Wayne attended today and showed lots of knowledge. He was friendly, reassuring and knew the issue as soon as he started testing. Wayne showed what component had failed and repaired the defect quic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Professional and caring when purchasing a mobility scooter to give me back my independence. Ian was lovely, he helped choose and explained what would suit me. Talked us through and demonstrated how to... See more
Company replied
Darren was super helpful in finding the right chair for me. He explained the specs of the chairs I tried in detail, didn't try and upsell me but found what worked for me. I found everyone I encountere... See more
Company replied
Wow if I could give more than 5 I would. Customer service at its best and more Danielle was helpful, knowledgeable and kind beyond words Even agreeing as she goes by my house on her way home deli... See more
Company replied
Company details
Information provided by various external sources
Parkgate Mobility is a multiple award winning retailer of mobility equipment. We also offer servicing and repairs on mobility scooters, stairlifts and other mobility aids.
Contact info
Effingham Street, S65 1BL, Rotherham, United Kingdom
- 08007720744
- headoffice@parkgatemobility.co.uk
- www.parkgatemobility.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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A1 customer service at Parkgate Mobility Batley…
I visited Parkgate Mobility Batley today for the second time to look at the Admiral quad motor chair, I was still unsure about buying it but Berni was very informative and helpful and friendly I ended up buying the chair and really pleased with the customer service. I would definitely recommend.
28 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Stephen for your lovely review. we are so glad you took time out to go back to see Berni at Batley, sometimes it is best to go away and think about the product, and the difference it would make to your life. You have chosen one of our premium chairs, and hope that it brings you comfort and ease. We hope to see you again, and you know where we are if you ever need us.
We visited Parkgate Mobility in…
We visited Parkgate Mobility in Wakefield today and were very ably assisted by Adrian. He answered all our questions, helped us with a demonstration run, gave us lots of very useful information regarding the product ,all with a great sense of humour and a wide range of knowledge.
We were very satisfied with the service we received and were therefore very happy to make our purchase there and then in the store.
Thank you Adrian, you did a great job.
27 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou customer, for your lovely review. Adrian takes pride in interacting with people that come into store, and will be happy you were satisfied with his service , humour and product knowledge. We are always here if ever you need us.
First class service
First class service - Adrian was very helpful and sold us exactly what we needed.
100% recomended
26 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Joanne, for your review. Customer care and recommendation is something Parkgate take pride in. We will pass on your comment to Adrian, he will be thrilled. Thankyou again
Retford
The gentleman in the is always full of good advice and happy to share it. Thanks Ian
23 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Andrew for your 5 star review. We will pass your comments on to Ian, who will be delighted that his advice helped you, please do not hesitate to contact him for any further advice in the future.
Adrian at the Wakefield branch was…
Adrian at the Wakefield branch was really helpful and nothing was too much trouble
22 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Stuart, for taking time out to write a review. As a company we take pride in having a helpful and empathetic approach. Nothing is too much trouble and Adrian will be delighted to know you felt like that.
Genuine care , compassion and friendly sercice
This was our second visit to the shop today, and both times we were served by Adrian. What a genuinely lovely man he is. He helped us with every question we had, including ones we hadn’t even thought to ask. He was extremely professional, helpful, caring, and compassionate during the very sad situation we have found ourselves in. We’re truly grateful for his support and kindness. If I could give 10 stars I would. Thank you so much.
22 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Cat Cat for your lovely review. As a company we pride ourselves on being, helpful, compassionate and caring, and its nice to know that Adrian, was just that. We will pass on your feedback, and he will love the fact you gave him 10 stars. Thankyou again.
Darren - Ramp delivery for my Mum!
Really excellent service provided by Darren yesterday delivering an access ramp for my dear Mother. Very helpful, friendly, understanding, patient and supportive. Kept me informed re approximate arrival time and arrived exactly as stated. Very impressed with the service and the equipment is very good too, fit for purpose and it will make a big difference. Thank you and keep up the good work!
19 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Richard for your feedback, with regards to Darrens visit, to you Mother. As a company , we pride ourselves on being helpful, friendly and patient, and Darren certainly does that. We are glad the access ramp makes a difference, and remember we are always here if at any time, you or your family need us
Great service
My wifes mobility scooter developed an annoying 'clunk' on the rear wheel. The repair was carried out by Stuart within a couple of days of our reporting the fault. Start arrived in good time & had the problem diagnosed and repaired within the hour. Great, first class service.
19 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Stevo for your lovely review. Our engineers take pride in their work , and we are so glad that Stuart sorted out the problem on your wifes scooter, and she can continue to get out and about stress free. We will pass on your feedback to Stuart, and dont hesitate to contact us, if ever you require any further help.
