I had an extremely disappointing experience with Paladin Sports and feel it’s important to share it clearly. My initial contact was with Vanessa, who spoke to me abruptly during our first c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Size is just not quite right re cut/fit of training shirt and shorts. Material feels low quality. Colours look different to original design proofs. Shipping & purchase easy and well handled wit... See more
Company replied
I paid for express shipping for an item that's taken over 8 weeks to arrive. Express posting/shipping shouldn't even be an option in this case. Moreover, Paladin should warn customers that the item ha... See more
Company replied
After months of waiting (which I understand up to a point- other overseas purchases did not take this long to arrive), the polo short was very poor quality, with the logos to easy to wear off. All the... See more
Company replied
Company details
Information provided by various external sources
Built on three pillars of Quality, Timeframe and Customer Service. Our success requires all three to be executed with great passion and care. Always available and no task too hard. Join our family and experience the difference.
Contact info
Unit 1, 32 CAMPBELL AVE, 2099, DEE WHY, Australia
- 02 9939 8818
- sales@paladinsports.com
- www.paladinsports.com
Review costs of delivery
The products are great and service is good too. However, the cost for postage is a bit extravagant, especially as you use the Paladin logo on black bags and not a standard AusPost bag. That may send costs up too.
16 November 2020
Reply from Paladin Sports
G'Day Dion,
Thanks for taking the time to leave us a review - we are glad that you like the gear!
We strive to keep our costs down, whilst at the same time making sure deliveries are efficient and tracked. The bags we use are cheaper than the AusPost ones, so they are not a contributing factor.
Your feedback will be passed onto our operations team so that they can review with AusPost.
Kind Reagrds,
The Paladin Crew
Reply from Paladin Sports
Hi Louise,
Thanks for taking the time to leave us a review - we really appreciate it!
Hope you enjoy the Force gear.
Cheers,
The Paladin Crew
Great great great
Great customer service , fast and prompt.
I had accidently made my order twice, they recognised that and emailed me the very next day to ask about my error and refunded back to me within a few days.. thanks to the team for a great lookout, otherwise I wouldn't have known I had paid twice!! So honest and quick delivery!!
16 November 2020
Reply from Paladin Sports
G'Day Jess,
Thank you for taking the time to review us - very much appreciated!
Hope you enjoy the Force gear!!
All the best,
The Paladin Crew
Shirt was nice quality but the colour…
Shirt was nice quality but the colour was not the same as expected
16 November 2020
Reply from Paladin Sports
Hi Jan,
Thank you for the review.
We have escalated your review to the account manager to see if there were any other customers with the same issue. All designs would have been approved and signed off by the organisation, so we will make sure all is OK.
Kind Regards,
The Paladin Crew
Reply from Paladin Sports
G'Day Matt,
Thanks for taking the time to leave us a review.
Glad you like the gear - and we agree, is a great cause to get behind!
Take Care,
The Paladin Crew
Poor customer service
Poor customer service. No one answers the phone neither call back for voice mail
2 November 2020
Reply from Paladin Sports
Dear Duminda,
So sorry to hear that you are experiencing issues with our voice comms.
Our customer support team will reach out to you regarding your SACA order.
Kind regards,
The Paladin Team
Terrible customer support
Terrible customer support. Never got a follow up. Waited nearly three months for the product to ship from Nz . Then got the total muck around. Soon as I mentioned a claim to the bank will be next. Wala money back into my account.
8 October 2020
Unprompted review
Reply from Paladin Sports
Hi Brad,
Thank you for taking the time to leave a review.
I am sorry that you have had a less than satisfactory experience.
On looking at your order (placed 2nd Sept), I can see that the cap you ordered was sent without tracking. This no longer happens, and I apologize that it has occurred here.
I can also see that you were emailed/phoned on the 17th September to update as the NZPost/AusPost back log after NZ coming out of lockdown was massively impacting delivery times.
All that being said, we acknowledge that we have let you down and we will use your feedback to strive for better.
Glad to hear that the refund is complete.
