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Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the app easy to operate and the overall process smooth and fast. Many appreciate the quick registration and remittance completion times, often within minutes, and the convenience it brings to their overseas life, including tuition payments and sending money to family. However, some people were dissatisfied with the customer service, describing it as unresponsive and inefficient, particularly when issues arose with transfers. There were also instances where transfers took longer than expected, with some customers reporting delays in receiving funds or issues with the payment process.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. While some reviewers praise the quick and... See more

Service

Consumers find service to be ambiguous. Many reviewers express extreme dissatisfaction, citing unacceptable... See more

Customer service

People report negative experiences with customer service, citing issues such as unresponsive support, endless... See more

User experience

Users describe positive interactions with user experience. Many reviewers found the app easy to use, with a... See more

Application

Clients share positive opinions on the app, highlighting its ease of use, clear payment methods, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You ca... See more

Rated 4 out of 5 stars

wenn du aus Deutschland bist: my 1st tip: don't give up, if you are a German like me, bec the chance to open an account in the way of their software is zero without the hotline, but with hotl... See more

Rated 5 out of 5 stars

I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And... See more


Company details

  1. Business and IT Consulting agency

Written by the company

Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world. With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/


Contact info

4.0

Great

TrustScore 4 out of 5

849 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

PandaRemit is a popular online…

PandaRemit is a popular online remittance service that allows users to send money globally. Here are some benefits of using PandaRemit:

- *Easy to use*: PandaRemit's platform is user-friendly, making it simple to send money across borders.
- *Quick transfers*: PandaRemit offers fast and efficient transfers, with most transactions processed within minutes.
- *Competitive exchange rates*: PandaRemit provides competitive exchange rates, helping users save money on their transfers.
- *Low fees*: PandaRemit's fees are relatively low compared to traditional remittance services.
- *Secure and reliable*: PandaRemit prioritizes security and reliability, ensuring users' transactions are protected.

Overall, PandaRemit is a convenient and efficient way to send money globally.

18 December 2024
Unprompted review
Rated 3 out of 5 stars

Worst app (avoid)

Worst app, bogus advertisement as fast as 2 mins. The same reply from customer care. The transaction is still pending.
I will never use them again.

Edit: After a complaint transaction is completed promptly, please don't create an environment where a customer needs to complain to get work done. Secondly, advertise what you can achieve. Don't mislead customers.
Scores corrected after the resolution, hope to give you more in the future.
Good luck!

13 March 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We're very sorry for making you feel unsatisfied with this remittance experience. Feel free to leave your Transaction Number or send it to our E-mail (asia@pandaremit.com). We are here to assist you and address any issues you may encounter promptly.

We understand the importance of timely responses and efficient service, and we're actively working on improving remittance process to ensure smoother and faster transfers for our users.

Best regards,
Customer Service Team
Panda Remit

Rated 4 out of 5 stars

customer service can do better

Dear,

Today, I made a transfer via Panda Remit for the first time. I intended to transfer €200, but €200 was deducted twice from my account (a total of €400) for the same transaction.
Transaction No :1349081306943721472
(What I received is also only €200.)

I contacted them via WhatsApp and email, but the only response I received was “I’ll check” five hours ago. Since then, I haven’t heard anything back.

I hope I can get help ASAP.

UPDATE:
Money refund has been processed.
App is great and money transfer is fast.

Points for improvement:
Costumer service.

11 March 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We apologize for any inconvenience you have experienced with our customer service. After checking, this fund is currently under refund and is expected to be returned to your account within 1-2 business days. Thanks for your patience

We understand the importance of timely responses and efficient service, and we're actively working on enhancing our customer support team's responsiveness to ensure smoother and faster transfers for our users.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

Transaction 134640707304324452352

Received an advice today that transaction is successful but i check my beneficiary bank and funds is still not available. Money was taken from my account March 4 and I received an Transaction successful notice on march 8. When I tried to reach their customer service characters are in Chinese although I requested it in English. Amount sent is $2,999.00

UPDATE

I just received the transfer to my bank today. Their US phone number is always unattended, nobody response to their email. I saw in their app to click the "urge transfer" and it expedite the process. I only wish the their chatting will be translated back to English.

I will try them again because they seems legit, although very strict with lots of verification. They have the best rates compared to other competitors and always give you an update on their app. I will consider it that because I am a first time remitter they have to be strict but I hope the next time it wont be.

