North Oxford MINI Reviews 

175
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Great service from Sarah who helped me to get an Electric Countryman on the Motability scheme for my daughter! Sarah was very helpful and patient with me as I’d not driven an automatic car before le... See more

Rated 5 out of 5 stars

Honestly, the best car dealership I have ever dealt with. Friendly, helpful people who listened to me and provided an excellent service.

Company replied

Rated 5 out of 5 stars

Rhys was a tremendously patient with two dithering old fogeys, as we hummed and hawed over a new Mini Countryman. Turns out cars have come on a long way in the last few years! He, and Ricky in his ab... See more

Company replied

Rated 5 out of 5 stars

Just collected a new Clubman and am really pleased with the service from North Oxford Mini. Rhys was extremely helpful and patient, finding us the perfect nearly-new model and letting us make our mind... See more

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4.7

Excellent

TrustScore 4.5 out of 5

175 reviews

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4.7

All reviews

(175)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Darren was fantastic

Darren was fantastic, so accommodating to my needs and those that came with me. Product knowledge was great. Overall, great guy and great salesman.

27 August 2021
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hi Adam, thank you for taking the time to leave Darren such a great review. We hope to see you again in the future.

Rated 5 out of 5 stars

Thank you Rhys!

The only reason we came all the way to Oxford, was because of Rhys Lines. I sent in an online enquiry about a vehicle we had interest in and the very next morning Rhys sent us a video of the vehicle and followed up with a phone call. Since then he's be so professional and so efficient and we've now bought the perfect vehicle for my wife. Rhys is one of the nicest people I've dealt with. I cancelled all my other appointments with Audi & Toyota, to come all the way to Oxford and come and see Rhys. His customer service was impeccable and was always looking at ways to help us. Thank you again for all your help Rhys. I hope you get the recognition you deserve within the company.

9 August 2021
Unprompted review
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Reply from North Oxford MINI

Thank you for taking the time to leave Rhys such a great review. We're really pleased to have been able to help find your wife her perfect MINI. Many happy driving miles in your new MINI and we'll hope to see you again in the future.

Rated 4 out of 5 stars

Give Becky a raise!

I purchased a car from Oxford MINI towards the end of last year and unfortunately after only a few months and 2000 miles the clutch and fly wheel needed replacing. While I have been driving for several years and never had an issue with a clutch, as the clutch is not something that is checked prior to sale, there was unfortunately no proof that this wasn't user error and I was landed with a rather large bill after spending a lot of money on the car only 6 months prior. As someone that is still young and to be asked to pay two months salary on a car that I was certain I did not misuse was traumatic to say the least. However, I wanted to thank the service team, particularly Becky who took me through the whole process, let me cry down the phone to her and try her best to do everything she could to help. In the end, the garage was very understanding and I ended up paying only 38% of the original asking price due to an offer of good will. While this was still a lot of money to someone like myself, I fully appreciate their help and wanted my MINI back on the roads as soon as I could. I felt like during the few weeks that my car was in the garage, Becky and I built a fantastic working relationship and she even hand delivered a bottle of wine to my home upon finding out some personal news of mine. A great girl and I want to thank her for making the process a little less painful despite my bank account feeling the burn!

2 August 2021
Unprompted review
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Reply from North Oxford MINI

Hi Mel, thanks so much for taking the time to leave Becky such a great review. We are always very happy to help and Becky will be really pleased to hear she was able to help make your recent service experience less stressful. Have a great week.

Rated 5 out of 5 stars

Just brought a car from mini oxford,

Just brought a car from mini oxford,
Had fantastic service from Ricky Clarke,
Very knowledgeable and helpful saw the car Wednesday in the garage and it was ready to pick up Saturday. With a full tank of fuel fantastic
Mark taylor

1 August 2021
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hi Mark, thank you for taking the time to leave Ricky such a great review, he'll be delighted. Enjoy your new MINI and we'll hope to see you again in the future.

Rated 5 out of 5 stars

North Oxford MINI parts department

After finding my MINI had been damaged in a car park & the wing mirror broken I phoned North Oxfords MINI parts department, they have been brilliant from start to finish. The part was ordered immediately and less than 24 working hours later I had a phone call to say it had been delivered. Darren even helped to fit it for me (possibly an easy clip in job but I was clueless and Darren didn’t hesitate in offering), nothing was too much trouble. I’d definitely recommend MINI parts dept at North Oxford MINI. Thank you Darren.

