Panda Security  Reviews 

23,035
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 269 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its effectiveness in providing security and protecting against viruses, with many feeling secure during online activities and banking transactions. The user experience is often highlighted as positive, with people finding the product easy to download, install, and use, often working unobtrusively in the background. Many consumers appreciate the efficient and personal customer service, noting that support staff are helpful, responsive, and knowledgeable in resolving issues. However, some customers also noted difficulties with the product, such as issues with VPN functionality, problems with setting up parental controls, or the product causing slow computer startup times. A few other people also felt that customer service could be problematic, citing experiences with unhelpful agents, language barriers, or being pressured to purchase additional services.

What people talk about most

Product

Consumers find the product to be ambiguous, with many expressing satisfaction with its performance, ease of... See more

User experience

People report positive experiences with user experience, highlighting the product's ease of installation,... See more

Service

Customers had ambiguous experiences with service, with many praising it as easy, effective, and superb,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the... See more

Subscription

Users describe ambiguous interactions with subscription, with some finding setup and subsequent subscriptions... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It has been marwellous (!!!) with two execeptions. It was difficult to find out how to comme from the starting point to enterin/buing the service. And after having experienced the impressiv dealing... See more

Company replied

Rated 4 out of 5 stars

I have used your product again and again and I have always felt secure while surfing the net or during my bank transactions. The only complaint I have to make is that it is not at all easy to talk to... See more

Company replied

Rated 5 out of 5 stars

Panda scans make the others look like snails. Panda doesn't bombard you with advertisements. Norton is the worst bombarding you with advertisements to buy more products - if you don't the inte... See more

Company replied

Rated 5 out of 5 stars

So far, so good. Decent price and no stupid increase on renewal. Seems to do what you want unobtrusively and without constantly asking for more money for features that should be included, because they... See more

Company replied


Company details

  1. Software company

Written by the company

Panda Security is one of the world's leaders in IT security products. It provides powerful antivirus solutions to protect Windows, Android and Mac devices. Panda Security's technology is especially designed to, among other things, protect customers' Internet activities (online shopping and gaming, parental controls, online banking, etc.), as well as securing Wi-Fi networks against third-party attacks.

SIMPLEXITY!

Written by the company

Panda Security makes complex things simple
Browse, buy or play safely with the best technology Panda Security.

Contact info

4.0

Great

TrustScore 4 out of 5

23k reviews

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No recent history of asking for reviews

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4.0

All reviews

(23,035)

754 reviews in the last 12 months

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Rated 5 out of 5 stars

very easy to set up in the end

very easy to set up in the end, with expert help, this 80 yr. old appreciated it thank you.

10 November 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you for your feedback 🐼 Panda Security

Rated 3 out of 5 stars

The commercial terms for evolving a subscription need to be improved.

I didn't like Panda's sales policy: Initially, I subscribed to the Essential plan, but then, immediately wanting to upgrade to the Advanced plan (to include ransomware protection), I was quoted higher prices than if I had subscribed directly to the Advanced plan from the start. The customer service representative on the chat was inflexible. I had to figure out how to get a refund for my first subscription on my own before I could proceed with the second subscription. Aside from that, the product seems good.
2025/11/14: I would like to clarify that, following my review above, I have just been contacted by a VERY FRIENDLY agent from PANDA's technical service, who asked to have the details of the problem explained to him, and assured me that he would pass it on and ensure that this kind of incident does not happen again.

30 October 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

Rated 5 out of 5 stars

A pleasant, efficient and personal service

Initially, I failed to understand how to use your product so I had a brief interaction with online help. I was quickly transferred to a person (Emily) who made every effort to fix my issue, taking time and being clear in her explanations, and when she could help no further, she passed me to a technician who sorted my laptop out and talked me thru cleaning up the two mobiles in our home. Emily called me the next day to check everything was OK. A pleasant, efficient and personal service. Thank you.

1 November 2025
Unprompted review
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Reply from Panda Security

Thank you 🐼 Panda Security

Rated 4 out of 5 stars

it is a good service

it is a good service
reliable and with quite some services
I'd suggest considering the inclusion of the VPN service within the pacakge

6 November 2025
Unprompted review
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Reply from Panda Security

Thank you for your feedback 🐼 Panda Security

Rated 1 out of 5 stars

I cancelled a subscription for £14.99…

I cancelled a subscription for £14.99 but you refused to give me a refund when I asked for it.

28 October 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

Rated 1 out of 5 stars

TERRIBLE SERVICE!!

TERRIBLE SERVICE!!! A TOTAL AND COMLETE SCAM!! SAVE YOURSELF THE HASSLE AND MONEY AND FIND A SERVICE THAT IS STATIONED IN THE UNITED STATES! THESE PEOPLE HAVE GIVEN ME THE RUN AROUND SINCE SEPTEMBER, I FINALLY CALLED IT AND TO THE 30 DOLLAR HIT AND PURCHASED A NEW A DIFFERENT ANTIVIRUS PROGRAM. I HAVE BEEN TRYING TO GET MY ACCOUNT AND PRODUCTS TOGETHER ON THE SAME ACCOUNT, AND HAVE BEEN HUNG UP ON MANY TIMES, HAVE SPOKEN TO 6 DEIFFENT PEOPLE OF WHICH EACH OF THEM TRIES TO SELL ME ANYTECH 360 PRODUCTS AND SERVICES INSTEAD OF FIXING MY ISSUE!! WHAT A HUGE MISTAKE I MADE RETURNING TO THIS COMPANY!!

3 November 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

Rated 3 out of 5 stars

Quality of product and price was good…

Quality of product and price was good but they don't stop bombarding you with pop ups before, during and after buying the product .It's a real turn off Panda !

27 October 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

We are sorry about this. Please note that the pop ups can be disabled in Settings. Best regards,

Panda Security

Rated 5 out of 5 stars

After an update my pc did not function…

After an update my pc did not function well.
Wrote Panda and after a short period a guy called and quickly fixed the problem. He even spoke my native language (Danish)
A year or two ago, cant remember the date.

31 October 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

Rated 3 out of 5 stars

It sucks that you wiped out all my…

It sucks that you wiped out all my bookmarks.

20 October 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

Good morning. We have asked you for your details and we will contact you as soon as possible. Best regards,

Panda Security

Rated 1 out of 5 stars

They charged me twice but will not…

They charged me twice but will not refund the second charge. Getting a response from them to resolve my problem is impossible. Raised with bank.

Thanks for the reply. What has pop ups got to do with charging me twice. You haven’t read the complaint.

17 October 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

We are sorry about this. Please note that the pop ups can be disabled in Settings.

Thanks for rating us!

Kind regards,

Panda Security.

Rated 5 out of 5 stars

High level of security and protection for a decent price

I use Panda Advanced Security for almost 5 years. I forgot what it means to have viruses in the computer or have browser compromised. My work needs high level of digital security that Panda has provided for me. I highly recommend them.

14 October 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you for your feedback 🐼 Panda Security

Rated 3 out of 5 stars

Help

You haven't got rid of my pop up ever
ytime I try to use .y phone pop ups appear i can't play my games I hope this can be resolved please
Sandra thompson

1 October 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

We are sorry about this. Please note that the pop ups can be disabled in Settings.

Thanks for rating us!

Kind regards,

Panda Security.

Rated 5 out of 5 stars

Satisfied

Just renewed my subscription for the 3rd consecutive year. Delivers what it promised to deliver. Nice platform for Account Management.

1 October 2025
Unprompted review
Panda Security  logo

Reply from Panda Security

Thank you 🐼 Panda Security

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