and-forth to get done. Aside from that, nothing has been fixed or resolved

Terrible, I have received two left feet which I carried all the way to Amsterdam as a gift for my sister. Loved the product so it was unfortunate there were two left feet. Its a real shame because I simply wanted to send them item back and receive the correct item. Communication and correspondence has unfortunately been very poor and unhelpful.

Returned an item, no acknowledgment 10 days on and no refund issued.

Ordered stunt scooter for my grandsons birthday, he loved it!
Very quick
Well packed
Would recommend

Still awaiting a refund for an item returned on 21st May.

Only order if you are sure you won't need to return item
I orderd a swim jacket for my dog
It arrived fine good product but too big for my dog
Arranged with the company to return item
But 13 days after they had received item back no refund had to contact them
I was told it would be processed and would take 10days more to receive refund
I have now received my refund but their refund process is shocking
Only order if you know you won't need to return the item

Online is easy to navigate witj all information I need from size ( conversion), to the material and to secured delivery.

Great service, quick delivery & products as described on the website

Delivery was on time, however I returned an item via evri on May 19th and 3 weeks later I have received no update or refund.

Really pleased with this rucksack. It is very lightweight and has plenty of capacity for a few days' travel.

Nothing wrong with the wetsuits I purchased but they didn’t fit my 2 sons. I returned them 3 weeks ago and still no sign of a refund. Customer service is very slow. Based on this I will not purchase from Osprey again unfortunately.

Returned a wetsuit nearly 4 weeks ago for a refund,sent various emails regarding it and still no response from them!! Customer service is shite

Good-looking, sturdy scooter, and easy to steer. Much enjoyed by my three+3/4 years old grandson. Scooter unfolds and folds down readily and safely.
Thank you.

Absolutley as described. Great product.

Great product excellent company

Made a mistake on order, emailed in straight away, 3 days still no reply and they still sent order out.
I should have read reviews before ordering, will not be using again!

I bought six skim boards for the eldest six of my eight grandchildren!
The product is excellent and I'm sure they will be well received when I give them to the grandkids in Newquay in two weeks time.
Osprey's response to my order was excellent with five of the boards arriving really promptly. However, the carrier managed to lose one board and their response and eventual delivery was truly lamentable!!
This is reflected in the 4* rating I gave. Such a shame because Osprey were so good.

Have purchased items from Osprey over quite a few years.
Have never had a problem with them even if I had ordered the wrong size.
They are always eager to help and make it so easy when you have to exchange items.
I cannot fault Osprey at all and will continue to purchase from them for years to come.