5 July 2021
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hi Louise, thank you for taking the time to leave such a great review for Darren and the parts team, we're always very happy to help and are pleased to have been able to fix your wing mirror so quickly for you. Thank you for your review.

Rated 5 out of 5 stars

From Philly & David

From Philly & David
Just collected our new red mini convertible!
As we drive onto the Oxford forecourt, Katie had the car there ready with roof down in the sunshine. It really looked fabulous!
Excellent service. Good speedy email responses throughout. Well done Katie. A great experience for my special zero birthday!

16 June 2021
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Philly & David, thank you so much for taking the time to leave Katie such a lovely review, she'll be delighted to hear she was able to make your recent visit to collect your new MINI such a great experience. Enjoy this lovely weather in your new convertible, and many happy returns for your special birthday!

Rated 5 out of 5 stars

Really Excellent Service

It has been a real pleasure working with Katie to acquire my new MINI. She has done everything to accommodate my requests and has been charming and super helpful throughout. I will definitely ask for her when I come back for my next car.

14 June 2021
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Thank you for taking the time to leave such a great review, Katie and the team will be delighted to hear your recent experience buying a new MINI was such a positive one. Enjoy your new MINI and we'll hope to see you again in the future.

Rated 5 out of 5 stars

We picked up our new electric Mini 4…

We picked up our new electric Mini 4 days after ordering it. The whole experience has been a pleasure – many thanks to Katie Newland

14 June 2021
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Thank you for taking the time to leave such a great review for Katie, she'll be delighted to hear your feedback. Enjoy your new MINI Electric!

Rated 5 out of 5 stars

Mini Cooper S - excellent purchase experience

Reserved a Mini Cooper S on Sunday, then went to North Oxford location on the Wednesday. Car was very well presented, low mileage and reasonable price. Ricky, the sales advisor, was very helpful and knowledgeable. Excellent purchase experience and my wife (ultimate customer) loves her new car. Thank you!

9 June 2021
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hi Richard, thank you for taking the time to leave Ricky and the team such a great review. Wishing you and your wife many happy driving miles in your new MINI Cooper S and we'll hope to see you again in the future.

Rated 5 out of 5 stars

Went to North Oxford Mini yesterday to…

Went to North Oxford Mini yesterday to pick up our New Mini Paddy Hopkirk Edition.
Before handover and pickup, the communication and information was excellent by Katie J.

On the Day, from the minute we entered the dealership, the welcome and friendliness of the team was evident.
We were made to feel welcomed and special throughout the visit.
Their customer care practices are exemplary.

We highly recommend North Oxford Mini,
An excellent Dealership if you are looking for a Mini.
Thank you to all the Team at Oxford North for looking after us.
David and Dale

16 April 2021
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hi David and Dale, thank you for taking the time to leave such a great review. We have only recently adopted our Trustpilot accounts and so I apologise for the delay in acknowledging your review. The team will be delighted to hear your recent experience picking up your MINI Paddy Hopkirk Edition was such a positive one. Wishing you many happy driving miles and we'll look forward to seeing you again in the future.

Rated 5 out of 5 stars

Fantastic service from start to finish.

We have been looking for 1 Mini Electric and a Mini Exclusive. We had visited a number of Mini dealerships and were most impressed by North Oxford Mini centre. They gave us space to look around and plenty of time to test drive. The service was first class and everyone helpful and friendly. We ended up purchasing both Mini's from the dealership. The overall service provided by the staff was fantastic. Special thanks to Josh for all his hard work in both meeting our requirements and getting the best deal for our existing cars in part exchange. The handover today was through and we had plenty of time to ask questions and go over all the details on both vehicles.

Would highly recommend North Oxford Mini garage.

Paul & Darren

15 April 2021
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hi Paul & Darren, thanks so much for taking the time to leave such a great review, we're really pleased to hear your recent experience buying your 2 new MINIs was such a positive one. Many happy driving miles in your MINIs and we hope to see you again in the future.

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