OUTsurance Ireland Reviews 

11,294
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 8,418 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, polite, and very helpful when handling policy setups and general inquiries. Consumers also appreciate the great overall value, noting that insurance quotes are often much cheaper and far more competitive than alternative providers on the market. However, some reviewers felt that communication could occasionally be slow or that customer service fell short of their overall expectations. A few people additionally mentioned encountering minor delays with documentation or having to repeat information already provided during the call process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as polite, friendly, and... See more

Price

Clients share positive opinions on price, consistently reporting competitive quotes and significant savings... See more

Customer service

Customers report extremely positive experiences with customer service, praising staff for being friendly,... See more

Service

Consumers find service to be positive and consistently report helpful, efficient, and professional assistance... See more

Value for money

People report positive experiences with value for money, highlighting significantly lower prices compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outsurance were excellent. The person I spoke to was very polite, friendly and efficient. They gave me a price for my home insurance that was fair and reasonable. I saved 200 euros on the next best... See more

Rated 5 out of 5 stars

Your rep John was excellent, he explained everything very well with nothing rushed. lf I have no claims in three years its then l will have a real experience of how l was treated, in the meantime l w... See more

Rated 5 out of 5 stars

Hi I tried outinsurace as my sister had used them and they advertised on tv ,, strange the people always say they saved €250 etc on car insurance,, I had already had my car insurance so I... See more

Company replied

Rated 5 out of 5 stars

The person who managed my car insurance quote was excellent at her job. She has fabulous customer service skills, there was a huge number of questions so the call took awhile. But she had enough patie... See more


Company details

  1. Insurance company

Written by the company

OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

11k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(11,294)

8,077 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A brilliant price for comprehensive…

A brilliant price for comprehensive insurance on my car compared to other car insurance companies and the staff are really helpful and friendly

29 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for the 5-star rating!

Rated 5 out of 5 stars

The people working there where very…

The people working there where very helpful, and they always answer the the phone , and your pricing is very good Thank-you George

4 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for your feedback!

Rated 5 out of 5 stars

OUTsurance was easy to deal with

OUTsurance was easy to deal with. No stress. My previous insurance company and other insurance company’s couldn’t match or beat there price. Hassle free

27 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We’re glad you’re satisfied with our service!

Rated 5 out of 5 stars

Great Service

Price, service and ease of process were first class. Staff member made the process very simple and straightforward.

4 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for the support!

Rated 5 out of 5 stars

Brilliant

Eva was friendly and very professional, great price ,great cover and no nonsense.

4 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Your review means a lot!

Rated 4 out of 5 stars

Their quotes were good but their…

Their quotes were good but their customer service was a bit poor.
They did not return phone calls when they said they would and their website does not have the facility for renewing a policy.

4 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

If there’s anything we can do to make your next visit a 5-star one, please let us know!

Rated 5 out of 5 stars

Insurance

Good experence while purchasing my insurance

30 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We’re here whenever you need us!

Rated 1 out of 5 stars

We take nothing out what a load of…

We take nothing out what a load of shite cos breakdown assistance is extra so they say.
Broke down on the side of the road for 6.5 hours with a 3year old. No one was helpfully at this company. We have the van car and house with them will be pull all not irish owned and I dont believe they would help you when u need it. Stay well away. I put in complaint and claim no help

29 July 2026
Unprompted review
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We regret that we didn’t meet your expectations, Siobhan. Please accept our sincere apologies.

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