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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the app easy to operate and the overall process fast and convenient. Many appreciate the quick transfers, often completed within minutes, and the favorable exchange rates and lower fees. People also highlight the smooth onboarding process and the wide range of currencies available. However, some customers were dissatisfied with the customer service, describing it as unresponsive and unhelpful, especially when issues arose with transfers. There were also instances where payments took longer than expected to be received, with some users reporting delays of several days or even unreceived funds.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment. While some customers praise the fast and seamless... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed extreme dissatisfaction, citing... See more

Customer service

People report negative experiences with customer service, citing issues like unresponsiveness, slow replies,... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of use, with some noting... See more

Application

Customers consistently note positive experiences with the app, praising its ease of use and clear payment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You ca... See more

Rated 4 out of 5 stars

wenn du aus Deutschland bist: my 1st tip: don't give up, if you are a German like me, bec the chance to open an account in the way of their software is zero without the hotline, but with hotl... See more

Rated 5 out of 5 stars

I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And... See more


Company details

  1. Business and IT Consulting agency

Written by the company

Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world. With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/


Contact info

4.0

Great

TrustScore 4 out of 5

853 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I've never met any Problems

I've never met any security issues with Panda Remit. It's really safe. I can send living expenses and festival envelopes easily with Panda Remit APP. This product facilitates my overseas life to a great extent. I sincerely recommend it to friends who have the same needs.

29 June 2025
Unprompted review
Rated 1 out of 5 stars

First time using it

First time using it, the verification process seems fair and fast enough, but the process takes so long as I am sending money from GBP to China. Then this fund got stuck and their customer support system is also lagging and inefficient. It has been 2+ hours yet I still have not received anything yet. They might have a one-off voucher that gives you the best exchange rate, although things are really slow and the process is really annoying.

28 June 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service.

Your concerns have been taken seriously, Feel free to leave your transaction number or contact us (service@pandaremit.com), which help us identify your transaction. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

The remittance promised a higher rates but received something else.

The remittance promised a higher rate this being my first even through their app. Even when the remittance was in the pending status, it was showing almost one rupee higher per AUD. When I received money, I received at a significantly less rates. Contacting their customer service is painful. This feels like cheated and very poor experience.

Edit1: Update post response from Panda Remit.

Team Panda, your page was showing higher rates for the duration of the transaction and even at the pay-out page. If what you're saying is true, it was never reflected on your App where I did my remittance from. Your first payment bonus was much higher ie 56.56 odd at that time. Stope cheating users.

I'd never use them. NOT RECOMMENDED.

7 June 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service.

Regarding the exchange rate issue you mentioned, currently, only the first 1,000 Australian dollars are eligible for super exchange rates when remitting from Australia to India, and the portion exceeding 1,000 Australian dollars is at the regular exchange rate. Thanks for your understanding.

If you have any other remittance questions, please feel free to contact our WhatsApp(+64 20 4240725) at any time. We apologize for any inconvenience caused and look forward to providing you with a better remittance experience.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

MONEY NOT CREDITED

customer service totally no response. very disappointed. My funds yet to receive more than one day.

2 June 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,

We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service.

Your concerns have been taken seriously, Feel free to contact us (asia@pandaremit.com), We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

Very good alternative Wise and Revolut send money

Very good instant money sending service. Revolut and Wise no longer send to Asian countries. It's worth using and Revolut and Wise will replace it with this one. That's a quick 15 seconds first transfer from EU. I hope it stays good.

30 May 2025
Unprompted review
Rated 4 out of 5 stars

Smooth transaction!

the remittance transaction was very smooth and transacted within less than 5mins, i’ll definitely use Panda remit again for oversea remittance.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Good 🌟

Good 🌟
Easy and quickly
Am so happy with the PandaRemit application 🇦🇺🎉❤️

21 May 2025
Unprompted review
Rated 3 out of 5 stars

Its kinda slow and remittance take time…

Its kinda slow and remittance take time just fix that.

11 May 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We sincerely apologize for the inconvenience you've experienced with our app. Our transaction process is strictly reviewed, so it may take a certain amount of time. Thanks for your patience.

Appreciate your feedback, we will do our best to improve the process of remittance, and welcome to use Panda Remit next time. Sorry again for the inconvenience.

Best regards,
Customer Service Team
Panda Remit

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