PaintNuts Reviews 660

It was so easy to find the right paint for our car, brilliant website.

Absolutely awful customer service. They don’t reply for weeks upon end, when they do reply they then just unassign the email as they don’t want to deal with it, refuse to open complaints or provide any info. Definitely AVOID! Small claims court action is now pending.

*to confirm to the response, I have not received said refund.

Having produced a special colour (Royal Green) Skoda decided they wouldn’t bother to produce touch up sticks/pens for it. Fortunately PaintNuts did, and having tested it on a hidden area, I was delighted to find it was an excellent colour match. I even lost sight of where I had used it. The pen nib applicator is also such much better and easier to use than the brush in most touch up sticks.

An added bonus was that the touch up pen worked out cheaper than Skoda would’ve charged had they sold one.

On the downside, PaintNuts need to look at the quality of the bottles that they use. The primer arrived with a split in the bottom & leaking paint (although quickly replaced by PaintNuts when I emailed them). The bottles can also be really tricky to open.

Service good and reliable. Excellent product delivered promptly.

Ordered some paint for our upvc windows, within 5 minutes of delivery I emailed (26th march) to inform them that one of the clips hadn’t been put on properly and the paint had leaked, I also attached 3 photographs, I had an automated email back with a ticket ID acknowledging the email and saying someone would be in touch within 1 business day and as of today (31st march) I’ve heard nothing back
There is a phone number but that just makes a strange sound at you and the call ends…. Complete waste of £60, after seeing all the reviews on here it seems this is the standard customer service from this company!

Update: the below reply is an insult, I was offered 5% which comes out at £3!!!
AVOID THIS COMPANY!!!!

Bought 2 x touch up +primer + lacquer for different cars. One Classic car colour for £26.99, the other for £18.99. Both touch up paint brushes were too long for the container therefore useless as the brush had deformed at the bottom of the container. Then I discover the colour match for both was totally wrong. All in all, an expensive waste of time! Their website is misleading as it shows a clearly manipulated 4.6/5 from another review site which has a Trustpilot rating of 1.3/5. Don't waste your time or money, buy elsewhere.

Made an error on an order putting two of the same items in my basket instead of one. Emailed immediately about the error seeking that it be corrected and a refund given, but still no response after 48 hours and looks like order now despatched.
Very poor customer service and will not use again.

Update-

The response from PaintNuts is factually incorrect. I received an automated response to my initial email seeking to amend the order and they simply failed to respond within the timeframes given, resulting in the duplicated order being despatched:

Dear Customer,

We would like to acknowledge that we have received your request and a ticket has been created.

Your ticket ID is: 95302

A support representative will review your request and send you a personal response (usually within 1 business day).

Please note that our help team's hours of operation are from Monday to Friday, 9am to 5pm.

Absolutely rubbish. Paint far too thick. The brushes attached to the paint pots ate not secure and just wobble making it impossible to use. I ordered the extra brushes which were rubbish. Customer service non existent emailed twice no response. Never again. Waste of £40

Ordered a touch up paint a week ago and was advised delivery would be on the 12th. Despite 3 emails I have had no response and as of 17th March nothing has arrived. Beware of buying from this company, as no one responds.

I ordered a paint pen for my car, what came was the wrong shade of red, I thought it would have been no problem getting it changed.
No, after asking me to do some tests to make sure it wasn't wrong they just stopped emailing me, been ignored for 2 days despite several emails sent. Terrible customer service. I won't be using them again.

Great costomer service colour matches are spot on speedy delivery many thanks

Fantastic paint and perfect colour match . Couldn't be happier. Very easy website to get round too. Definitely our one stop place for paint . Highly recommend.

Great service I made a mistake on the quantity I ordered a text sent all was put right the paint pent was sent colour correct as usual THANK YOU

Fantastic company got our car colour exactly as needed well done to you all

Literally does what it says on the tin. Best go to company for paint match service. Matches with car registration and colour match is excellent. Spray cans have fan adjustable nozzle for great finish and don't block. Highly recommend.

used them before, very reliable and quick service

I have now placed two orders with this company, The first was for a touch up paint for my VW it was a good match . However Last month I ordered a complete kit from them, when the weather gave me the opportunity I used them according to the instructions . The paint colour was about 8 shades lighter than it should be . I asked for a replacement. but have been bombarded with requests for time wasting, shaking and turning the product upside down.for 24 hours, even though a photo sent to them clearly shows that it is not a match they just keep asking for me to do more jigging and photos. It is clear to me that I have wasted my money.. nearly £40 .DO NOT Recommend USING THIS COMPANY.! (Please see below)

UPDATE 3/3/26
only after I posted the above did I receive a phone call from Caroline @ Paintnuts .She was aplogetic and offers me a replacement or a refund. I do not wish to continue with any company that has a very poor customer service, so I asked for a refund.
However what I got was a part refund for the paint only and they would consider a refund for the balance should the primer and lacquer not be used, and I return them to Paintnuts . I have suggested that should they care to arrange for a collection I would send them the compleate kit, as this situation is there problem, not mine and I expect a refund of my total payment £38.95 not the £24 that have sugested. I have not yet received a reply !
Second update: 13/03/26
I have now received a full refund today.
I had conciderd deliteing this revue. However because of the very poor after sales service, I have experienced, I will not.

I needed a touch up pen for my car ,looked everywhere and came across Paintnuts
Absolutely brilliant service

Absolutely fantastic product if your overthinking will it work or not do it the colour match, the finish, the supplies, is body shop quality brilliant has made my repairs like new kudos to these guys they do a brilliant job delivery was perfect and so were the products!