Erika Ramirez-Flores was excellent. She was patient, thorough, and took the time to make sure everything was done correctly. What stood out most was that she identified and fixed mistakes that previou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had a consistently positive experience with Parcel Pending and their package locker system. Today, I ran into what I thought was a major issue when my package was misplaced by the mall carr... See more
Company replied
Tina went above and beyond to assist me even spoke directly with my leasing office and she handled the whole exchange with professionalism and patience. When she didn’t have the answer she still found... See more
Company replied
I’ve been using Parcel Pending for the past three years, and I can honestly say it has made my life so much easier. The system is always reliable, secure, and incredibly convenient. I never have... See more
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Company details
Written by the company
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Contact info
475 Goddard #150, 92618, Irvine, United States
- 8553164756
- www.parcelpending.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tina was very helpful and nice
Tina was very helpful and nice. She helped me solve my log in problems
20 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Anavictoria, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Tina through text made my signing up…
Tina through text made my signing up for an account with the Olive really EZ thank you Tina
20 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Tina’s promptness and customer service…
Tina’s promptness and customer service is superb.
20 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Tina was very helpful regarding my…
Tina was very helpful regarding my account. She messaged back immediately and helped me with my request regarding Granite Point.
20 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Jasmine, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Erica Flores was able to help me after…
Erica Flores was able to help me after a little bit of frustration. I was having with my name change for my Mail account. Thank you again.
20 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Nina, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Much better to use the text service…
Much better to use the text service than to try to wait to talk to someone. I waited to speak to someone for 55 minutes. Texting was instant and the representative was very helpful and resolved my issue in minutes.
18 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi, thank you for sharing your review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
Margot is the best agent!
Margot is the best agent!! She helped me fast! She resolved my issues less than 8 minutes.
17 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Breanna, thank you for taking the time to share your feedback about the service Margot provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Quick and easy support through text…
Quick and easy support through text when there was a delivery glitch. Much better than waiting on the phone forever.
17 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Joseph, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
Gabriela was super helpful and…
Gabriela was super helpful and professional!
17 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Autumn, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to Gabriela the SMS team. Wishing you a wonderful day! – Brad Bishop
Tina was very help and fast with…
Tina was very help and fast with service for my property Infinity On The Mark
17 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Tifany, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
I really like using parcel pending
I really like using parcel pending! I live at Baker and Wallis apartments and I love having a locker that all my parcel can go into. I had an issue with billing and Tina was able to help me take care of it. Thank you parcel pending for your wonderful customer service and customer support!
17 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Melissa, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
FAST ASSISTANCE
Tina who helps with Cortland Jubilee Park was very fast at providing me the help i need.
17 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Micaylah, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Had an issue with a package
Had an issue with a package, reached out through their txting service and was connected to Tina. She was extremely quick and responsive in helping me resolve my issue at the Wayfarer apartments and was very friendly.
17 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Spencer, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Parcel pickup fixed
Impossible to get through to a representative on the phone. But contacted Tina over text and she was so great and helpful!! Glad she turned the experience around for me for my parcel at the Emerson at Forney!
17 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Brianna, thank you for sharing your review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to Tina and the SMS team. Wishing you a wonderful day! – Brad Bishop
Erika Ramirez-Flores was amazing
Erika Ramirez-Flores was amazing. Thank you!!!
17 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Jordan, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Tina + 1201 Park Apartments
Tina helped me so much get my PP plus account back working!
Tina + 1201 Park Apartments
17 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Cameron, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Needed a package marked picked up and…
Needed a package marked picked up and Margot was very fast and helpful!
16 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Sarah, thank you for taking the time to share your feedback about the service Margot provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
I had a wonderful experience talking…
I had a wonderful experience talking with Andrew V today. My issue with my parcel at Dobson 2222 was fixed quickly.
15 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Melissa, thank you so much for taking the time to share your feedback on the service Andrew provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
Erika Ramirez-Flores was amazing
Erika Ramirez-Flores was amazing! I had a few problems I needed fixed immediately for a package and she was able to assist me. She was very thorough in her instructions which made it easy for me.
15 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Katie, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Sherri was super helpful!
15 April 2026
Unprompted review
Reply from Parcel Pending by Quadient
Hi Alyssa, thank you for taking the time to share your feedback about the service Sherri provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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