7 March 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear valued customer,
We are truly sorry to hear about your frustrating experience with the remittance process and we sincerely apologize for any inconvenience caused during this time.

Please contact Panda's WhatsApp + 1 425 534 4211 and leave your 19-digit Transaction Number to help us identify your transaction. We will investigate and resolve the cause of your order.

We take customer feedback seriously and greatly appreciate your feedback, as it helps us to make improvements and deliver better service in the future. Thank you for giving us the opportunity to serve you, and we hope to regain your trust in the future.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

I still didn't get my refund it's…

I still didn't get my refund it's almost 2 months Transaction number No:1329122876158119936
Amount 999,99 euro
I isn't delivered to the destiny and pandaremit canceled and pandaremit saying that they refund but not to my bankaccount is sended in whatsapp chat my bankstatement as proof I'm still waiting I didn't expect this from a institution as Pandaremit.

15 January 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear valued customer,

We sincerely apologize for the inconvenience you've experienced during the remittance process.

After checking, we have successfully refunded your payment and provided you with a refund voucher. You need to contact the bank for further processing.

If you have any further inquiries or concerns regarding the refund, please feel free to contact our customer service. We will certainly take measures to effectively solve your problem.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

Panda Remit

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You can easily operate on the APP with money protected well. I can use it for tuition, living expenses, or just sending money to families. My overseas life is now far more convenient thanks to Panda Remit.

3 March 2025
Unprompted review
Rated 1 out of 5 stars

Worst remittance app.

Worst remittance app.

If I can give this app a zero star, I would. Very unprofessional customer service. The way the handle the inquiries feels like you're talking to a scammer. No updates at all. Does not even reply to my inquiries. Just insisting that I need to wait for 3 more days to process my remittance. Do not use this app. Find a better remittance app.

2 March 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,

We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service.

Your concerns have been taken seriously, Feel free to contact us (asia@pandaremit.com), We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

I actually found Panda Remit on social…

I actually found Panda Remit on social media accidentally. I thought I might just give it a try and it turned out to be fast and convenient, with a nice customer servcie team. I used to take old-fashioned ways to send money like banks or Western Union. They are all not very user-friendly compared to the new cutting-edge remittance method. Panda Remit gives me a better experience while protecting my fund safety well.

22 February 2025
Rated 5 out of 5 stars

I have got to do many international…

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You can easily operate on the APP with money protected well. I can use it for tuition, living expenses, or just sending money to families. My overseas life is now far more convenient thanks to Panda Remit.

10 February 2025
Unprompted review
Rated 1 out of 5 stars

Worst remittance to deal with sent…

Worst remittance to deal with sent e-transfer $2500 but it's not delivered to the receiver funds debited immediately from my account it was done January 28th until no response to refund or deliver. There is no direct contact number to speak with anyone. Their online chat support absolutely no reponse such a stealers don't trust them. They will steal your money run away. There is no point of contact sent email they replied again says check with online support who was absolutely nightmare. Don't loose your money

28 January 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear valued user,

We’re truly sorry to hear about the difficulties you’ve encountered with your recent transaction. We understand how frustrating this must be, and we are committed to resolving the issue as quickly as possible.

To help us investigate and assist you more effectively, could you please provide your Transaction number? This will allow us to look into the specifics of your transaction and find a solution promptly.

For immediate support, you can also reach out to us directly via WhatsApp at +1 425 534 4211 . We’re here to help and want to make sure everything is sorted out for you.

Thank you for your understanding and patience. Looking forward to your connection.

Best regards,
Panda Remit Customer Support

Rated 1 out of 5 stars

Updated February 3,2025

Updated February 3,2025
Experience with panda remit
Very bad experience with panda remit. Tried it for the first time and may never use to transfer again. Unlike others transfer takes forever. Support is non existent. You cannot reach out to customer support easily. It has been more than 72 hrs yet the transaction is not completed.

Transaction reference: 1335661671196135424

1335662282314616832

Update: until now no customer service

Update: Didn’t receive money until now
Date of experience: January 28,2025

28 January 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,

We apologize for any inconvenience you may have experienced with our app and customer service.

Your concerns have been taken seriously, Feel free to contact us (asia@pandaremit.com) and attach your payment receipt. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

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