Fast friendly service,job well…
Fast friendly service,job well done,thank you Wayne
20 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Janet for taking time out to write a review. Wayne, prides himself on getting the job done, in a friendly professional manner. If you need us in the future, please dont hesitate to contact us .
Walker
Adrian was very helpful and explained the differences with the different walkers and put my Mum at ease
16 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou CP for your review. We are so glad Adrian put Mum at ease. We are here to provide customers with information, compassion and knowledge , and it looks like Adrian did just that. Thanks again .
Great service.
Easy to book a service appointment by phone. The work was carried out promptly and Wayne, the engineer who carried out the work, was pleasant, listened to my explanation of the problem with my scooter and then explained what he had done.
13 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou P Marshall for your lovely review. Our Engineer Wayne, is known for making customers aware of the work he carries out, and we feel this makes customers feel at ease, and its a bonus he does it with a pleasant manner.
I went into the recently opened shop in…
I went into the recently opened shop in Armthorpe a couple of weeks ago and explained to Amy what is was I needed to query. She was very helpful and gave me a catalogue to take home to view. My return to the shop resulted in getting the information and item I needed . Amy was very professional in her offers of what was available. Friendly and positive, knew exactly what it was I required. No nonsense approach . Brilliant service I felt quite at ease in buying the correct item for what I needed. I would recommend this shop and products even if its just advice that's needed
15 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Marilyn, for a lovely review. Amy will be so pleased to hear your feedback, especially as its our newest store. All our team pride themselves with an empathetic and respectful approach, and Amy sure does this. We are glad you felt at ease and we will make Amy aware of your response. Thankyou again .
Excellent customer service
Excellent customer service, start to finish.
A company that is trustworthy is harder to fin this day and age; I have one in Parkgate Mobility. Wayne is especially deserving of praise; polite, quick, listens to understand. Much appreciation! Peter
15 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Peter for your feedback, with regards to Wayne our engineer. All of us at Parkgate take pride in the way we present ourselves as a company and individuals, and its nice to know people appreciate that. We will pass on your feedback to Wayne, knowing he will be happy his understanding and polite manner, doesnt go unnoticed
Shop assistant
Shop assistant, Glenys, was ever so helpful. No pressure sales and very accommodating to requests and inquiries.
9 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Peter for your lovely review. As a company we pride ourselves in using an approach, that is not pressured, that is helpful and a pleasant experience. Glenys obviously did this and will be pleased to hear your feedback. Thankyou again
Excellent Service
Julie provided excellent service throughout our visit, professional & friendly & caring & took time to listen & offer support, could not have done enough for us.
11 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Dawn, for your lovely review. Julie will be delighted that her friendly , and professional nature, was recieved in such a pleasant way. As a company our staff are encouraged to be empathetic and respectful, in everything they do, and Julie always lives up to that.
Really nice customer service, served with a smile!
I was served by Ivanna. What an amazing, thoughtful person she is. Brilliant customer service as soon as I came in. Very friendly and welcoming. 10/10. I definitely recommend for anyone looking to buy any disability equipment or tools
13 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Rafi for your lovely review. We as a company at Parkgate Mobility, pride ourselves on customer service, and there is no doubt that Ivana always takes pride in her professional and caring approach. Thankyou again.
Mick the service guy:)
Hi everyone, I had my kymco mobility scooter serviced and new bits fitted by mick very pleased with the job mick thank you and see you next service:) thank you Parkgate.
7 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Stewart for your review, Mick our engineer will be happy to hear this feedback, knowing that his knowledge and skills, give you the reassurance to enjoy getting out and about on your mobility scooter.
New Mobility scooter & Recliner Chair
Popped in today to look for a new mobility scooter, I spoke with Berni, WoW what a lovely lady, from the very beginning right through to the end, absolutely wonderful experience explained everything very clearly to me, so much so I also bought a new recliner chair too...
I would most definitely recommend Parkgate Mobility Batley, to anyone looking for mobility products, speak to Berni she will most certainly help you with any questions you may have..
June..x
12 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou June, for a lovely review. Berni will be happy to hear your feedback, and takes pride in making sure her customers, feel comfortable and not pressured into making decisions that impact their life. We as a company know that not everyone wants to have to purchase mobility products, but try to make the experience so much more relaxed. Thankyou for choosing our store at Batley.
Very helpful and courteous service from…
Very helpful and courteous service from Adrian and Mick
11 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Ann for a lovely review, it is lovely to know the guys at Wakefield were there to help in a courteous manner together. If you ever need us please dont hesitate to contact us.
Excellent service from Adrian at…
Excellent service from Adrian at Wakefield branch, always found him very helpful and friendly, nothings too much trouble for him.
11 May 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou John and Elaine for your lovely review. We are so glad Adrian made your experience pleasant at our Wakefield store. I am sure he will look forward to welcoming back at any time.
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