Kind Regards,
The Paladin Crew
Reply from Paladin Sports
G'Day AJ,
Thanks so much for taking the time to leave a review - really appreciate it!
Hope you enjoy the Force gear!
All the best,
The Paladin Crew
Professional and prompt service and…
Professional and prompt service and kept us pro-actively up to date with delivery date
Will definitely buy products through Paladin again
3 October 2020
Unprompted review
Reply from Paladin Sports
Hi Stef,
Thank you for the review - we really appreciate it!
Great to hear we may have a repeat customer!!
Keep an eye out, as we may have some Force specials coming up soon.
Cheers,
The Paladin Crew
Excellent service would not hesitate to…
Excellent service would not hesitate to use them again
26 September 2020
Unprompted review
Reply from Paladin Sports
G'Day Tony,
Thank you for leaving the review.
Will pass on the feedback to the Perth team.
Take Care,
The Paladin Crew
Reply from Paladin Sports
Lol
Thanks Alessandro, appreciate the review (and subject line)!!
Enjoy the gear - go the Force!
Cheers,
The Paladin Crew
The service was great as was the…
The service was great as was the product. I have returned the product in exchange for the next size up. I find it hard to pick the right size as I have found all brands seem to vary.
Looking forward to me new Polo shirt in a XXL thank you
24 September 2020
Unprompted review
Reply from Paladin Sports
G'Day Alan,
Thanks for taking the time to leave us a review - we really appreciate it.
Size Guides are the bane of our (and most e-commerce shops).
Glad to hear that the team sorted the replacement for you. Let us know of any issues.
We are working on some exciting technology that may help the customer experience when selecting the size.
Take Care,
The Paladin Crew
Great product
Great product. I was kept up to date on how my order was progressing and it turned up on time just as promised.
Shorts are very comfortable and look great.
I will definitely order from Paladin again
22 September 2020
Unprompted review
Reply from Paladin Sports
G'Day Phil,
Thanks so much for leaving us a review - really appreciate it.
Those shorts are a fav with the team here as well!
Looking forward to helping you in the future.
Keep Safe,
The Paladin Crew
Fantastic quality thank you
17 September 2020
Unprompted review
Reply from Paladin Sports
G'Day Brydie,
Thanks so much for leaving us a review, so happy that you like the gear!
Hope the Roos had a great year (in this crazy year that it has been).
Keep Safe,
The Paladin Crew
very happy with product excellent value…
very happy with product excellent value for money
14 September 2020
Unprompted review
Reply from Paladin Sports
G'Day Joe,
Thanks so much for taking the time to leave a review (and thanks for the 5 stars!).
Glad you like the training tee - all the best for the rest of the season.
Cheers,
The Paladin Crew
Your stock doesn't arrive until the end…
Your stock doesn't arrive until the end of the season. Waste of time.
14 September 2020
Unprompted review
Reply from Paladin Sports
G'Day Steve,
Thanks for taking the time to leave us a review.
Sorry that the order has not met your expectations.
Your order was a Pre-Order, as requested by your organistaion.
The Pre Order was closed on the 28th July with delivery predicted to be mid Sept.
I will pass on your review to the Paladin account manager so that we can make sure that going forward we are meeting the needs of the group.
Kind Regards,
The Paladin Crew
Prompt response on delivery
Prompt response on delivery. Frequent updates delivery arrival.
11 September 2020
Unprompted review
Reply from Paladin Sports
G'Day Evan,
Rally appreciate you taking the time to leave us a review (and loving the stars!).
Hope you enjoy the Tee.
Keep Safe,
The Paladin Crew
Delivery arrived so quickly
10 September 2020
Unprompted review
We'll set out ,easy to manage my way…
We'll set out ,easy to manage my way through web site.shorts were del very quickly. Communication regarding delivery spot on will use again for sure.
7 September 2020
Unprompted review
Reply from Paladin Sports
Hi Shaun,
Really glad that you had good experience with our team!
Thank you for the review.
Take Care,
The Paladin Crew
Reply from Paladin Sports
G'Day Bert,
Thank you for taking the time to review us.
Enjoy the gear!
All the best,
The Paladin Crew
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.