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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the app easy to operate and the overall process fast and convenient. Many appreciate the quick transfers, often completed within minutes, and the favorable exchange rates and lower fees. People also highlight the smooth onboarding process and the wide range of currencies available. However, some customers were dissatisfied with the customer service, describing it as unresponsive and unhelpful, especially when issues arose with transfers. There were also instances where payments took longer than expected to be received, with some users reporting delays of several days or even unreceived funds.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment. While some customers praise the fast and seamless... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed extreme dissatisfaction, citing... See more

Customer service

People report negative experiences with customer service, citing issues like unresponsiveness, slow replies,... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of use, with some noting... See more

Application

Customers consistently note positive experiences with the app, praising its ease of use and clear payment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You ca... See more

Rated 4 out of 5 stars

wenn du aus Deutschland bist: my 1st tip: don't give up, if you are a German like me, bec the chance to open an account in the way of their software is zero without the hotline, but with hotl... See more

Rated 5 out of 5 stars

I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And... See more


Company details

  1. Business and IT Consulting agency

Written by the company

Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world. With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/


Contact info

4.0

Great

TrustScore 4 out of 5

854 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Started out good, but going downhill!

I am sorry, but I have been a long-time customer of PandaRemit and was generally happy with the service. But the last two transfers (still not completed) have left a bad taste in my mouth. Although the partner bank has accepted the money, it has not been deposited into my account. The support is below average, and it is pretty impossible to chat with a live agent.

I am willing to give Panda Remit another chance, but they must rectify the issues and provide reliable, timely support.

26 April 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued User,

We apologize for the inconvenience you experienced. Feel free to leave your Transaction Number or send it to us (USA WhatsApp +1 425 534 4211), which would help us identify your transaction and figure out the reason for the delay.

Please know that your concerns have been taken seriously, and we're actively making improvements to address the issues you've raised. We hope you'll give us another chance to provide you with a better experience in the future.

Thank you for bringing these matters to our attention, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

This is panda remit its better than…

This is panda remit its better than others apps remittance theres have limit money sending and also single remit only..this one panda remit very nice and i success sending family and transfer money to my family.thank you so much i appreciated this apps..thank you again panda remit i success to transfer money....

21 April 2025
Unprompted review
Rated 1 out of 5 stars

I lost my money

I lost my money. It's been 2 weeks since I remitted money. Customer service gives very little feedback

3 April 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,

We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service.

Your concerns have been taken seriously, Feel free to contact us (asia@pandaremit.com), We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

There seems to be no strict account…

There seems to be no strict account verification process in place. I accidentally entered an incorrect 11-digit account number instead of the correct 12-digit number, even though all other details like account name and IFSC code were valid. Surprisingly, the app still marked the account as verified and proceeded with the transfer.

When I contacted the recipient bank, they confirmed that 11-digit account numbers are invalid and such transactions would be rejected. However, the app misleadingly showed the account as verified and the transfer as successful. This is a serious issue that needs to be addressed to prevent such errors and potential financial loss.

11 April 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We're very sorry for making you feel unsatisfied with this remittance experience. Feel free to send your transaction number to our E-mail ( asia@pandaremit.com), which would help us identify your transaction and solve the problem asap.

We appreciate you taking the time to share your feedback with us. We're committed to improving our user experience, and your insights are invaluable in helping us achieve that. Looking forward to your contact.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

I DONT RECOMMEND PANDA REMIT

First time user, bad experience. Money sent, had been 24 hours and money is stuck in status "waiting to receive". Online chat no response. The 24 hours hotline has no one on the line to assist. So now I'm left to just waiting for the funds to go through. Good rates is like a bait and then you're left to worry on your own until money goes through. Not worth trying this out. All the reviews and claims on 2 minutes transfer is a lie.

10 April 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We're very sorry for making you feel unsatisfied with this remittance experience. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team (asia@pandaremit.com). We are here to assist you and address any issues you may encounter promptly.

We understand the importance of timely responses and efficient service, and we're actively working on enhancing our customer support team's responsiveness to ensure smoother and faster transfers for our users.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

I'm really satisfied with Panda Remit…

I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And it's very easy to click on its APP pages. I highly recommend it to any friend who needs to do cross-border remittances.

8 April 2025
Unprompted review
Rated 4 out of 5 stars

After 5 days money was indeed credited.

Did a transfer Thursday evening. Money was promised in mins. It's been 24 hours Friday evening still stuck. No customer support, customer service in WhatsApp says money Should have come. But where is it?

Update : 07-03-2025
Finally money credited. Biggest worry is there is not European customer service number, Also the online chat is always offline. They say due to china holiday period, but the service must be improved in this aspect. if you says with in mins it should come within mins.

3 April 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We apologize for the inconvenience you experienced, and we understand how frustrating this is.

Please provide your 19-digit transaction number or contact our customer service on WhatsApp, so we can promptly follow up and investigate the reason for the delay.

Sincerely apologize for any inconvenience it may cause, and thank you for your patience—we’re here to help.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

This company is not very transparent

This company is not very transparent. Was attemting to send a remittance on a weekend before the holiday on Monday. They never informed me that there will be delays in completion of remittance. Was messaging them several times and no explanation was given. Will consider using other platforms than this. Never again!

30 March 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We apologize for any inconvenience you may have experienced with our app and customer service.

Feel free to contact us (asia@pandaremit.com), which help us identify your transaction. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 4 out of 5 stars

PandaRemit is a popular online…

PandaRemit is a popular online remittance service that allows users to send money globally. Here are some benefits of using PandaRemit:

- *Easy to use*: PandaRemit's platform is user-friendly, making it simple to send money across borders.
- *Quick transfers*: PandaRemit offers fast and efficient transfers, with most transactions processed within minutes.
- *Competitive exchange rates*: PandaRemit provides competitive exchange rates, helping users save money on their transfers.
- *Low fees*: PandaRemit's fees are relatively low compared to traditional remittance services.
- *Secure and reliable*: PandaRemit prioritizes security and reliability, ensuring users' transactions are protected.

Overall, PandaRemit is a convenient and efficient way to send money globally.

18 December 2024
Unprompted review

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