OUTsurance Ireland Reviews 

11,325
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 8,428 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely helpful, polite, and professional when discussing policy details and answering questions over the phone. Many people also appreciate the competitive pricing and the substantial financial savings achieved on their policies compared to previous insurance providers. Some reviewers were not happy with response times, noting that getting callbacks, receiving policy documents, or securing quotes took a bit longer than expected. A few consumers additionally mentioned having to repeat information already provided or experiencing minor communication delays during the entire setup process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as polite, friendly, and... See more

Price

Clients share positive opinions on price, consistently reporting competitive quotes and significant savings... See more

Customer service

Customers report extremely positive experiences with customer service, praising staff for being friendly,... See more

Service

Consumers find service to be positive and consistently report helpful, efficient, and professional assistance... See more

Value for money

People report positive experiences with value for money, highlighting significantly lower prices compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your rep John was excellent, he explained everything very well with nothing rushed. lf I have no claims in three years its then l will have a real experience of how l was treated, in the meantime l w... See more

Rated 5 out of 5 stars

Hi I tried outinsurace as my sister had used them and they advertised on tv ,, strange the people always say they saved €250 etc on car insurance,, I had already had my car insurance so I... See more

Company replied

Rated 5 out of 5 stars

The person who managed my car insurance quote was excellent at her job. She has fabulous customer service skills, there was a huge number of questions so the call took awhile. But she had enough patie... See more

Rated 5 out of 5 stars

Called recently to enquire about car insurance. The agent i spoke to was so friendly and professional. Got a fantastic quote which came in alot less that my previous provider. Everything was emailed t... See more

Company replied


Company details

  1. Insurance company

Written by the company

OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

11k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(11,325)

8,105 reviews in the last 12 months

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Rated 1 out of 5 stars

What a con job!

What a con job - stay well clear of this company. I filled out online request for insurance for my wife’s car but when it came to named driver section it would not go further. I had to call them because of this and I got a “jolly”sales person - full of the joys of life!! He gave a reasonable price (but not great) for my wife alone but added over €700 to cover me as a named driver purely because I had a small claim of €1200 three years ago from another company - you just don’t seem to get anything OUT!
Stay clear of this company - it makes great promises with its TV ads which mean absolutely nothing when it comes to getting a good quote - at the end of the day I got a quote for both of us for €800 cheaper than OUT!!!

10 August 2026
Unprompted review
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Apologies for not meeting your expectations this time, Gabriel. Hopefully we can improve on this experience in the future.

Rated 5 out of 5 stars

Great Price, Friendly, Fast

Outsurance were excellent. The person I spoke to was very polite, friendly and efficient. They gave me a price for my home insurance that was fair and reasonable. I saved 200 euros on the next best offer. The excess was a lot lower than that quoted by other companies too, even those found by a broker I tried. The excess offered by another company was 1000 euros. With Outsurance it was 375. Very good service. I'm happy. I highly recommend outsurance.

7 August 2026
Rated 2 out of 5 stars

Time wasters.

Time wasters.
You are led to believe that you will get an online quote, but after spending the time putting in details, they call you immediately, asking you to confirm everything you've just entered.
If other's quote over the internet, why can't they?!

15 August 2026
Unprompted review
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We apologise for the 2-star experience, Gordon. We hope to meet your expectations next time.

Rated 5 out of 5 stars

A prompt response to my call

A prompt response to my call. I dealt with a chap called Pierre who was professional and helpful. Overall I found the process very prompt and friendly. I can't say a bad word about the whole process.

6 August 2026

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