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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the app easy to operate and the overall process fast and convenient. Many appreciate the quick transfers, often completed within minutes, and the favorable exchange rates and lower fees. People also highlight the smooth onboarding process and the wide range of currencies available. However, some customers were dissatisfied with the customer service, describing it as unresponsive and unhelpful, especially when issues arose with transfers. There were also instances where payments took longer than expected to be received, with some users reporting delays of several days or even unreceived funds.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment. While some customers praise the fast and seamless... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed extreme dissatisfaction, citing... See more

Customer service

People report negative experiences with customer service, citing issues like unresponsiveness, slow replies,... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of use, with some noting... See more

Application

Customers consistently note positive experiences with the app, praising its ease of use and clear payment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You ca... See more

Rated 4 out of 5 stars

wenn du aus Deutschland bist: my 1st tip: don't give up, if you are a German like me, bec the chance to open an account in the way of their software is zero without the hotline, but with hotl... See more

Rated 5 out of 5 stars

I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And... See more


Company details

  1. Business and IT Consulting agency

Written by the company

Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world. With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/


Contact info

4.0

Great

TrustScore 4 out of 5

853 reviews

5-star
4-star
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1-star

Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Honestly very easy to use app

Honestly very easy to use app. They often give rate fee coupons and its easy to transmit from overseas to alipay or weixin. Credits almost instantly. Been using it over remitly due to better fees.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

It's easy to operate on Panda Remit…

It's easy to operate on Panda Remit pages and only took me 3-5 minutes to register and finish my first remittance. This fluent process is more efficient than bank transfer or other APP products. And you can trust Panda Remit with money safety. I never met any security problems thanks to their team.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

I'm really satisfied with Panda Remit…

I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And it's very easy to click on its APP pages. I highly recommend it to any friend who needs to do cross-border remittances.

30 April 2025
Unprompted review
Rated 1 out of 5 stars

Scam, took my money and not processed it after2 days

I spent two days waiting for a transfer on an account that I registered and using far back during COVID times. I had to prove that my Chinese name is equal to my Chinese mando alphabetic spelling and the customer service just keeps telling me to wait for 1 business day after 1 business day for such a simple problem. I never had ANY such ridiculous holdback with other remittance platforms. Panda remit in 2025 should be avoided at all cost. I will be escalating a complaint with the authorities should this not be resolved and am prepared to take this company to the small claims court

2 July 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
We apologize for any inconvenience you may have experienced with our app and customer service.

Our British partner has used a new mechanism to match names and abbreviations, so there might be some mismatch happening. Your concerns have been taken seriously. Please feel free to contact us through WhatsApp (+44 7709 535853) to handle your transaction order. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

Panda Remit customer service really…

Panda Remit customer service really gave me a big help. I always used bank transfers to send money to family. But one day they were in an emergency that couldn't wait that long. I contacted Panda Remit customer service and the agent taught me how to bind a bank card, bind a recipient, how to receive money. Thank you agent 8000 for solving my problem.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Very good

With 5 years of usage of Panda Remit, I've witnessed its development since its very beginning, and it never disappointed me, sending my money in time in every transaction.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Panda Remit gives a really good…

Panda Remit gives a really good exchange rate (euro to Vnd). The process is fast and convenient. Just a note: if you use bank transfer method then maybe don’t do the transfer out during the weekend or office hour since it might delay the process. Otherwise everything works great! Highly recommended!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Have been using Panda Remit for more…

Have been using Panda Remit for more than 2years... Best rates and transfers are done in less than a minute.. + they didn't charge fees for the counties i transfer to... moreover..they always have discount coupons every month... Highly recommended

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Support attitude is horrendous

Support attitude is horrendous. They copy and paste messages and don’t do anything to help. “Instant transfers” take hours and up to a day. Just withdraw money at an ATM

1 July 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
We apologize for any inconvenience you may have experienced with our app and customer service.

Your concerns have been taken seriously, Feel free to send your Transaction Number to our customer service team (asia@pandaremit.com), which help us identify your transaction. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

Great app

I’ve been using it for quite some time now. Exchanging CAD to various currencies. No issues at all. Rates are much better than those offer through the bank. Transfer time is also quick! Would recommend to friends.

30 June 2025
Unprompted review

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